Fountain Hills Air Conditioning & Heating

The office staff is always friendly and technicians that I have been able to deal with have been really kind. Anytime I have questions on pricing, problems or diagnosis they are happy to help. Some of these negative reviews just seem ridiculous!

My mind is clear. I only want the technician Bill Smart to service my home. He was very thorough in doing his check up of my system, and gave me clear concise instructions that made great sense! Perfect example of customer service.

Despite repeated requests to have this company stop calling to sell me services, I continue to get calls. The techs seem fine, but the company managers are relentless. Recently their customer service manager Steve called and actually argued with me when I asked (again) to be spared their harassment.

I called to have our home serviced after receiving a postcard in the mail. The man came and was very nice but tried to upsell me the entire time. Then, I asked if he was cleaning the coils or just inspecting and the cleaning was an additional $ 600! I took a day off work for nothing.

I called with issue after being jacked around with home warranty and seriously this company came out to my house in 15 minutes and told me nothing was wrong with my a/​c but faulty thermostat and actually fixed some faulty wiring that could have been a fire. He installed a new thermostat quickly and I had cold air blowing in no time! I just came home from hospital and was desperate! These folks are awesome and honest! My ac units are old as we just bought house last year and still working and I am quite sure they could have said replace this or that and we would have never known any different but they didn’t! Thank you for great honesty and quality service! Btw, When I called other company to cancel home warranty guy, he asked what they did and how much did they charge and actually said we got really great deal. Thank you again! Both my husband and I are in home lending and will spread the word! :-). Tech Brian L !!! Thank u!

DO NOT USE THIS FIRM! They have a «F» rating from the Better Business Bureau with 17 complaints. They are no longer members of the BBB. The firm had a good reputation until the management changed in 2006. The new owners employ high pressure, deceitful business practices and if anything goes wrong, they try to deny any responsibility. We had a AC system installed this April and it leaked twice causing a great deal of damage. The quality of the crews varies from sheer incompetence to good. The owners claimed that it was not their fault that the drainage lines leaked — even though their people installed them. We had two of their own people out twice to fix the leaks and they admitted that the original installers were at fault. When we threaten to take them to court, one of the owners said they would pay for the water damage, but never sent the check. That was over a month ago. The case is now awaiting a hearing in court.

RUN AWAY. Worst customer service imaginable! I have been rescheduled so many times they tried to give me free service! They didn’t even make it to my house for THAT appointment. Don’t understand how these guys can still be in business! Please save yourself the aggravation and find someone else. Unless you enjoy taking days off of work to have no one show up!

Competent tech, got the unit running, good response, very expensive. Charges $ 80 per pound for R-​22 freon when the current contractor purchase price is $ 11 per pound. If gas stations charged the same mark up, gas would be $ 24 per gallon. Suggest getting other quotes Fountain Hills.