Jiffy Lube

I brought my 2015 Nissan in for tire rotation pressure check and oil change as I’m going on a road trip with my family the next morning. I pulled up and was greeted kindly. I ask how long and what the cost would be for the above mentioned service. He said he could not answer I had to go inside to obtain the detail.
I went inside and after a short wait was greeted and we began to discuss what oil ect that would be used. Everything was fine until the end of the convo when he just happen to mention ALL the floor jacks in the shop were broken and they would not be able to rotate my tires. This would not have been a problem if they had told me before they drained all the oil from my car. So I had to pay $ 80.00 for them to finish because as well all know cars need oil. They did offer to rotate my tires later in the week when they had a working Jack. Given no choice I accepted. So I got in my car and began to drive to work a couple miles down the road I notice 3 of my 4 tires have low air pressure and the other had too much. At this point I stopped at the first place I could to fill the tires. PLUS since that happened I had to check and make sure they even put oil in my car «there was oil I don’t know if its new or old».
The fact is I do not trust any of the work that was done and will be going to the dealership in the am before having to leave on a very long road trip. I will pay them to do the work Jiffy Lube was supposed to do. I learned my lesson DEALERSHIP ONLY
Jiffy Lube Management please address this. I hate to have this happen to anyone else
if you have any questions feel free to contact me Russell 702−420−9789

I recently took both my car and my wife’s car to this location for service. The check engine light came on in my wife’s car because the vacuum tubes had been dislodged during the air filter replacement and improperly re-​attached. I am not the most car savoy person, but I was able to detect the issue and fix it putting the hoses in the correct orientation. My car would only start about 50% of the time and my battery is less than 6 months old. I opened up the hood of my car to find that the negative wire terminal on my battery was loose. This could have been stupidity or fishing for more money to work on my car. Needless to say for either reason I will not be going back.

Customer service @ this location is amazing. Staff is courteous, expedient & knowledgeable– the best! Won’t go anywhere else.

I get a little worried with Fountain Hills businesses because the town can’t seem to keep anything. I really really really hope this location stays because it’s seriously the only place I trust changing my oil. The employees at this location are simply the best. They’re very good at explaining things and helping you out. They also do a really great job and are speedy. They don’t try to upsell you stuff you don’t need and are very honest.