CopperWynd Resort and Club

Very impressed! The renovations are absolutely gorgeous. Very nice staff. We sat at the bar and enjoyed happy hour. The live entertainment was also great! New favorite spot in fountain hills!

We had been out to the hotel a few times in the past but we found it to be terribly dated and due for a remodel. We went and tried the new Flourish restaurant and were blown away by the changes to the hotel. AMAZING! There is nothing like it for sure in Fountain Hills and rivals some of the best hotels in Scottsdale. They were very proud of the changes and showed us around before dinner. New Spa, New Gym, new lobby and restaurant. Very modern and clean. This is the type of place I envision for a staycation for those that live in AZ.
Go check it out I will be curious to see how things go now that they have an amazing resort.

awesome new make over flourish restaurant is divine!

The restaurant was just remodeled and is now called Flourish. It has great formal romantic dining with an awesome view of Fountain Hills (including the fountain) and Mesa. Everything we tried was VERY good and a little unusual! It’s tucked away on the top of the hill between Fountain Hills and Scottsdale.

We visited Copperwynd in June of 2015 for our anniversary. We are locals, so we had infinite choices of where to stay, and no necessity to stay anywhere. I scoured sites for days, trying to find an accommodation appropriate for two adult guests who didn’t want to be overrun with screaming children, as happens at most of the resorts in town.
I called Copperwynd in advance to ask if the hotel was appropriate for a quiet, relaxing, romantic stay, or if it was more suited for children. The woman I spoke to on the phone assured me that even if families with children chose to stay at their resort, loud raucous behavior would not be tolerated because their entire property exists to be a retreat sort of environment, and if such behavior did exhibit, the guests would be asked by staff to tone down their behavior.
It sounded perfect and we booked. My husband called and requested a fruit and cheese plate in the room to set the romantic tone.
When we arrived, we were pleased that we’d been given an end room where it was nice and quiet.
There was no fruit and cheese plate, which disappointed my husband, who was really trying to be romantic.
We left for dinner and returned to the property to swim. We weren’t in the pool 10 minutes (a few of which were taken up by fetching an umbrella out of it when a staff member requested us to because he didn’t want to do it himself) when loud, mouthy children started mouthing off to us, with no censor from their parents. We told them to knock it off and we moved to the other end of the pool. The kids then began the usual splashing, screaming, back flipping, and rough housing that you can usually expect from kids in pools. We weren’t able to relax so we left the area and found the other pool, but not before speaking to a staff member about the kids’ behavior. We said that we were under the impression that this was not acceptable at this resort and she said, «It’s not» but did nothing to address the situation.
The lap pool was below the event venue. There’s nothing special or scenic about it but we tried to enjoy the water. There was a wedding overhead and their choice of music was not only loud, it was raunchy, vulgar, and explicit in language and content about sex and drug use. I couldn’t believe that they were allowed to blast such inappropriate music, so loudly.
We looked for the jacuzzi, which turned out to be broken. We returned to our room and I attempted to draw a bath, and the stopper was broken. The Umbrella staff member brought a new one to our room, and just said «Sorry about the pool. The lap pool was better for you anyway.» Sorry, it wasn’t. We came to enjoy a resort pool with lovely surroundings, not a gym pool.
The room was clean and comfortable. We had no problems with bugs, which we were concerned about given previous reviews.
The next morning, we dined in Alchemy. The breakfast was quite good.
We decided to take a walk around the grounds, which were littered with trash from the wedding the night before. It was mid-​morning and there would have been plenty of time to tend to the grounds that morning, understanding that it was late and dark the night before. There was trash everywhere – not at all peaceful or tranquil or picturesque.
We had previously requested late checkout, which we received. Thank you!
At checkout, desk clerk asked us how we liked our stay and we relayed to her all of these concerns. She gave us a half-​hearted apology and a comment that «it’s not usually like this» and reaffirmed that our expectations of what the experience should have been like were correct. The manager gave us the same half-​hearted apology and then sent us on our way.
I expressed to her that if I wanted that kind of hotel experience, we could have stayed somewhere closer in town, for less money, with more amenities. We were not able to enjoy the grounds, the pool, or the jacuzzi. She offered nothing in the way of an apology or solution. At the very least, she could have waived the resort fee, considering it paid for amenities we were not able to use.
This property is quite pretty, in a beautiful setting, with nice and comfortable rooms. But they need to control their environment better if they’re going to market themselves as a quiet retreat resort. Develop a list of approved DJs for the wedding venue, insist guests behave respectably, and enforce standards of conduct, if that’s the image you’re marketing. If you don’t want to be that kind of hotel, that’s fine, but then don’t claim that you are.
Updated: I posted this same review on Trip Advisor. The manager posted that the resort would be in touch. They never reached out to us.

