Med One Family Medical Group

Great experience at this office! Front desk ladies were very nice and Dr. Alsadek was fantastic! He really listened to my concerns and was thorough in his questions and diagnosis. He has a great bedside manner. My wait time to see the doctor was around 5 minutes. I definitely will be back here!

This Med One SUCKS. For walk in visit they make you wait for 2 HOURS. All the office ladies are RUDE. Doctors are mediocor

I really like all the staff and doctors here at Med One, everyone is very nice and helpful!
The office is VERY busy and take lots of walk-​ins (after all it is an urgent care) so the wait can be awhile at times. I highly recommend making an appointment weeks ahead of time (if possible obviously) if it’s same day, be prepared to wait a couple hours.

This office is AWESOME! They are helpful and do everything to make sure you get taken care of. The doctors are kind and listen to you. I never feel rushed by the doctors. I was having problems with my insurance company and the front desk bent over backwards to help. They were so knowledgeable about insurance and very professional. If they dont have an appointment right away they have a walk in doctor. Not sure that person below Jessica R. know what she is talking about. Just by the way she talks looks like she does not have class and there is no way this office cussed at her or made fun of her. They are very professional. Besides she has never even been in there office. So you should ignore her comments and if you need a fantastic doctors office, go check this office out.

I brought my daughter in today and I’ve brought her here a couple of times before as a walk in. The wait time always varies (luckily today we were in and out) but that is understandable since we are WALK IN’S along with the other 5 — 10 people who walked in before us, the doctor does spend the appropriate time with you depending on the reason you are being seen. So I would suggest if you are in a hurry not to come in as a walk in (that’s what appointments are for). I am very happy with the staff, the nurses have always been very nice and patient with my 5 yr old daughter and I. Based on my experience i would most definitely recommend this office.

WOW!!! Lmfao I just called to ask a simple question and a women who answered was completely rude! Then when I got transferred to complain about that woman the next female was rude and unprofessional and just as bad if not more rude than the first. Lol I’m just shocked to be honest. I’m not even a patient of theirs (thank god) but my brother went there and was turned away due to a past due bill from 2012 that he couldn’t remember ever receiving. He’s 18 so I called to find out for him so he could understand what was going on and omg! Like really?! Haha so unprofessional and I apparently got «unclassy.» Haha I’m unclassy yet they hire bums with no experience what so ever in customer service who cuss you out and call you names. Lol ya ok. Haha think twice before you give this place a shot. I would hate to see what they are like in person. I know for sure that I will never go there. Lol

I’ve been coming to this office since I was a child. The staff is friendly and helpful. The doctors are great. Dr Allam and Dr Hopper are both very intelligent and caring. Never had any problems and the wait times are small especially when you make an appt. The office is clean and parking is easy and accessible.

Horrible front desk ! If you hate your job give it to someone who needs it. I thought I called the wrong number but nope be prepared to be treated like dirt. Get rid of that nasty lady receptionist !

If I could give zero stars I would. HORRIBLE place! Do not take yourself or family here. Staff are rude (Patricia at the front desk in particular) and they treat you like dirt. It’s impossible to get an appointment and when I’ve taken long extended lunch breaks from work to try walk in at 11:20 AM I’m told they’re full. Just terrible treatment in every way. You will be treated like a number here. Avoid at all costs. I’m complaining to my health insurance about this place and I’m switching practices.

I talked to 3 seperate ladies at the front desk and they were ALL bitches! Do NOT come here they should all be out of f****** jobs until they get their attitude straight, especially while working at a doctors office knowing we should be trusting their shitty attituded staff and facility with our personal health? Screw that.

Never had problems everyone is kind and professional. Parking is easy and its is clean .
I do wish for extened hours and days.
The wait is not so bad .I have not waited longer then 30min as walk in .I don’t like Drs but Dr Hopper is great! The other Drs are ok …

I’m not a big fan of the doctors, hence do not bother with a primary care doctor. This girl has to be hacking up some blood or something before I’m forced to go see a doctor.
With that being said, my family frequents this doctors office and since I remember coming here in high school for a physical I dragged myself over to see if I could get a quick fix for whatever bug has attacked this time. My boss has put me in quarantine until I get over it…
Anywhooo, the good thing about this office is that I waltzed in without an appointment. I expected a bit of a wait, especially since it seemed pretty busy. Despite this the waiting room is tiny and there were people standing the whole time. I think the two benches placed outside are meant to alleviate that problem.
I ended up waiting around 35 minutes which wasn’t too bad. The CNA that took my vitals was super friendly and nice. The doctor that saw me came in shortly and was nice enough, but I didn’t appreciate being scolded when I informed him I had done my annual exams elsewhere…
In and out in an hour, they got the job done.

