Alpha Omega Appliances

I would give 0 stars if available. We had them out two different times because our warranty company sent them to look at our LG washer. The first time they were out, the repairman acted like I was a total idiot and needed to read the booklet more carefully for the washer. He made me extremely uncomfortable and was creepy. He said there was nothing wrong and left. No paperwork to confirm visit, nothing. He did try to sell me recessed lighting for my kitchen though. The second time I requested that the same guy NOT come out. Fortunately, my husband was home this time. It sounds like the same jerk as the previous time. He was extremely cocky and told my husband there was nothing wrong with the washer. Again, left no paperwork, but tried again to sell the recessed lighting to my husband. I called the warranty company and told them they needed to send someone from a completely different repair company as this man was never stepping foot in my house again. He was a waste of our time and completely worthless. The new repair company came today, diagnosed that we need a new spin basket within the first five minutes. Amazing. I would strongly advise against using Alpha Omega Fountain Valley.

RUN! RUN! RUN!
They came to fix a burner on my Amana gas range. After determining that it was a switch and they would have to special order the part and it would take 5 – 10 days. The repairman, Scott, then tried to sell me replacement units for my recessed lights, which i didn’t buy.
Three weeks later they came back with the part. Scott started taking the range apart and it was obvious that he wasn’t trained on this range. He started by taking out all the screws that he could find, then as a last attempt he took the burners off and it all came apart. Then he determined that he had the wrong part. He told me that he had to go back to the office and get the correct part and that he would be back later that afternoon.
That afternoon he called and said that the part was no longer available. When i asked him when he was coming back to reassemble my range he said ‘no, we don’t get paid to do that’. Even though he took ti apart. When i asked him what i was supposed to do at this point his comment was ‘buy a new stove’. He said if i paid him then he would come back and put it back together and that he could use some non-​OEM part and make it work. He was very clear about the fact that ‘I would have to pay him’.
So i went from a range with one broken burner to a dismantled range in my kitchen that they refused to put back together.
RUN! RUN! RUN!

We have a GE dishwasher that came brand new with the house we got a year ago. It wasn’t working well within a month of the expiration of the original warranty so called the extended warranty people, who set up an appointment for November the sixth. We were suddenly informed on November 5^th in the morning that we would have someone show up today, luckily. The appointment was around noon time when we started receiving calls from a Scott for directions. We live in Irvine, in the midst of all thoroughfare and are easy to find by google maps. This guy called 4 times for directions and either didn’t want to understand or couldn’t and kept getting lost. On top of that, he started butt calling us as well. On the fifth call, I informed him that his butt was calling our home phone number and he should make sure that doesn’t happen again. The guy became super rude and unfriendly and said that we were not on his schedule today and he was being forced to go to our appointment. He finally informed me he was not coming. When I called the main number a lady Renee picked up who was equally rude and dismissive. The last place you want to have your appliances fixed, they have no sense of courtesy and customer service sense. Seeing all the other reviews here in particular mentioning the name of the same mechanic, Scott, I am surprised they are still in business. And I don’t think any of the super positive reviews are real. If someone can be so nasty on the phone, I can only wonder how rude they must be in person, as stated by multiple reviewers here.

I have a 6 month old Frigidaire refrigerator freezer with french doors and the freezer at the bottom. I’ve had ongoing problems with the freezer door popping open and then the freezer ices up. When that happens the freezer temperature goes up until I finally get the door to close properly. Though not a problem, the upper doors were uneven and it bothered me. I called Frigidaire and since it’s under warranty they called Alpha Omega Appliances. I had an appointment on Monday, 10/​19/​2015, and arranged my schedule to be home. They called that morning and cancelled, rescheduling for the next day. SCOTT finally showed up on Tuesday and I explained the freezer problem that I’d called about. Then I asked him about the uneven doors on the top. He told me it was because my refrigerator wasn’t leveled properly. I was astounded. One door is higher than the other! How could leveling the refrigerator fix that? He insisted to the point that I had to go to my garage and get my Level. He put it on top of the refrigerator, not the doors, and yes, it was a tiny tiny bit off. He gave me a look like I was an idiot. We then went on to the freezer but by now I didn’t trust much of what he said. He told me a couple of things that made sense, but didn’t really explain it well enough so that I understood. I couldn’t wait for him to leave. He kept telling me what an expert he was and how he’s the one that trained all the other people on repairing these refrigerators. As soon as he left I wasted no time in calling Frigidaire back and letting them know how dissatisfied with Alpha Omega I was. They arranged for another company to come out later that week.
The other company came out on Friday the 23^rd and I was immediately put at ease. The first thing «Mike» did was use the leveler on the bottom of the refrigerator door to even out the doors. What? The expert SCOTT didn’t know there was a leveler on the door?! Wow! Then «Mike» thoroughly checked the bottom freezer drawer and aligned it. He then explained that there was nothing wrong with it and that when the doors are closed too forcefully (as we were guilty of doing) there is so much air pushed out that it can pop back open. He also explained that if any of the trays in the bottom are not aligned properly that can also cause the problem. By the time he was finished, he really hadn’t done a lot, but I was completely satisfied with what I’d learned. I now know most of the problem was user error and not the refrigerator. And he fixed the uneven doors!
Bottom line, stay away from Alpha Omega!