I attended a wedding at Copperwynd today. Everything ran smoothly and the food was delicious. Brunch was served including pastries, bacon and sausage, breakfast potatoes, made to order omelets and prime rib. The service was great. The decorations were beautiful and you can’t beat the view! The ceremony and reception areas overlook beautiful Fountain Hills. We even saw the famous fountain go off!
The only thing I would change was that the ceremony and reception were outside and it was very hot. Only a few of the tables had shade umbrellas so after about 30 minutes in the sun we had to stand under a tree so we didn’t melt. The dance floor was also not shaded which made dancing uncomfortable. However, the indoor lounge was available to guests who were getting too hot. Overall, great venue for a wedding, especially if you’re getting married in the evening or a cooler part of the year.

I wish I could give zero stars! I will try to keep this as objective as possible. In September 14, my girlfriend and I stayed at the CopperWynd Resort for two nights in the middle of the week. When we arrived we were very pleased with the views of the mountains and how clean everything was. We figured that since the resort was empty that it would be a great stay. We were cheerfully greeted by the front desk and provided our room keys. After making our way to the room we inspected everything and were very dissatisfied with the bed. We called the front desk and requested a modern bed, with a chuckle she said nothing was available and they were aware the beds were outdated and she apologized. The next day we went to the spa and they weren’t the cleanest locker rooms for a spa but were large facilities. I enjoyed my massage but my girlfriend came out of hers with bruises! The pool was nice, but too cold that week so not too much to speak on that. Finally 9:00am on the morning of our check out (which was supposed to be at noon) a staff member entered our room without knocking. You could imagine my surprise as my girlfriend was changing in the bathroom when the front door opened. The man looked in and then closed the door, a slight moment passed and he opened the door again! A few minutes later a different housekeeper knocked on the door and apologized. Now we wanted the manager to be aware that this happened. What was most upsetting was that the manager tried to rationalize this by stating that most of the guests leave early to catch flights. This has nothing to do with a resort employee walking into the only booked room in the resort! So in a matter of minutes they had managed to reverse all of the relaxation we experienced during our stay. The manager comped the room and offered a free stay at a later date, which we declined. I wished I would have read the reviews when I booked the room and saw these things prior to wasting a short and infrequent vacation here. I would not recommend this resort to anyone.

Attended a wedding here — absolutely beautiful, the staff was professional and attentive and the food was fantastic (the risotto was excellent!). Perfect place to tie the knot.

Copperwynd has exceptional service and is a beautiful resort.
Copperwynd is one of a kind and I highly recommend it to anyone looking for a relaxing time away.
The food is delicious too!

I have been fortunately coming here for years. «Quite Blessed indeed»…beautiful pristine property and wonderful amenities, they have a plethora of services to enjoy, what can I say it is a 5 star resort … With that said go and enjoy a drink and an amazing View!!!

I recently hosted my wedding reception at the CopperWynd. I will write a separate review for the food from Alchemy (which was great). I worked with Lynn Leas and she was very accommodating in the planning process. We were able to negotiate a great rate for a summer wedding, when the CopperWynd is usually not very busy. Having the reception indoors, instead of on their event lawn, was still a stunning experience. I grew up here, but moved away, and so this was a semi-​destination wedding. Planning from afar worked really well with Lynn who was available via email and over the phone. My only complaint is that it was difficult to get a list of guests staying at the CopperWynd. I got one when I went in person, but for some reason it never came through over email. Lynn was very flexible when we were sorting out seating arrangements and accommodating the handmade elements of the wedding reception. There was a small misunderstanding about wine service during dinner, but the staff quickly addressed it. Their response more than made up for the initial confusion.
All my guests mentioned how great the hotel was and how helpful the staff was. They handed out welcome bags to all the guests staying at the hotel and were very accommodating and helpful at all times. People saw javelinas and bull frogs, making the long drive out to the site worth it. Some guests even extended their stay in Phoenix to be able to stay at the hotel longer! They had the Barista bar open during the wedding, but it was closed during the week because it was summer. The view is simply stunning and really shows off the Sonoran desert to great advantage. I would have my wedding reception here again in a heartbeat.

I received the gift of massage and facial in May 2013. I have had numerous treatments at various locations around the country. The hot stone massage was a-​m-​a-​z-​i-​n-​g! The facial left my skin glowing and soft. What a way to spend the day! Next time I’m planning on lunch and some pool time. I’m not sure where else other reviews have been but the CopperWynd Spa was most certainly elegant. The services and staff are friendly, professional and really good at what they do. Do go and treat yourself right!

