BodyCentre Day Spa

Take your business elsewhere!
I was going to the Body Centre back when it was on Beach Blvd. in HB — years ago. In fact, my parents went there and I referred friends there. What a difference a few years and location change makes. Not sure if they are under new ownership, but buyer beware! Nearly a year ago, I purchased a Groupon since I saw they had relocated to Fountain Valley. I had been going to nearby Massage Envy, but wanted to give Body Centre a try again. I had the aromatherapy massage — which was ‘okay’, but again it was worth the price of the Groupon.
6 months later, I saw a Groupon for a 55 minute European Facial and a 55 minute Hot Stone Massage. I wanted to purchase this Groupon for my birthday. Knowing that I had been there before, I CAREFULLY read all the ‘Fine Print’ — to make sure that I could purchase this Groupon and use it. The Fine Print — stated 1 per customer — to me that means ‘1 Groupon-​THIS Groupon per customer’ — it does not state 1 Groupon only of any kind, per customer.
Next, it stated ‘Valid only for New Customers at the Lake Forest location’ –there again, I was purchasing for the Fountain Valley Location, not Lake Forest. So, in my mind, I was not doing anything wrong by going by THEIR fine print and purchasing and using this Groupon.
When I called to make my appointment, I was informed that the Fountain Valley location was closing down and I would need to go over 15 miles away from my home to the Lake Forest location. I opted to try to get an appointment the last day they were open. When I gave the girl my information, she stated there was a ‘note on my account by the Manager, that I could not use a Groupon’. I explained the situation and she adamantly refused to schedule my appointment. I asked to speak to the manager and was given an email address.
The girl on the phone argued the Fine Print with me. Now I am an intelligent person and thus have a firm grasp of the English language as well as total comprehension of what I read prior to purchasing this Groupon. And because they made a mistake that clearly provided a VALID loophole in which previous customers could purchase this particular Groupon, they refuse to accept the customer/​redeem the Groupon?
I can see why the location is going out of business. They’re clearly utilizing the old ‘Bait & Switch’ tactic. They do not properly communicate or double-​check their own fine print and rules and when they make an error, they do nothing to accommodate the customer other than to suggest that the customer pay MORE MONEY to cover the difference between the Groupon face value and the actual cost of services.
I did receive a call from the manager, who happily provided me with a refund. The point is, this woman would rather have an unhappy EX-​client, receive poor ratings and negative word-​of-​mouth about her business, than admit that this was their error and allow the customer to redeem their Groupon.
Buyer Beware! If something seems ‘too good to be true’ it probably is. If you’re in the market for a massage, I would go elsewhere. I would not recommend this business.

Marcelo is very intuitive to where to direct his attention. I had a great massage from him. He actually listens!

After my initial review– Kelly has yet to «look into this and contact me». I guess I’m just a number and not important. I will ensure nobody I know does business at this poorly managed day spa. There are too many other options in FV and every paying customer counts. I made sure to include my massage time, the day of week and the fact my husband and I booked together. Shouldn’t have been that hard to look into. Sad that in an attempt to make things better Kelly dropped the ball and further saddened the experience.

My boyfriend surprised me for valentine’s day a massage session (since I work at an animal hospital 10 hours/​day). When I first came in, I loved the décor and how neat the place looked. My massage therapist was Mitchell. He was super friendly and sweet. He def knew how to massage out the tension I had on my back and legs without putting a lot of pressure. It was a relaxing experience. I’m def coming back! (:

First time at body centre, was referred by a friend. Had a great aromatherapy massage by Mauricio. He was great, not too soft, not too hard. I have a leg injury and he was careful not to hurt it. Overall a great experience, I’ll be back!

I have been going to BodyCentre for many years – both in Fountain Valley and Costa Mesa. The décor is very nice and you can’t beat the prices. Get on their mailing list to find out what the specials are. I had a 50 minute relaxation massage for $ 49 today.
My masseuse was Mitchell and he was fantastic! He listened to what my preferences were in pressure and did EXACTLY what I asked for – couldn’t have been a better massage. My feet are ticklish, usually, but not this time!
My whole family loves this place. We do a «stealing» game at Christmas and half of us brought gift certificates to BodyCentre!