DO NOT USE THIS PLACE. Had an appointment for Thursday and they did not show up. When we called they said we cancelled the appointment. Which we did not. Rescheduled for Friday for between 8-​noon. And again they did not show up. They were never able to offer a same day appointment. WEST COAST APPLIANCE REPAIR showed up in less than 1 hour. That’s who you should call.

DO NOT USE THIS COMPANY
I got an insurance for my fridge and they referred me with this company
After 2 ½ months my fridge is still not working !!!
They took 1 weeks come look at it
2 weeks to come change the ice maker, it didn’t work
Another 2 weeks to come and pick it up
They said it was the main board and they would order it and it would take 2 weeks
After 3 more weeks without hearing anything I called back
They hadn’t even ordered the part!!!
Claiming they closed the order and needed to get a new ticket … What!!! No one said anything to me about that !!! Got them the new number in 20 min and said they would order the part
Every time I called the lady would be clueless about my issue, couldn’t find her notes, My order was not in the computer she just didn’t know what was happening !!! Seriously!!! So unprofessional !!
Finally after so many calls the part was in and they made the appointment they never came claiming they called me and I didn’t answer to confirm I was there !!! So many lies !!! Scott never called … Never left messages really!!! I canceled all my appointments to wait for them in 3 occasions and they didn’t even call!!!
Never came again, after calling them 3 more times and promising to call back to let me know what was happening (cause again they had no clue!) They called the insurance saying that they can’t repair it!!! And they didn’t even have the decency to call me and inform me!!!
The insurance company is sending me to a different provider Seriously ???
I’m so frustrated now I have to start from «0» and my fridge is still broken after 2 ½ months !!!
What a waist of time and energy !!!
Worst customer service ever!!!

I called Scott earlier this year as my ice maker was making ice but the ice was freezing into clumps in the ice bin and would not dispense. He told me my water was the problem, cleaned it, and left. Next day, no ice at all. Ice production was never a problem. Ordered me a new ice maker and filter for the water line. Installed three WEEKS later. Five months later I still have the same problem. Would not come back out unless I paid him and when challenged declared that LG brands suck. Decided I would rather «babysit» my ice maker than have him come back out. He told me he would stand by his work, and he did not. He is a hustler. Stay away!

What a joke! I was given this place because my garage refrigerator is under factory warranty. It’s only a couple months old and been forming ice in the freezer section since it was new. The «repairman» took a look and said there was nothing he could do and that was normal! Are you kidding me? Ice forming on the inside of the door and the roof of the freezer is normal? Dude, you’re a joke! The guy left and didn’t even touch the refrigerator.
When I called back Frigidaire they told me of course ice forming is not normal and they set up another company to come out. He showed up today and adjusted the door and reset the legs and what do you know. He fixed it!
Don’t even think about using Alpha Omega unless you just want someone to come out to talk to that doesn’t know anything. Try A&E instead.
Alpha Omega in Fountain Valley is a joke!

Hey James Y welcome to the club. I needed to have a Samsung refrigerator ice maker repaired. my usual repair man told me he did not work on that type of refrigerator & referred me to Alpha Omega, sound familiar? When Scott arrived he said it would be about $ 400 to repair. There was a lack of water to make ice properly, the problem I called him out on, and he quoted me $ 120 to repair + the $ 60 trip charge. When I informed him that’s way to much he said maybe I don’t have the money. How rude! I said «no it’s not that I don’t have the money but I’m a contractor & know when I’m paying to much». His response was «You look like a contractor». What did he mean by that? Hey Scott, your no Brad Pitt. I finally asked him to just charge me the $ 60 trip charge and get out.
This guy is preying on the homeowner that doesn’t know better. Stay away. Don’t be his next victim.

This business is horrible! They were three hours late, said it was $ 240 for the service call. My grandfather only had $ 140 since that was what they originally quoted him. The guy took his money (cash), left no receipt, did not fix the issue and when we called later to let the company know, Renee who answered the phone would not give any information about who made the call, would not give the location of the business nor answer other basic questions so we could make a complete report to the Better Business Bureau. If my grandpa would’ve asked me first I would have shown him all of the other poor reviews this company has on Unilocal.Just wanted to share because they are crooked and unethical — hope to save you grief.

Scott is awesome! We have a Kenmore Refrigerator which was made by LG. He fixed her perfectly. WOW! Highly recommended by me.

we had scott come in and take a look at our range that we purchased back in may. it had issues with a valve not allowing it to stay lit at a very low setting. the first guy we had come out, took 3 hrs. to diagnose it and tell me that he couldn’t fix it without a new part. when he returned with the new part it took more than 2 hrs. to install it. my main concern was that the burner worked. a day later i noticed that (1) the gasket that seals the touch screen was not seated properly, and (2) that when the cooling fan kicks in, it makes a loud rattling sound as if something is loose.
long story short, scott came in addressed the issue and problem solved. no more rattle. thanks scott.

