Eyes On Fountain Hills

WONDERFUL!!! first visit was more than pleasent for me. I recieved my glasses in a timely matter and to be fair i am one picky person. Not sure of the womens title i believe Dr. Assistant she had patience understanding but most knew what she was talking about and assisted me with the right pair of glasses that best suited me. No upsale knew what I needed and knew what I could afford. Now my particular lenses where not cheap however I did not want to sacrifice quality on my eyes. My eye exam was very thorough and informative. All in all I found a new eye Dr. Eyes on fountain hills.

Don’t Do It! Stay away from this place! Seriously I had to get my insurance company involved with my dispute to help me recover the cost of my exam, lenses and frames that I ordered and never received. I called the office 2.5 weeks after my exam and order date, after they took ALL my money for the glasses upfront. Linda is a major «B…», don’t cross her or you’ll quickly see that nice front she puts on disappear. My insurance company called them with a reasonable resolution for them to simply put the frames I ordered back into their inventory, after popping out the lenses I needed. So basically they would not be out any money. Linda and Dr. Hardin REFUSED to do this, like they were in some power struggle over the dispute and wouldn’t let it go. So my insurance company, VSP, comped me my entire order, even gave me a new eye exam! Even they didn’t want to send me back into their office!
I’m so proud of VSP and can’t thank them enough. They realized how unprofessional Linda was since she was completely unwilling to agree to simply put the frames I picked back into their inventory, no skin off their back at all. Oh no, they absolutely do NOT care about you or your return business. My husband needed new glasses too but after my experience he went over to ²⁰⁄₂₀ Eye Center in Fountain Hills, where we live, and ordered 3 THREE new pairs of eyewear. How do you like Linda?!! Think of all that money you could have screwed us out of.
Linda even refused to give me my exam results when I asked for them. She said oh no you don’t get those until after you pick your glasses up. I’m like, why not? It’s my information. Oh no, not gonna happen on Linda’s watch because she said so. My insurance rep was so great to comp me my entire experience at Eyes on the Avenue. He realized that Linda was completely unreasonable. He told me that he asked that when they receive my glasses to donate them to a good cause. Oh I just bet Linda and Dr. Hardin have soooooo much integrity that they will promptly donate them. NOT… I bet if I go in there they’ll have my frames on the shelf again for resale. These two women deserve each other, what a bunch of life long loser’s. What goes around comes around girls. I doubt they can remain in business when they treat their customers and the very insurance companies they contract with with such disregard.
STAY AWAY FROM THIS PLACE!

My eye exam with Eyes on Fountain Hills was one of the worst and most uncomfortable things I have EVER experienced. Dr. Nancy Hardin is most definitely the most unprofessional person I have ever met. I should have walked out in the middle of my eye exam and now regret not doing so.
After Dr. Hardin saw who I listed as my emergency contact she decided to elaborate on the things she knew about this persons past which led her right into gossiping not only about this person but also about the personal lives of local business owners (their past and their present), which might I add she stated they are also patients of hers. After repeating myself multiple times that I didn’t care to discuss the above mentioned, she continued to make jabs, some directed personally towards me and continued to bring up a subject that personally offended me. I will also add that she is very passionate about her political views which should always be keep to yourself. Like I said I regret not walking out.
If you go to her practice’s website
the photo you see on her website isn’t the actual photo of her office. After walking into the Eyes on Fountain Hills I was very disappointed as it’s unorganized, dirty and I was disgusted as it smelled very musty.
The one nice thing I have to say about Eyes on Fountain Hills is the front desk receptionist, Linda, was very nice and pleasant — other than that Dr. Nancy Hardin is extremely unprofessional and shouldn’t be practicing optometry if she is going to treat her patients in the manner that she does. She belittles her patients, talks poorly about her patients to her other patients and is very offensive. I was extremely upset after leaving Eyes on Fountain Hills and will never return.
I highly recommend taking your business elsewhere.