The Junk Guys DFW

Diana — the worst customer service I have received in a long time. Maybe she hates her job? Maybe she is just a sad little troll. I don’t know. I called and ordered a dumpster a week and half ago. Delivery time was set between 10 and 11 am. When no dumpster arrived today, I called. Diana answered the phone and I began to tell her about my problem. Before asking me who I was, any information etc– she said she would call the driver and hung up on me. I called back and asked her if she even knew who I was– that she hung up on me before she took my info. She then proceeds to tell me she only has one delivery today so she knew who I was. I asked her to confirm the address. NOT MINE. Then she tells me she has no clue who I am and has nothing on the books for me. I ask to speak to her manager and before I could even call him– he is calling my cell phone. Magically he has a order for me and he knows exactly who I am. Ricardo (the manager) tells me yes he knows the customer service is shitty, there’s nothing he can do and says maybe Diana is DRUNK. He says she is probably drunk 2 – 3 times. WTF. Her manager is telling me she is probably drunk like it’s totes no big deal. Gross. AVOID THEM. Ricardo shows up at my house and I don’t want a dumpster from this dude and his drunk office manager. HELL NO. So my husband tells him no dice, we won’t be using you. Ricardo tells him what goes around comes around. Bleh. I don’t know how he is still in business.

Do not rely on this company showing up. After getting a call last night and confirming drop off by noon today. We waited all day and not even a call back until 4pm when my mother in law was told there was nothing in the books and not only that they may not even do that area. Basically wasted our time as we came from out of town to help load the dumpster that never arrived. DO NOT TRUST THEIR WORD.

These guys are great! I would highly recommend them. They arrived in a timely manner, actually early. Everyone was polite, professional and concerned that nothing in my home be damaged during the removal of 2 mattresses.