Doggie Style

When I had first moved to the valley from the Midwest in late 2007 I tried this place as one of my first experiences in town. The owner was extremely rude and unfriendly when I walked in, similar to what prior reviewer Yaya Z. described. It got even worse when my dog started shaking because she was a bit nervous, the owner told me to «go on and leave» because she said my dog would calm down once I left. I think she knew she’d been rude because she offered me a discount on that day’s service. The haircut itself was fine but the whole experience was very negative and I left feeling concerned that Fountain Hills was going to be full of rude people with attitudes. I never went back. I later found «Talk to the Paw» down the road and Lori and Dale, the owners, have been wonderful and kind to my dogs and to me. The owner may just have been having an off day but it pays to be mindful of attitude toward customers, especially someone you are just meeting, those kinds of things stick with people as evidenced by the fact that I remember it 8 years later.

Really, really helpful. We have two golden doodles. I didn’t realize that when they go from puppies to adults their coats suddenly mats big time when the adult coat comes in. My first experience trying to get them groomed was with one of the chains and they scared the puppies so I didn’t take them in right when their coats started getting bad. Finally I had to do something!
I explained everything to the owner and she told me they could help. They ended up having to remove their coats like they were sheep. Because of their prior bad experience at the chain, the puppies (at this point over a year and big) were terrified. They were shaking like leaves. The owner was more than happy to let us stay with the puppies and actually hold them while their fur was being cut off. Poor things ended up looking like very big grey hounds. Not quite the look you expect for a doodle :)
Both groomers were really helpful and amazingly nice. They even offered to give me and my kids grooming tips to make sure we don’t have anymore big problems in the future. One of my son’s (12) was there with me holding one of the puppies while he was buzzed and he came out of the ordeal still willing to go back! That was an unexpected bonus.
The pups coats are coming back in beautifully and they are going back to be bathed and get a trim. Whew, what a relief to find people so good with dogs.

My regular groomer was booked full so I took my dog here. I was coded $ 45 and charged $ 50. The cut was rough that I had to trim off uneven part to make it look a little better. What bothered me the most is the attitute of the lady who checked in my dog. I saw her smilling at other people, but to me it was cold and unwelcome feeling. I will not go back for sure.

Love this place! My mom has taken her pets here for a long time and I take mine here too! They are patient and caring! The fact that they can trim my Beagles nails and she has no problems with them whatsoever shows how awesome they are! Good prices too!