I couldn’t get in to see my family dr for two weeks so I went into Med One. I was very pleased. They got me in right away did my lab and X-​rays on site. The staff was wonderful. I’m glad I found them!

Do not come here. So my grandmother has been coming here for years. I mean yeaaaaars. Every time it seems to take forever, I have brought her to at least 10 appointments always show up early or on time and we still wait. A long time. Then we come as a walk in, and the ladies behind the desk are bad mouthing a patient because she asked about the order of patients. Then another patient walked in after us, stated to the receptionist he was a walk in and was seen before us. And the receptionist had the audacity to give me attitude. Talk about bad business. Do not come here. Patients are customers, do your job and make things right.

This is my 2^nd time here and they are very unprofessional … The first time I went I needed blood work done which the nurse gave me a price of $ 90 and I have a witness because my dad was in there with me when they were giving me prices without insurance… Today I went and the price came out to $ 125 I was like that’s not what the nurse told me !!! And oh yea I had an EKG the first time I went and my dad was still talking to the nurse and she was like ok let me get started because we close at 6pm how unprofessional!!! I’m a medical assistant student and these medical assistants need to go back to school and get schooled !!! I got poked 6 times for getting my blood drawn !! really bad!!! I don’t not recommend this place at all !!! bad attitude not even understanding how patients feel when we come in, scared, nervous and worried !!! What happened to trying to empathize and make us feel better didn’t you learn that in school!!! I damn sure know I’ll be a better medical assistant !!!

I have been here a few times in the last couple months to catch up on neglected health stuff and This is the nicest office. The receptionists and nurses are sweet and the doctors are professional and nice. The wait times aren’t bad at all either.
Two of the three doctors are appointment only and the other doctor only does walk-​ins. The waiting area is small but there are extra seats in the back.

Very bad attitude from the nurse called Jenifer, I released my medical record from there to another doctor
The staff of administration shows real lack of customer care, they need classes to learn and improve their customer care skills

After being treated by UCI, I need to update my rating to five stars. Yesterday my visiting nurse noticed that UCI missed removing staples in my leg. Today, Dr. Hooper removed them painlessly. This is a wonderful for medical care.

I’ve been going here for years and have had Dr. Hopper as my primary doctor. She’s very friendly and helpful. The wait is usually long and even when I’ve made appointments, I never get to see my doctor within a reasonable amount of time (5 – 10 minutes) :(. Other than that, the staff is friendly as well, and they seem to get more friendly throughout the years I’ve been there. The waiting room is very small (I think there’s about 5 seats) so it might get kind of akward standing around :).

I came here two different times for urgent care in the morning. Even with getting there at 9 AM, you have to wait at least 30 minutes to an hour to see an urgent care doctor. The first time, I was fine with the service.
The second time I visited, I saw the same doctor but was disappointed with the lack of empathy or customer service. At this point, I was having major concerns about how I had been getting sick literally every two weeks, for the past four months. I asked the doctor if I could have a blood test to determine if there was an underlying medical issue, and he said yes. Since I’m not an expert on medical procedures, I thought I could have the test right then. He never mentioned the test again and told me I could leave with my prescription. At the front desk, I felt very annoyed when I was told I had to come back for the test… no one, not the doctor or the front desk staff, ever explained that the reason I had to come back was that I needed to fast. They just told me to come back another day. The doctor I saw both of those times sees only urgent care patients and could care less whether he takes an extra 5 seconds to explain something important to a patient. I was really in need of empathy and understanding that day, and was desperate to find a reason for my chronic illness.
I didn’t find understanding until I returned for a blood test and had one of the family practice doctors meet with me to go over the results. I was impressed with the concern I received from this doctor.
I will not return to the urgent care part of the clinic, because it’s clear that the doctor is there just to make money and prescribe as many drugs as possible without answering any of his patients’ health concerns.