AC Square

For the second time in less than a year, I have had a horrible experience with AC Square. Last year, I wrote to them directly and also to Comcast complaining about incompetent service which was only fixed when a supervisor was sent out about two weeks after the botched job. I didn’t get a response from either worthless organization.
About two weeks ago I called Comcast and told them that fiber optic cable had just been installed on our street and that AT&T was aggressively promoting their U-​verse system. Comcast gave the usual drivel about not wanting to lose a long-​time good customer, etc., etc and agreed to knock off $ 40 from my $ 300 bill. I asked them why they only offered their new X boxes to new customers instead of to long-​term loyal customers and why did I have to put my name on a waiting list to receive new boxes. After my complaint about their high charges, they agreed to give me 4 new boxes and made an appointment for today between 12 and 2. No one showed up but at around 1:30 I had a call from AC Square informing me that the technician would be a little late but would be here by 2:30. Again, no one showed up and no one called.
At 3 PM I called what I thought was Comcast but who turned out to be the same grossly incompetent contractor who screwed up things a year or so ago and who I had complained about to Comcast. I was told that the technician was going to be here by 4. I then called Comcast and told them I didn’t want AC Square anywhere near my house and canceled the appointment.
At 4 PM my doorbell rang and a technician from AC Square was here to install my boxes. I told him that I had canceled my appointment and he just turned around and left with no apologies, no nothing.
I then called Comcast and rescheduled but can’t get an appointment until April 2^nd, yet another 10 day wait for their new boxes. I told Comcast that if the subcontractor is once again going to be AC Square that they were not going to be allowed in my house.
This company reflects poorly on Comcast and since virtually every review on Unilocal is for one star, Comcast should be aware of the gross incompetence of one of their subcontractors. I’m not sure they really care all that much.

They still drive dangerously. Yesterday a speeding AC Square driver ran a four way stop in a residential neighborhood just as I was about to enter. I was able to catch up and take a picture of the truck to identify the company. Was going to report it to AC Square, but after reading these reviews, will notify Comcast as well.
Two seconds sooner into that intersection and I would have had to write this from a hospital bed (or heaven if they have wireless).

I don’t think this has ever happened but for the 1^st time in my life I wish I can give a «0» star to a business. I scheduled an installation of Comcast internet on a Friday morning with a window of 8−10AM. The installation technician (contractor from AC Square) showed up around 11:20AM. The tech took more than 2 hours trying to establish a connection inside to my house (never got it to work) and then lied in front of my face that it’s not working because the modem I bought (Motorola SB6121) is not compatible with the Comcast service and the only way I can get my internet working is to lease one from him. I ended up sending him away after wasting more than 4 hours of my life. The kicker is that he demanded «tips» from me before he left! I’ve hardly dealt with such a low life and incompetent techs ever in my life.
If you ever find yourself needing Comcast installation, make sure you demand a Comcast employee or at least one that do not work for AC Square!

I have no idea what this company does, what i know is how they drive. I emailed the company about their driver. No response. Do not drive anywhere around these vehicles. They drive like they are alone on the roads. Running red lights, causing accidents, not paying attention as they pour coffee and drive. Must be nice to not be accountable for one self.

It evens gets worse more than seven months later. This time I saw their truck rolling down my hill obviously after installing for a neighbor. My Internet is so slow now. The technician probably allowed ancient wiring to slide and my speeds have gone down from 20 Mbps to 6 Mbps. Now I get to encounter them again on Sunday when they come probably to make it worse. Will AC Square please go away?!

My only contact with AC Square Inc was not my choosing. One of their drivers was parked illegally and blocking my parking spot. I asked him to move up and he simply refused saying,“There’s no parking here”. I said, «Well I live here and there IS parking and I would like you to move». He had all the room in the world and needed only to move up a couple of feet. He then jumped out of his truck and came running up to me, both fists clenched and started screaming at me in a completely threatening manner. Do I need to say that this behavior is not only unacceptable and unprofessional but uncivilized and low life? One would have to cruise the slimy underside of a bridge to find this quality of human.