Manorcare Health Services-Fountain Valley

My dad needed a nursing facility after spending a week in the hospital. Manor care was the only place in his network with a bed for him. Since we had no other option, I was very upset and weary of Manor Care because of all the online reviews. However, upon my arrival, I felt much better. Manor care is very clean and there was never a smell. Some staffs could improve on their client service skills and be more knowledgeable. But others were super helpful and even made calls to find answers to my questions. My dad wasn’t allowed to be lazy with his physical therapy, which is what he really needed. I’m very relieved that Manor Care turn out to be a pretty good place.

A few days after I updated my review, I received a phone call from the director of nursing along with two staff members. They ludicrously asked me if there was anything they could do to make up for what happened. Are you kidding me? What kind of question is that? My mom is dead, how could you possibly ever make up for that? She had three children, one of whom was only 23 years old at the time, a husband, and two grandchildren who will never get to see her again. Our lives are devastated.
How can you make that up to me/​us? Can you bring her back from the dead? Can you do what you were supposed to have done to begin with by taking proper care of her while she was in your facility?
These recent reviews speak for themselves. How many other people will have to lose family members to their negligence before something is changed? In researching this place further, I discovered that they have been sued for wrongful death/​negligence over three times in just 18 months by one firm alone. Anyone here who had a bad experience needs to be doing more than just writing a review on Unilocal,they need to be making formal complaints in order to protect the lives of others.

This is a horrible place. My father went in after being in the hospital with pneumonia. He went to Manor care in order to gain strength to walk again. The help during the day were terrible. Nobody smiles, nobody talks to the patients and nobody helps unless you ask them to. Twice I asked them to clean the toilets because they were dirty. I was told one time that maintenance had gone home and nobody would do it. So I ended up cleaning it myself. The second time we asked them to clean it, it took them 12 hours to get to it. I would not recommend this place to anyone!

The worst place to put your love one. My mother died there and no one seems to care it just another body to them. She was neglected by the staffs and the nurses. Just go there and look for yourself. They got the same type of people working there. Every nursing home in the surround cities where I lived got the same type of people and they all work and act the same way. It may appear that this place may look pretty from the inside and out. Don’t let that fools you. The people is my main concerns. They will take your money, but the level of care is horrible. There should be a strict law to protect your parent from these evils people. Just a start is to allow you to use camera in the room it will give you a better peace of mind. My heart breaks for my mom and for the elders that still there. I remember that there was an ad on TV of a law firm that will take your case if you got one. If your parent got bed sores, UTI often, and bruises you can file with them to get help. Unfortunately it is too late for my mom, but I’m glad to help others to be aware of this. God bless!

DO Not take your loved one here if you care and love them! This place is dirty the staff does not care as they have total disregard for patients. people were yelling for help and no one was going to them! They told my mom they had to many patients and was to busy to help… Really nice! The food is worse than prison food I’m sure… I pulled my mom out with in 24 hours and the best part after telling staff that morning we were leaving at 4 pm they called me at 10pm to tell me my mom was missing lol meaning no one looked in on her from 4−10pm to notice she was gone nice 24 hour care!!! This place is just about money they should be ashamed of the care they give!

I am having a different experience here than other Unilocalers. The staff is taking great care of my mother. The rooms are spacious (unlike Newport Nursing) and the place is really clean. My mom came in really weak and she’s already doing laps walking around. They check on her often and call times are usually around 15 minutes. This seems to be an average wait time, in my experience with skilled nursing facilities. I would give them 5 stars but the food is awful. I see many family members bringing in food, which seems to be the norm. Other than this, I would recommend this place for your loved ones.

My mother went into Manorcare after she broke her hip for rehab and physical therapy. Long story short she fell and broke her other hip there. She was so high on the drugs they were giving her that she was hallucinating. They didn’t have those alarms on the wheel chairs that tell them when a patient is trying to get out of the chair or bed like the place we took her to after this happened. Just a very bad place. Don’t put your loved ones there.

If I could give them «0» I would.
My Nana has been in here a few times and every time the service gets worse and worse.
There was only one nurse for 16 patients on her last visit! When she got there from the hospital, there was no bed made up. The ambulance guys were getting frustrated for her and ended up making the room! The facility had even told the hospital to keep her until a specific time so the room would be ready for her. If they can’t have a bed ready, that should have been our first sign! Also, they do NOT have side rails for their beds. Seriously! At a rehab facility… It should at least be an option on a few beds!
And their food is completely disgusting. I wouldn’t have fed her lunch to my dog, let alone a human. She didn’t even touch her lunch while I was there (I wouldn’t have either). When the nurse came in to get it, she asked if she was done. I told her she didn’t touch it as it looked disgusting. I then asked her what it was, she opened the top and said «eww, I have no idea!» The nurse told my mom at the end of the day that my Nana had eaten at least 25% of it. So they lie to you about your loved ones wellness on top of everything else…
The staff is overworked and doesn’t seem to have time to help patients.
We have luckily had people to help her out in there as there have been times she would have been left to sit in her own waste for hours before a nurse even comes to check on her.
In a 5 day stay, the doctor only examined her one time and didn’t even know why he was looking at her! That just doesn’t make sense to me!
If you have any other options, go somewhere else before you go here!

The one star is for their food, OMG my mother tried to eat it but could not do it. Thank goodness she leaves today. She did not have any diet restrictions, the food is just discusting. We had to start taking her meals every day.

The weeks when my father was here, I would have given them a 5 star except when my suspicion that allowing my diabetic, high choresterol father eat sweets & fried items (a regular diet) even though they were administering him diabetic medicine were confirmed with his health professionals.
Response time to nurse call button was also very slow. Some attendants were a bit rough when handling my father when changing the bed.
However, the nurses and physical therapists were awesome.

My dad has been in the facility for a couple of weeks and has been well cared for. The staff for the most part is very friendly and helpful and spend the time answering any questions that I have about his improvement and care.
There are a couple staff members that are very abrupt and seem to just want to move on but most of them are very caring. I also love the fact that there are quite a few therapists on staff and they make sure that my dad is doing his therapy a couple times a day to get him back to baseline. When I had a request for my father’s physician care, the management staff helped me to handle it.
I would recommend this facility over other rehab facilities that I have used in the past. It is very clean and is a joy to visit and the staff really seems to care.

My mother received excellent care from the entire staff! It was a comfort to know that she was being treated with kindness during her recovery. :)

My 98-​yr-​old grandmother has stayed here a couple of times in the last year. I’m responsible for her medical needs. Experience here was mixed — a huge contrast between one set of staff who were caring, and another set who made it clear they didn’t give a damn.
I’ve been very impressed with the CNAs and LVNs who have the most interaction with patients — they’re cheerful, thoughtful, calm, and positive. Senior staff seem to have poor morale, though — a couple of the RNs were some of the rudest medical personnel I’ve ever had the misfortune to encounter. The social worker I spoke with actually interrupted and talked over me, barking out his questions and ignoring my questions.
Doors lock at 7 PM weekdays and earlier on weekends — if you leave after 7 PM don’t forget to push the square green button to the right of the doors before you try to open them, otherwise you’ll be stuck inside with a locked door AND a loud alarm until someone can save you.

Nice and clean place. Room are good size. Staff always smiles and very helpful.

Its a very nice place. Everyone is very helpful and friendly.