So, I bought a Groupon to get a facial and massage. The Fountain Valley location not only refused to honor the Groupon, but also refused to accept for the cash value. Not happy. They said I had used a Groupon before, true, but not even accepting the value of the Groupon? I had to just give it away. That one mistake cost them 10 fold what I paid for the Groupon.

Just got done with my prenatal massage from Mitchel. He was great! Made sure I was comfortable the entire time. I also appreciate that he went the entire 50 mins. Some places shorten you by giving you time to dress/​undress leaving you with a 40 min massage.
The place has a relaxing vibe as soon as you walk through the door. Loved the candle set up in the room.
Only reason I am giving this place 4 instead of 5 stars is because we had to reschedule twice. My boyfriend booked an appointment on my birthday day which was suppose to be a surprise for me. Before booking he let them know it would need to be prenatal; but when we arrived the therapist that I was scheduled with was not insured to do prenatal. So we had to reschedule. Unfortunately the day of my new appointment the other therapist had a family emergency. The staff were very apologetic and comped my massage.
I would deff return !

First off let me say the place is very nice, relaxing and clean. Upon our arrival, we were greeted by the front desk. My husband’s masseuse Ellie Mae greeted and introduced herself which was very nice. Unfortunately, mine masseuse Millie was not as personable. She just came over and said «I have you», or something along those lines. The room I was in was very relaxing, filled with candles, fountain and soothing music. i would have to say the best room in the place. Perhaps because I bought an aromatherapy massage for my husband and me from Groupon it was meant to be less intense (BIG BUMMER). With that said, my massage was just okay. Usually the day after my massage, my body feels as though my kinks and stress was worked out. I definitely did not feel like that AT ALL! My husband said Ellie really worked hard on his trouble spots. I did let Millie know that I wear my stress in my neck, but truly i don’t think she worked on them well at all compared to many other massages I have experienced other places. Upon completion, water was waiting and because it was close to Christmas, we also received a little pot of homemade salt scrub made by another masseuse. This was a very kind gesture. Would I return? Perhaps, but I definitely would ask for a different masseuse according to some of the recommendations on this site.
I will give kudos for the day spa being very professional when I called to make our reservations and getting us in quite quickly. I always seem to read nightmare stories of people being put off once they mention they have purchased a Groupon for the business establishment. This wasn’t my experience. My advice… give them a try, but do your homework when it comes to a masseuse.

I’ve been to the Costa Mesa location before but this one was VERY nice!
I came in super tense and had knots all over my neck and shoulders; Teonna gave me one of the best hot stone massages I can remember. She’s very comfortable with what she does and does it well. The pressure was perfect and she uses her time wisely. I left feeling like a brand new woman and I will definitely come back and see her again.
Thanks, Teonna!

I’ve been getting massages at BodyCentre more times than I can count and every single time has been a great experience. As someone who has visited all three of their locations, I can firmly say that their quality of services is consistently great. I’m a customer for life!
And a huge thumbs up to Teonna for her amazing massage today. Her pressure was perfect and really listened to what I asked her to work on and I left feeling amazing. If you need a firm massage from someone who clearly knows what they’re doing — ask for her, you will not be disappointed!

Words cannot express what a great day I had at this spa today! I started with a great facial from Sandy. It was beyond relaxing. Next I had massage with Ellie Mae. I used to be a client of Janelle and when she left over a year ago I was so sad because I couldn’t find someone as great for a massage. Today that all changed! Ellie Mae is seriously amazing. I think I just had the best massage of my life! You should book a massage with her and see what I’m talking about. Thank you Sandy and Ellie Mae!

I’ve been going to Cathy for my colon hydrotherapy for about 8 — 9 years, now that’s she’s at BodyCentre Day Spa, of course I had to follow her here. She always makes a, let’s admit it, a not so fun thing… very easy. I would highly recommend not only regular colon hydrotherapy sessions, but Cathy to give them to you… she’s awesome!

