Kool Embroidery

I dropped off a small project (2 shirts) to be embroidered and was given a 2 – 3 business day turn around time for delivery by Kool Embroidery. The logo for the project was emailed to them prior to dropping of the shirts. After 3 business days I assumed the shifts were ready for pick-​up but I was working so I emailed them on day 3 just to check to see if everything was ok. I never got a reply/​response to me email. One full week later (7 business days) I drove to pick up the shifts and was told they were not embroidered because they could not read/​access the file type of the logo. I was told this with little concern that they had totally messed up and the guy was actually smiling and laughing a bit during this interaction. Very disappointed and will look for a more professional and competent firm from now on.

I am very much satisfied with their quality work and most of all the service they provided me. The owner, ABRAHAM you Rock!

Great service, amazing prices and quality work. They were very helpful. Will definitely come back for more business.

Very happy with my experience at Kool Embroidery! I got a Christmas stocking embroidered with my son’s name with them. After attempting to go to another place who told me the stocking couldn’t fit their machine…5 days after I dropped it off… Kool Embroidery did the job in two hours! Abraham was helpful and knowledgeable. He even called me right after I left the shop to ask a clarifying question rather than just making an assumption. I highly recommend checking them out!
Just an aside, their store is in the same building as the soccer store but a separate entrance. It took me a couple of drive by passes until I was able to find them.

These guys are great! I needed hats embroidered for an ill friend with a 24 hour turn time and no artwork. They said no problem and helped me with the artwork, etc. The embroidered hats were very reasonable too! I will use them for all of my needs from now on!

Professional, courteous, and fast service. Great quality and great prices.

Best embroidery service in OC. I needed a custom fontt and Abraham was able to accommodate me with no problems. I shopped around and couldn’t find a cheaper price than Kool Embroidery. I highly recommend them :)

Placed an order for 8 yellow shirts (4 men’s tanks and 4 women’s shirts) on a Friday for pickup on the following Wednesday in Fountain Valley. Gave the link for the graphics for download. Was told to come at 5pm on Wednesday for pickup. We live 25 miles away, had to go during rush hour traffic. Arrive and they don’t have the order, they said they missed the USPS delivery and just forgot to call us. They said they could drop it off at their orange county location at 3pm the next day. Called to get the address, no answer, called several times over an hour timespan-​nothing. Finally Abraham calls and says his driver will delivery the shirts to my house in 30 minutes. 30 minutes came and went. In fact so did 3 hours. The driver showed up at 6:30pm at night. We had people waiting at our house to pick up their shirts. We paid the driver and then took the shirts inside the house. The sizes were wrong and the tanks were a different color from the shirts. These were team shirts for an event. The screen print was smeared on 2 of the shirts. Abraham response to all the problems were… I can reprint the smeared screen print shirts for you tomorrow (Friday), we couldn’t get the same color in tanks and shirts (never did he call us so we could change to all tanks or all shirts or our team would be the same color), he had nothing to say to the sizes being wrong (order placed by e-​mail, so sized were in print) and as to not having our order on time or even calling us so we didn’t waste our time and money to drive down there… he is just really busy. I’ve asked for a partial refund but you can imagine how that went… probably to busy to address that too. Be careful before you use this place, he’s too busy to do a quality job.

I have been to Kool Embroidery twice now, and they have been fantastic. Quality work, extremely fast turnaround (can usually wait for it, if really needed), and excellent pricing. Highly Recommend!

I’ve always come here to get my soccer team uniforms iron-​on numbers and logo. Always works out, once the guy said that one of the items may not have ironed on that well, but just come back if it doesn’t hold up, but it has held up, no complaints here.
Thanks.