Francis & Sons Car Wash

By far the worse carwash I have ever purchased. The front of my car is still covered with bug splats, I don’t think they even took a rag to the interior and the windows still have streaks. They didn’t even remove the grease pencil marks they put on the vehicle at the beginning. The guy that harasses you about your windshield would not let me go. He kept telling me there was a crack and there was no crack in my windshield. He tried to get me to repair a non existent crack and told me not to worry, that my insurance would pay for it. In my line of business that is called fraud and we would be out of business. All I wanted was to get my car washed. Wish I would have read these reviews before I spent $ 20 on a car wash.

We discovered a scratch on our driver side rear wheel fender after visiting the mall and came here to see if it could be buffed out. The staff felt confident and gave us a solid deal on a wash and wax.
Results were well above my expectations and car looked great. The wait was almost 2-​hours but I had a fully charged iPhone and some tasks I accomplished while there. Very happy with the results, especially after reading reviews.
I will be back. The power of Unilocal can change a business for the better and I am hopeful this is the case for this Francis & Sons!

First I wasn’t going to give a negative review, but then, I got my car back. I had purchased an interior and exterior detail, when I received my car they didn’t even shampoo the seats. There was still sand on my seats from a beach trip I took a while ago. They did shampoo the floor mats but then they put them in the trunk so they didn’t dry. From the start of the experience it was horrible, the guy that asked what I wanted done to the car was harassing me and trying to pressure me into purchasing other services and he wouldn’t take no for an answer, if I actually liked a sales person pushing things on me I would go to a used car lot. I don’t expect nor do I want to be pressured into a sale at a car wash. JUST PROVIDE EXCELLENT SERVICE, QUALITY DETAIL WORK AND MORE PEOPLE WILL COME! I will never go back, I paid over $ 100 and there was still streaks on all the windows and the windshield and the radio was greasy and smudged.

Everyone was nice, but I probably won’t return. The service was extremely slow. I don’t think they were properly staffed. My car sat for a good 15 minutes before someone took it through the wash. There didn’t seem to be any kind of system for the employees as they were everywhere yet unproductive in my opinion. As a side note; I came on a Sunday, and no one was in line.

I really don’t think these reviews do Francis and Sons justice. We have been going for years, but the experience has always been fine.
Yes, they try to push more expensive deals on you, but that is a part of their job.
I also agree that the time you have to wait while your car is being washed is a bit lengthy, but it is at most an hour. If you make sure to go when it’s not busy and you leave yourself some extra time, it’s fine. I have waited anywhere from 15 mins to an hour depending on how busy it is. But the result is fantastic all the same.
I have always been satisfied with the service, and they really do clean every corner and curve of your car. The dash is wiped down and polished, the seats, floor and trunk are vacuumed, the console, cupholders, and doors inside are wiped down, the outside of the car is spotless, and your tires are polished and coated in that black stuff. And that’s just with the basic wash for around $ 12. Honestly I think they go above and beyond what would be expected.

DO NOT go to this car wash! They damaged two of my wheels and take NO responsibility for it! Mgr said they did not do it, but they did! Just prior to going to the wash I put tire dressing on the tires and there was no damage to the wheels! I had bought a wash book of 5 basic washes and told him I would NEVER come back to this car wash and wanted a refund on the car wash book. Guess what he said. Needless to say, I’m out 4 car washes and about $ 300 to repair the wheels they damaged. HORRIBLE business to deal with!

bad, terrible, stay away. they badger into upgrades and then do a poor job

Unfortunately I just read the reviews of this place AFTER I drove away annoyed and without staying for the wash.
COMPLETELY harassed me… I just wanted a car wash and my plan was this place would become my new weekly place… just moved here. I will NEVER go back.
The ‘are you sure’ over and over wasnt like normal annoying car washes… this place was rude.

Wish I would have read the reviews BEFORE wasting my time. Yes, the up selling went way beyond the norm, becoming somewhat hostile. I thought I had to be the only one that had ever experienced treatment like I did. After politely decline the «package deal» about 15 to 20 times I had to ask, then demand… twice…that the guy put my floor mat back in my car and shut the door because I was leaving… without a car wash. Like another reviewer stated, I was sent off with a rude comment. Could. Not. Believe. This. Place. I figured the obnoxious guy must be the owner because otherwise he would be fired. The exchange lasted about 5 minutes.

