Vivint Smart Home

I had Vivinit for three years. I moved and called them to disconnect service. They got pissy about it because I wasn’t forwarding my service to my new place. Anyway they continue to take money out of my account even though I cancelled. They also signed my mom’s name to the contract because I didn’t qualify for the credit. They said she signed it but I asked them what her address is and they don’t know. Then she didn’t sign it because she can’t leave her house. I lost remote entry keychain and it costs over $ 120.00 to replace. They promised prices for additional equipment then they weren’t honored. They took two sometimes three payments out at once. Even with their sign in my yard their people still pestered me. They are shady and underhanded company. GO TO their Facebook page and read the posts. They get dogged about poor service, shoddy equipment, false alarms and everything else. You can’t believe a word they say. BE CAREFUL.

This company is the worst that I have ever dealt with for any type of service. They are horribly deceptive and are known for their bad cancellation/​billing practices. Fortunately for me I called documented my calls to them for cancellation extension. The «manager» that granted this to me did not authorize it in the system. I am so thankful that I actually emailed myself the call notes and his made up cancellation code so that it was time stamped. I later cancelled within this period but was informed 90 days later that this was never done. It has been the largest headache to get it resolved. On top of this the reason I cancelled was due to them promising me one thing initially and upon installation it changed. In addition to this they damaged my house with their equipment and will not call me back or respond to my multiple attempts. Do NOT make the same mistake I did. All you have to do is look them up on the better business bureau or google to find such similar stories.