Owning my own business can sometimes cause me to be a businesses’ worst critic because I usually can find more than one area that needs improvement. But its always corrective criticism because I want them to succeed. From the first time I came in contact with the personnel of Copperwynd to the when I handed them my room keys to check out was nothing short of realizing this is a place that knows how to deliver ‘world class customer service” .
I had never traveled to Arizona before but I had done enough research to know what I wanted to see and do. What I found to be the case for many resorts were the relentless ‘Fees”. The resort fees of $ 25 – 30 day. Parking fees ($ 20 – 30 day) self parking my car for $ 20 is hard for anyone to tell me the advantages. There are none except less scratches on my car.
My daughter was looking at Trip Advisor” reviews and came across this one. I went on probably 50 websites and something about Copperwynd Resort kept me coming back. Maybe it was the fact that it was a small boutique resort with the amenities of a large spa without the «fees» or all the positive reviews.
I had called prior to making a reservation to inquire the proximity to the different points of interest such as golf, Grand Canyon, Sedona. We were on a very tight time budget and wanted to get the most of our trip and needed a honest opinion on whether or not the resort would fit our vacation needs, My daughter called and I called and each time we got Jamie, He was informative and told me what others have done while on vacation while staying at our resort. At no time did he ever make us feel like we were asking stupid questions.
I noticed they had a great AAA deal for $ 109/​night. No resort or parking fees!!. I went ahead and booked based on reviews, price and great golf courses, nearby towns and amenities galore at the resort. When I received my room confirmation, I noticed the total was much higher. I sent a email and asked what the resort tax and state fees were. The clerk quickly responded and noticed that during my stay, the daily rate did go up one of the days but it was no problem and they automatically made the adjustment to give me the $ 109/​nightly for all nights. No questions asked. I thought that was wonderful for them to extend it. They could have easily waited to see if I would ask for the lower rate. So that right there started my experience on a positive note.
Then a few days before the trip, I received a «we are excited that you chose our resort and are looking forward to you staying with us» email. send us your itinerary and let us know if they can help plan any of our spa, dinner or outside activities. Ok another great experience. No resort has ever done that to me.
Our plane and rental car took longer than expected but the desk was already aware we would be a late arrival. No problem at all. Jamie was there to greet us at midnight. This resort is in a upscale residential area. The grounds are kept immaculate. The lighting is just right to catch the southwestern look. Jamie Gave us a folder with all the resort info, showed us where everything is and when open and sent us on our way because he knew we were exhausted. But extended their assistance if we needed it. Check in was fast and easy.
Our room was nicely appointed with plenty of luxury towels, robes and toiletries, coffee. So nice to have bottles of water in the room and not get a bill for it New ones were replenished after each room cleaning. They did an exceptional job of keeping up with our mess. The views from the room are awesome. Didn’t sleep in so we could catch the sunset every morning. The fireplace is also a nice plus. Even though SUMMER we left the door open and put it on a few hours. Our room was 212. I don’t think I heard one peep from any of our neighbors. This is a very romantic getaway boutique resort. We strolled around to see all the amenities (great size fitness center, two pools with great views and a private hot tub, tennis courts) We did not get a chance to use any because of outside planned activities. Had wished the pool area was at least open a later in the evening just to sit around and relax. I think on the weekend it was closed at around 7 or 8. They have a Barista to serve muffins, coffee, parfaits. We went on Friday morning right at 7 hoping to get breakfast before we left, but they weren’t even set up yet, so had to resort to McDonalds. Maybe in season they are ready to serve.
Check out was a breeze and Jim was so pleasant and interested about our stay. He just didn’t take our keys and thank us. He genuinely cared that we were happy and shared with us about what brought him to Arizona. We will be back. Don’t listen to the reviews from people that «no one can please»!

We hosted our wedding at the CopperWynd for 60 guests and it was amazing. During the entire planning process the staff (specifically Lynn) was amazing. She made wonderful suggestions to make the weekend a success. The vendors I used for flowers and music found working with the CopperWynd very easy and thought they were highly professional. The serving staff was wonderful and ensured that all our guests had what they needed. Many of our guests stayed the weekend and found the resort a wonderful destination with a great food, attentive staff and outstanding food. A wonderful location for a wedding or just dinner.

I purchased a Travelzoo coupon for a massage here. I didn’t really get to explore the grounds that much, but I have to say that my massage was great. The front desk was pretty slow when I got there, but this could easily happen. The spa seems a bit small, and nothing over the top fancy; but clean and very well kept.

