U-Pack Moving

they were wonderful in helping me get my crate picked up and delivered. they were patient and understanding. awesome service. thank you.

1. Our TV was carefully packed in a foam cushioned UHaul TV box. The box itself showed no signs of damage. But the 52″ TV screen was shattered.
2. Various cross bracing members for the trailer bulkhead were either missing or severely damaged and unusable at the time of loading.
3. Various holes in the trailer roof allowed water to infiltrate the trailer and damage boxes and sentimental personal effects.
4. Upak contracted drivers did not follow Upak protocols that were outlined in my contract paperwork or in the online instructions. A driver just showed up at our residence without being called for pickup, and without notifying us of his scheduled arrival. This driver also broke into our gated community unannounced and without permission. He then proceeded to knock on our door, alarming us, and query us about the state of the trailer.
In summary, we had a poor experience. An experience that was far below advertisements and our expectations of the Upak defined protocols. 46 days after we submitted a claim, we were essentially offered a settlement of $ 168 for a shattered 52″ TV, water damage of personal effects and an unscheduled/​unlawful entry by their driver. We regret choosing Upak for our shipping needs and recommend avoiding Upak and their contracted drivers.

Service and delivery were wonderful and totally trouble free. Pick-​up and drop-​off where so easy! Cubes are much easier to load and unload than a truck with a ramp. Great customer service and communication from start to finish. Highly recommend moving this way!