US Post Office

I had a package delivered to this PO while RVing. I went to the package window and rang the bell. After a 5 minute wait two other people came up and asked if I rang the bell. They went on to say you have to ring it many, many times. After 10 minutes a guy came to the door and I told him what I wanted. He was gone for 2 minutes and said it was not there. I showed him the tracking info and after another shot search he found it. The other people in line said that was SOP for that post office. I guess they are not happy employees.

All but one of the reviews must have been written by PO employees. In case you missed customer service in the former Soviet Union, you can still get it at the Fountain Hills Post Office. Today in line the clerk said he couldn’t help because he was closing in 2 minutes. Don’t waste your time… go to the Card Smart Post Office facility where the service is friendlier, more helpful, and efficient.

If you have a question, and are fortunate to live in Fountain Hills, don’t waste your time with the national USPS hotline. Give them a call at +1 (480) 837‑4812! The lady I spoke with today was incredibly helpful, sweet, professional — A breath of fresh air. There was zero hold time! She picked up on the first or second ring! That is unheard of these days.
I’ve also had to go in to mail packages. Although the lines can be long, service was patient and courteous. Yes, you might have to wait in line, but you might actually meet a stranger who brightens your day.
Try calling!

I just got off the phone with a very helpful woman at the Fountain Hills Post office. It was incredibly nice to actually speak to a person on the first ring and have them help me with holding my mail. I was done in less than 2 minutes. WOW.

one of the best — if you never lived in a big city where they dont answer your calls or hang up on you when you call asking about information on a package then this is the place. I have called a couple of times every know and then to confirm packages they have them and either deliver next day or will come and you can go and pick up. There are lines just like every where else i.e. bank, groc store etc.

This Post Office isn’t the greatest. The lines are usually ridiculously long and they usually only have 1 – 2 workers working at any given time. I wish people would learn how to use the automated machine in the lobby to ship things… or buy stamps.
I have had a few bad experiences with this Post Office as well as far as not delivering mail, delivering mail to the wrong address, and not picking up packages when pick ups were scheduled. I run a little eBay business out of my home and chose not to ship USPS but to ship FedEx instead because of all the mistakes USPS makes.

The service at this post office is incredibly helpful and friendly. If the USPS gave out awards for outstanding service, this one deserves it hands down!!! We had an issue with a package that was delivered to an address within this post office’s area of delivery, my boss asked me to call this post office for help. We are based in Los Angeles, so I couldn’t just walk in. This isn’t the first time I’ve called a post office for help with delivery issues, but I can’t remember the last time I came across one as helpful and friendly as this one. The gentleman who helped me on the phone was ‘Will’. There was no ‘attitude’, no coming across as being hassled by taking my call, just a genuinely nice human being helping to resolve a problem for a shipper.
My request to fellow Unilocalers — if you see this review and you know this post office, please go in and say hi to Will for me/​us and let him know you heard about him on Unilocal!Thanks :)