Have been to this place a few times and thought they did an ok job. (only one in Fountain Hills). Today when my car was done I walked around to give it an extra wipe with my cloth to get my mirrors. I noticed some scratches on my hood where the guy that drove it in was scrubbing and scratching in that area. I didn’t think to walk out of the lobby and see what he was using since this is his job. I spoke to the manager «George» (guy with the ponytail) and he said that they couldn’t have done that. I told him I saw the guy scratching in that area. He said we only use soft sponges that don’t damage vehicles. I told him then he used something to take off whatever was there and he claimed he didn’t. I proceeded to tell him lets ask the guy that did it and he said it would be a waste of time since they didn’t do it. I called the District Manager today and am waiting for a call back. Also, at no point did he even offer an alternative solution such as buffing it out. I WILL NEVER USE THIS PLACE AGAIN!!!

Wow! I started using this car wash about 5 years ago, when we moved here. I have seen a severe decrease in quality and service. Unfortunately we have completely stopped using them and have resolved to either doing it ourselves or going to Scottsdale to have them washed. Shame that they are the only show in town. I really believe that is why they get away with it. I make it a point to be overly polite, even to the «pressure sale» and window repair. Please… just wash the car. Sorry for the rant but… no more Francis and Son’s for us :(

This is just like the rest of this franchise, all they want to do is up sell you, and bully you in the process. I will never go back to one of these franchises ever again.

The actual car wash here is fine, I’ve been here several times and the car does look better coming out than going in. However, I seriously avoid this place because they keep harassing you excessively to up-​sell and buy one of their detailing packages. And they won’t just ask and accept your «no thanks» answer, they keep it up. I usually don’t have the stomach to deal with this so I just take the car somewhere else.

Horrible Experience Horrible Experience
Poorly Managed and has been this way for quiet some time
Its been a year since I last visited and it continues to get worse
They are extremely overpriced for the service and product they provide. Today there was no soap spaying the cars just water. No organization and poor customer service
I will never go back to this carwash
Gave them a second chance and they failed big time

Been here numerous times will not come back because of my greeter Daniel soooo rude! Just wanted the VIP wash and I understand they have to try to up sell but after telling him no 5 times he made a rude remark and walk away! Uncalled for!!! I will be going to Danny’s or elsewhere from now on!

The up-​selling is obnoxious. I’m there for a car wash, not a windshield, not a spot cleaning of a seat for $ 20. Not a detail job that can be paid now and done years from now. I feel like I’m in Morocco, people trying to sell me stuff.

Hmmm, I’m not sure why this car wash has such poor ratings. Maybe they’re aware and have made changes? Idk. All I know is they did a bomb ass job on my car the other day. I mean, my car looked like it went to hell and back… and I probably had close to a million bugs splattered on the front end. I pulled up and opted for the most expensive wash, which is something like $ 24.99. Not bad if you ask me. Anyway… I let the guy talk me into waxing the car… it really needed it and I don’t think I waxed it in like a year. So…$ 50 out the door, which I didn’t think was bad.
When I got into my car I could not find anything they missed. My car was immaculate inside and out.
If you ask me… I say give this place a shot. Check online before you go to see if there are coupons. Also, budget your time… allow at least 30 min. You can’t have the best of both worlds expecting a bang up job in little time.

Drove my car in from Florida and it is a MESS. I think we killed every single bug between Florida and Scottsdale. (you’re wecome)
Anywho, I walked in to check out all of their services and they have all sorts of price ranges from simple to extraordinary. My husband is my car-​cleaning snob, so I stuck with the basics and let him go back to get a demo of their services.
Yes, you read correctly — a demonstration.
I pulled up to the line and chose their $ 27.xx service, which is everything including vacuum and tires and air freshener (asked them to hold off on the air freshener, because I usually can’t stand the stuff — I have to stick to my Scentsy smells). He promised me that they’d get off the bugs at whatever price point, but I picked the highest one because they deserved the money… it was that bad.
The car came out fabulous — I’d forgotten it was white. Didn’t see any bug remains on the front end and the vacuum job was pretty good (I still see the Bugle between the center console and passenger seat, but that bugger is really stuck in there).
With the $ 27.xx car wash (sorry I forgot their name for it) I can get another wash within 7 days (not the same services, but at least it will keep the car white for a little longer).
I’ll be back, for sure. It’s convenient and quick and good service!

I don’t think it is fair that I pay $ 20 for a car wash and the outside of my car is still dirty. It’s like they just ran the car thru the machine and let it air dry. I am never going back to this place again. What a waste of time and money.

OMG!
The cashier doesn’t even said hi to you!
Doesn’t she realized that we are the ones who paid her paycheck? From now on I think is worth to drive to Scottsdale to a different car wash then headaches here in f hills in this place!