Tim Hogan’s Carpet

Went there looking for ceramic planks that looked liked hardwood. Liked the selection they had, liked the price even more. Sam got me taken care of, and also my wife when I ended up not buying enough (even after he tried to warn me!)

This place was recommended by a contractor, who’s work ended up being as bad as the service from Tim Hogans, but I ordered carpet there because I needed it quickly and didn’t have time to shop around. Luckily we ordered top of the line carpet with 25 year warranties on everything including a 30 day money back quality assurance guarantee.
Once the carpet was installed we called to tell them that we did not think the correct padding was used because it felt like we were walking on the cement floor. After spending two weeks trying to get someone to come out and check the installation, I was told that they would not be sending anyone because no other customer had ever complained about this carpet before. I was told my only recourse was to have the carpet ripped out within the 30 day grace period and pay a second install charge to get new carpet put in.
I was finally able to get an employee from the Grapevine store to come check the pad a week later who confirmed that an inferior pad had in fact been installed. After spending 20 minutes arguing with the owner of the company who offered nothing for the time and frustration I had been put through, I finally told him to credit me the full amount of my purchase and come take the carpet out.
In the end, I went with another carpet company and Tim Hogans lost money on the sale, the installers who were paid to put it in and take it out and the carpet that was probably trashed. They also lost a good paying customer who will go out of her way to tell others to steer clear of this truly bad business.

After looking around for days I happened upon Tim Hogan’s carpet outlet and stopped to see if they had the type of floor covering I had been looking for. There were two men inside and they were talking with each other and seemed uninterested that a customer had walked in. No greeting of any kind. After several moments of me walking around and looking for the carpet I was hunting, I went to the desk area where they were seated. No other customers were in the store. Just me. I asked about what I was looking for and the guy recommended something that was not even close. I told him that it wasn’t even close and explained again what I was looking for. They looked at each other and came back at me with another off the wall suggestion combined with an attitude like I was looking for something that was stupid. I could not believe that they were both so hair trigger to get tacky with a customer. After one final attempt to get them to understand what I was looking for with yet an outright smart ass attitude from both of them, I shook my head in disgust and walked out. That’s when the guy I was speaking to actually followed me out to my car, pointing his finger at me yelling «FUCK YOU!» over and over and over again. Unbelievable! He just stood there showing what a low life he was and why I later heard stories about how Tim Hogan’s has a very bad reputation for being rude and abusive to customers. I found what I was looking for after two more stops in the mid cities area. I can’t imagine how they have stayed in business with that kind of mentality.