ServiceMaster Restore Water Damage-Mold-Fire

On December 28, 2012, my husband and I bought the home that was to be the fulfillment of our lifelong dream. On June 1, 2013, that home flooded from the top down, as a result of a ruptured toilet supply pipe. We called our insurance company and they told us to call ServiceMaster Professional Cleaning of Chambersburg to do the dry-​out. We did, and, not knowing any better, we also hired them to do the renovation/​repair work (to the tune of our $ 24 000 insurance settlement!), based on the prompt and professional response of their dry-​out team, and on the fact that they said they could begin working on the house right away, and would probably be done by September. Since it was mid-​summer and all the other contractors in our area were pretty well booked up, that sounded pretty good, and so we went ahead and hired them to do the job. Five months later, we fired them. Our home was still not finished — nearly every phase of the repair had been bungled: the recently installed drywall needed to be cut open to repair wiring damaged by ServiceMaster «professionals» while reinstalling the electrical receptacles, and to insert a beam in the kitchen that the drywallers «forgot» needed to be installed;our curtains and cabinets, which were undamaged by the water, were badly damaged by ServiceMaster personnel, and our kitchen was still a tent in the backyard and a BBQ grill. Servicemaster used up over $ 16 000 of our $ 24 000 insurance settlement and we have to come up with money to pay a different contractor to repair the things that ServiceMaster Professional Cleaning messed up, such as levelling out the drywall around the windows and doors so that the woodwork can be installed; $ 390 to an electrician to reinstall the outlets that ServiceMaster’s team of «professionals» loused up by cutting the openings in the drywall too large, and still more to patch the holes in the drywall left from ServiceMaster Professional Cleaning’s botched job; $ 172 to the furnace repairman to replace an electrical connection between the furnace and the thermostat, shorted out when ServiceMaster’s demolition team tore the thermostat out of the wall along with the panelling it sat on, without turning off the power supply to the thermostat; money to a carpenter to actually install the support beam that ServiceMaster said they had installed, but didn’t, curtains to replace the ones that ServiceMaster ruined by leaving lying on the floor and by wiping their hands on them… the list goes on and on. Perhaps the biggest insult of all is the fact that we actually paid $ 637 of our insurance settlement money for a portajohn for the ServiceMaster employees, who used it for all of five weeks, even though it sat here ON OUR DIME for six months, and all the while, we thought that SERVICEMASTER was paying for it!!!

I 100% agree with the review I saw below saying «don’t trust this company». Any good review here must be written by friends of the company. First of all, they did not show up for hours after we called them panicked about our flooding situation and they kept saying they were on their way. When two guys finally showed up, they didn’t have any equipment at all, and one guy stood and watched us clean up the mess ourselves while his partner left to go get the fans. He just watched from the sidelines as we were madly mopping up the water and kept telling us the only solution would be to tear open all our walls to avoid mold. This is part of their scam and attempt to make more money — so BEWARE! When the other guy finally did show up an hour after that, he didn’t bring vacuums to vacuum up the water or anything but a few fans. They again recommended tearing open our walls. We kept saying shouldn’t we try to do everything we can to quickly vacuum and dry up the room so mold doesn’t happen and we don’t have to tear open the walls? A few days later we separately got a second opinion and there was no moisture in the walls so there was no need to tear open the walls. After ServiceMaster’s only contribution was bringing a few fans hours after we called them originally, they charged us thousands of dollars. When we called asking for a reason for the expense they said they charge for driving time and time to fill out their paperwork. We didn’t even use an insurance company, so I’m not sure what the paperwork was besides their bill. We ended up paying it because we were so sick of dealing with these thieves… this company is comprised of total crooks and you will be so sorry if you hire them!!!

My experience with SERVICEMASTER of Foster City has been great. JD is a professional and very knowledgeable technician.
I would recommend this company to friends and family.

I can say a world of good reasons to use ServiceMaster of Foster City. They are polite, curtious & geanualy care for you. I was provided with great customer service, Erick their Quality Asuurance Specialist was there every step of the way to guide & answer all of my concerns. Their team is fast & effective, they had my house dried in 4days & back to normal. I highly recomend them & would gladlly do buissness with them again.

As a vendor who has worked closely with ServiceMaster on several claims I have only experienced a high level of professionalism and quality of work provided. In our business communication between carrier, homeowner and contractor is paramount and, on jobs I have been involved with, theirs has been seamless. I would not hesitate to recommend ServiceMaster to a friend or family member.

Do not trust this company. They will lie and cheat to collect the money from your insurance company and leave you with a problem much larger and harder to fix than you originally had.

This has been our first experience with Service Master and will certainly be our last. We have found the management to be dishonest and impossible to communicate with. There are plenty of other options available for this type of service, not worth the hassle.