Beware this company won’t return phone calls or repair your appliances. Scott spent 5 minutes assessing our Electrolux refrigerator and charge us $ 120. He said we were paying for his expertise. Our problem was not resolved and he wouldn’t return our calls. He stated he was already «in the red» with our repair and would need to charge us again to come back out. I’m not sure how you are in the red when you spent 5 minutes and no parts necessary. We had to get the manufacturer involved. Don’t waste your time with this company. You will read that others have had the similar issues.

Our fridge’s water maker was not working and we needed it to be fixed. Scott was sent out. Right away he made me feel uncomfortable with unwanted advances; he asked me to move in with him, asked my age, talked down to me. Tried to hustle me to buy things I did not need from him on the spot.
Instead of trying to fix the fridge, started to unscrew light fixtures telling me they needed upgrading! He screwed up my perfectly good light fixture by pulling it out. Then he takes my pots and pans and starts sticking them under the fridge, and breaks a glass.
He misdiagnosed our fridge problem, as I got someone else in there to look at the fridge, because Scott could not fix the problem. I do not believe he posses the skills, or the integrity, to do the job properly. That combined with the harassment, I had to have him leave.
I strongly suggest reading through the other 1 star reviews, as well as the un filter ed ones. I would not consider this a legitimate business. Hire at your own risk.

Do not use this service place. I have to take off a day of work to stay home and wait for SCOTT to come. After he «fixed» my washing machine, I ran it an hour later and the water leaked out to my downstair’s neighbor. He said he would come back to fixed it from 9:30 to 1:30 2 day from then. He called me at 2:15 and said he’s coming. Not only does he missed the appointment time, he want to charge me $ 60 for coming. How in the world can a business function like that?

I was referred to Alpha Omega by another repair company since they weren’t able to repair the brand of refrigerator we owned. I like to support local businesses, but this is one business that won’t have my return business. We asked him to list parts and labor costs, but he didn’t. This is the first time that I have dealt with a repair company that didn’t provide this information. I get this information all the time from my mechanic and they are the ones that you usually consider to the untrustworthy ones. He only provided us the total for the repair which was to replace the ice maker unit. Scott asked us if we preferred he charge us by the hour when we asked for the break out of the repair work. He was there less than 20 minutes per visit and it took 1 week to get to part in and installed. Talk about poor customer service.
Based on my research the part cost about $ 100 and his labor charge would have been $ 135 an hour since that’s about the total time spent to inspect/​remove part and to install the new part. Guess that’s why he didn’t want to provide a break down for the parts and labor cost. This experience won’t stop me from supporting local businesses, only for this particular one.

First off I’d like to say that I am highly suspicious of all the 5 star ratings from people who have only ever reviewed this 1 company. They were horrible to deal with and unknowledgeable about our Samsung refrigerator. (The refrigerator side was not cooling and the ice maker/​water dispenser would was not functioning.)
The guy was rude, arrogant & seemed to have a thing against women –he kept calling me «boss» in a very derogatory tone –I guess because I work from home and had to take a few calls while he was here.
Then, he used MY brand new Dyson vacuum to clean out the back of the refrigerator; which did nothing. I think a shop vac would have been more appropriate for that.
Next, he told me that it needed a part (a sensor I think it was) and it would cost a bunch –over $ 500 for the whole job. I asked him to see if he could order the part and give me a firm estimate. He said he would, told me to pay him $ 45 for vacuuming my fridge and $ 50 for his trip out here. And then I never heard from him again.
My husband ended up finding the fridge’s service manual online and after a little reading he was able to fix it himself. It only ended up needing a $ 2 part that he was able to buy online. The whole job should’ve only taken a professional an hour or less to make the repair.
But even worse then almost getting bilked out of hundreds of dollars: he insulted me on his way out after I handed him the check. He took a final look around my house and then asked me how much I pay for it. I told him and then he smirked & with a chiding laugh he told me about how he has a house in Stanton (i think it was) that was way bigger and way less money. I was confused, so I asked if he was telling me because he was looking for renters. He then said no, & then said what a waste of money it was to live here for the price. I was a little stunned and just said ok, well some people care about location more than house. And then he just left.
The whole transaction was so weird & upsetting.

Our LG washer/​dryer combo stopped draining due to a broken drain pump. I was referred to them by another company that didn’t repair LG appliances. Scott was very fast and knowledgeable about the issue and let us know how to avoid this problem in the future– he fixed it in 35 minutes. We’re so happy to have our washer/​dryer back up and running, yay to laundry?! Thanks Scott!

I had to call the cops on this guy. I think that says enough about him, his demeanor, and his company.

Alpha Omega Appliances IS your One stop appliance repair Center. Scott came in, diagnosed the problem, ordered the parts and back for the repair. I was very happy with the courteous service and Scott knew exactly what and how to remedy our LG Washer problem. Now all is well and we have clean clothes w/​o the leak.
Thanks to Scott and Alpha Omega Appliances!