Intended to spend a day at their «world class» spa. The services themselves were excellent — mani/​pedi ladies were lovely. However, the desk staff was somewhat rude and VERY hoity-​toity, yet the spa facilities themselves were small and claustrophobic. This spa bills itself as upscale, full-​service, etc., but it’s really just a few rooms with a big bathroom. Also, the use of the «exclusive» (regular) gym was an extra $ 15, even though it was advertised as included with the spa treatments. We were planning on making a day of this, but left as soon as the treatments were done. Not worth the money — go to one of the nicer Phoenix or Scottsdale resort spas instead.

I am updating this review based on an interaction with Copperwynd management submitted in response to my review (the same review posted on Unilocal) on
. The entirety of the management response can be found here:
I found the management’s response entirely lacking in professionalism. At no point was any responsibility taken for the continuous problems we experienced. I also am completely shocked and insulted by the following management statement:
«I would have to disagree with you on, and say how inappropriate your demeanor and attitude was to the staff during your stay. My front office team takes great pride in the level of service they provide to each and every guest they have the pleasure of interacting with. I am confident in the front office team and the options that were provided to help overcome the „obstacles“ you had experienced.»
If you felt I was so inappropriate with your staff, why didn’t you intervene? Why didn’t YOU take the reins and come speak with us, your guests, after I requested to speak with you twice? The fact is, management was never on hand to see what happened or to speak with us, even though I know for a FACT they were informed of the issues via phone when we checked in. We were not abusive to the staff, we were dissatisfied and attempted to discuss the problems multiple times. Any claim to the contrary is a sad attempt to cover-​up a serious lack of leadership. We had a lovely time at the Alchemy restaurant and applauded their staff in reviews for excellent customer service, so it’s not like we set out to have an awful time at this resort. The fact is, the experience WAS AWFUL, and was made more so by the unwillingness of management to accept the criticism offered. It’s very telling, honestly, and I will continue to dissuade anyone I know from staying at Copperwynd.

This is a review for the Spa. After having been a Gold Member for 8 months and receiving top notch spa treatments (massage) from one excellent masseuse who is no longer employed there, I had two not so good experiences. The last massage left me with a bruise (I am 46 yrs old and in good physical shape) and when I spoke with the manager the response was much less than satisfactory. I elected to discontinue my membership and was told that no refund would be issued for unused treatments that I had already payed for. This is astonishing given the circumstances! I have a bruise and am unhappy with the service and their response was to hang up on me! No apology and no refund… Bad decision. I thought I was going there to feel better…
I will not return to Copperwynd Spa, resort of Restaurant and will not recommend this place to anyone in the future.

Nice hidden gem located in Fountain Valley. Wonderful views. Stay onsite and enjoy the spacious, secluded, and private recreational and spa areas. It is a bit far for shopping, but isn’t that what a getaway is for?!

My family and I have been to this property for brunches 3 times now. The first two times we went, it was incredible, and definitely one of our favorites in town.
The view is the best. I enjoy Sanctuary’s view all day 5 days a week, and as awesome as it is, I think Copperwynd/​Alchemy Restaurant might have a better one. It is a small, trendy, dining room with floor to ceiling windows that can be rolled up to make the entire dining room open to the elements. It is located off the lobby, but has a very cozy entry way which seperates it just enough to make you feel as though you aren’t in a resort.
Our first visit back in 2006 was a champagne brunch that featured one of the best seafood selections we had seen at a brunch. Coming from my family, that’s saying a lot, as they do brunches all the damn time. The food was incredible that day with perfect service. The second visit was much the same.
This time though…
One salad looked as though they opened a bag of Redi-​Mix and dumped it in a bowl. The quality of their seafood display is now down to shrimp cocktail, smoked oysters/​salmon, and crab legs. The actual fish quality is decent, and just decent.
Service on this visit was really hit and miss as well. The executive chef came out and talked to every table, and the bussers were spot on with drink service and clearing plates/​folding napkins when you went for another food run. On the flip side of that, our waitress had us waiting for new silverware, and bringing my mom the wrong type of hot tea twice. Also, the kid behind the prime rib carving station needs to be taught customer service. He literally stared at me from when I was 10′ from the station up until I got there. I waited for him to greet me and it never happened so finally I started putting horseradish on my plate hoping he would get the point and he started carving meat. Not a big deal, but it was just a lot of little stuff that piled up. Perhaps the biggest thing is they have done away with the champagne, and didn’t lower the price of the buffet.
I’m fine with the service, food, and having to pay for my champagne if you don’t charge me $ 54 per person for the buffet. Wrigley Mansion has their buffet priced at $ 62 with a MUCH more elaborate selection, live music, champagne, and a staff that is as close to perfect as it gets. Sorry Copperwynd, but if you guys are trying to scale back, you’re doing it in the wrong place… quality is not a place to skimp!