I bought a Groupon for a 1 hour facial and 1 hour hot stone massage. The facial was not the best – they used cheap (not Epicuren) products that make my face bumpy and red for days after. The masseuse was running 20 minutes late and the stones were never heated. I feel like I got worse service because I had a Groupon. This bad service was a surprise as I had always wanted to try this place for years and read the reviews.

It’s usually always a hit or miss when it comes to massages through group-​on, but let me just relieve any qualms you may have about this place and say, «they are truly a gem!»
AUGIE is the man you need to see if you have any knots, tension, or aches of any kind. I like my massages to have a firm, hard, pressure and Augie was able to deliver and exceed my expectations. I left feeling light and woke up the next day feeling even better after not having adequate nor good sleep for the past week prior to my massage.
I have been on an on-​going search for a masseuse since the one I normally went to retired, and I am proud to say that after many years, I have finally found one! If you decide to give this place a shot ask for Augie! You won’t be disappointed!
As far as the facility goes it is very clean and has a calm and quiet atmosphere. They dim the lights in your room and play soothing music throughout your service. The prices are fair and affordable. If you become a regular with Augie, he offers an additional 15 minutes to your future services, and even gives you a special deal for your next visit!

A great find through Groupon! Before purchasing anything on Groupon, I usually check out the ratings. Thanks Unilocalers, you helped me decide! I bought the special deal for my daughter and myself.
This place is a great find. Facial was wonderful, Sandy polished and exfoliated my face and made it feel so bright and refreshed… soft as a baby’s bum! Auggie was my massage therapist and Teonna was my daughter’s. We both had wonderful, relaxing and rejuvenating massages. Teonna gave my daughter the hot stone massage and she said she was blissfully relaxed, so much so that she fell asleep once and drooled several times. Auggie understands the body’s anatomy and can feel knots and tensions. He knows what to do to make you feel all better and relaxed. He did a combination of Swedish/​Sports/​DeepTissue on me just because he could feel different muscles needed different attention. Absolutely AMAZING! Thank you!
The place has many «specials» to make it affordable. Give it a try. I’m glad I did.

This place consistently gives a good massage, I have never been disappointed.
And today I was lucky enough to get Teonna, and it was the best massage I ever had… and I have been going to get massages for many, many years! She was outstanding… great hands, good firm pressure, and worked areas that needed to be worked.
Do not bother with those cheap places, it’s better to wait and come here for an amazing experience.

Called in for a same day appointment and they were able to accommodate my husband and me. The facilities are nice and everything here is pretty standard. My lady was great, the pressure was right and she was kind enough.
Here’s my problem, I feel like if I am paying for a 50 minute massage, all 50 minutes should be dedicated to my massage. Not the part where I get dressed or the part where she had my pillows wrong and had to leave the room so I could readjust. My massage lasted a little more than 40 minutes.
The other thing that really bothered me about this place was that they leave the oil on. Most places end your massage with a wet towel that removes all the oil they used. We went to lunch immediately after and my bangs are greasy dirty hair lookin’ and the oil ran into my eyes. I had to sit at the restaurant wiping all the oil off with a napkin. I wanted to think that this was just a fluke but there were towels for the hubby either.

I’ve been going to Bodycentre for regular massages for quite some time now and have always had good experiences. Their special deals make it affordable to get routine massages and they always accommodate me with my last minute, same day appointments. I went last week for my first pregnancy massage ever and was even more pleasantly surprised. I had been previously warned by friends to not expect much because «pregnancy massages are not as good as regular massages.» Auggie was my massage therapist and he definitely exceeded my expectations! I felt just as relaxed as any Swedish massage I’ve ever had, if not more. I consider myself pretty picky when it comes to choosing a masseuse that I like (consistent medium pressure with good flow and transitions, no choppy stuff!) and I was completely impressed with Auggie’s technique. I’m definitely looking forward to my next pregnancy massage.

I experienced my first facial here with Sandy and she was amazing. She is very knowlegeable and gives you the perfect advice on how to maintain and keep your skin looking great. She also is great for waxing too!!!
Furthermore, this lady is so fantastic… Cathy that does the colonic’s. If you are skeptical or even more afraid to try this amazing procedure please go to her. I promise you will not regret it