The Cleaning Authority

I wanted to get house cleaning once a month in order to keep up better during the weekly cleans. My husband reluctantly agreed and I had Jack Reynolds come and view the house. He was (at first) very professional. I mentioned how concerned I was having people come in as we have 3 cats and a dog. I was worried about the cats getting out and he assured me that it would be in my cleaning file to look after pets. Before my first clean I made sure to talk to Jack and remind him of the pet issue. He said he would mention it to the crew personally. The first «clean A» went great and I felt my house is as spring clean. This was a coveted Friday clean and the crew seemed to do a great job. No pet issues .
Second clean, the «Clean B» was not so great. I had to cancel a clean because my husband had to stay home to study for a work exam. I cancelled for another day. Jack was very rude and terse about the cancellation even after I explained it was a last minute emergency. I rescheduled for an early morning clean on a Tuesday. This clean was not impressive at all. I felt my floors hadn’t been cleaned even after I asked for the crew to use my own chemical for pets: Natures Miralce. They didn’t wet clean my floors and you could see dirt. My door frames weren’t cleaned as promised .
I called Jack before my 3^rd clean and made sure to reiterate the pet issue and to make sure the crew actually washed the floors in my chemical. When we got home my husband had the horror of finding our cat 5 doors down outside on a very busy street. Luckily nothing happened to our baby and he was able to catch him. Needless to say he was furious. The crew left our clothes hamper broken. The clean was subpar .
I called corporate that afternoon to complain about the pet issue stating I wanted a full refund due to negligence. They stated I had to speak to the owner Jack Reynolds. I did do the next day and he was told me he had to «think about a refund». I held my ground saying he didn’t want my husband calling corporate. He got even ruder and hung up on me .
To this day I still haven’t receive my refund. Now I will never have a cleaning service again as my husband won’t trust anyone .
Bottom line: stay away from this company at all costs !

Cleaning Authority has had a year with me and it has moved from «almost right» to «terrible». Have now had three different teams and it seems they have gotten worse over time. Total disregard for property (metal vac hose end gouging wood floor, scratches on stainless steel kitchen appliances, marks on the walls where mops/​buckets/​equipment has been dragged, leaving wet towels on the wood floor). All of this and they don’t even do a decent job cleaning. I have had to re-​clean the kitchen each time to feel safe about cooking in it. Cleaning Authority, you’re fired.

After receiving several clever marketing materials (Life’s too short to clean your own house!), I called and set up an appointment with Jack Reynolds. He came by my house, but I was still stuck at work. I was mortified and extremely apologetic. He was very terse, but rescheduled.
I didn’t miss our second appointment and found him to be very pleasant in person. We walked through the house and I explained that the quote should not include the master bedroom (it was too cluttery to clean!) and the small half bath because that is where I keep the litter box. I believe I said something to the effect of ‘no one gets paid enough to have to deal with that’. I hired The Cleaning Authority to complete a thorough kitchen and master bath cleaning and basic cleaning of the rest of the house.
The two house cleaners showed up on time and immediately went upstairs. Our upstairs air conditioner was working working very poorly and it was too hot for them to work up there. I tried to tell them to skip it, but neither spoke English. It is in contract that the house must be at a reasonable temperature to clean and they should have refused since it was about 85 degrees. Instead, they both stayed in the upstairs bathroom for about an hour occasionally yelling ‘calente’.
Although I specifically asked that the half bath not be touched, it was cleaned anyway. One problem… the drainage pipe from the auto-​washing cat box was pulled out of the toilet and left on the floor. I didn’t discover it until the next morning. The bathroom floor and walls were coated in a layer of liquefied cat feces. It was horrible!
I called the phone number for TCA on my invoice immediately and told them what happened. The person told me they would have someone call me back. As promised, I received a call a couple of minutes later. The man I spoke to was very apologetic and exhibited excellent professionalism. He asked if I wanted someone to come over and I advised this was a biological mess (which they reasonably do not do). I told him I just wanted him to be aware of what happened and that it could be a training opportunity.
He told me to let him know how much the cleaning cost was. Since I cleaned it myself (yikes!), there was no cost. You can’t put a price on grossing out. When he said he would send a different crew next time, I said we should just call it even and that I would not be hiring them again. He said he understood.
Two weeks later, I received an irate phone call from Jack Reynolds complaining that two cleaning ladies were at my house and I wasn’t there to let them in. I told him I didn’t know what he was talking about and that I never booked an appointment. He said that he called and left me a message the day before saying they would be there.
1) You’re not hired unless I hire you.
2) During our initial consultation I advised that I work full-​time and appointments would have to be scheduled weeks in advance.
3) I indicated I would no longer be using this service in the future when I called about the cat poo waterfall.
4) A moot point, but I d
After I explained that I told the company two weeks prior they would not be hired again because of the poop, he didn’t believe me that I called to report the problem. He took it way too far and actually raised his voice to accuse me being a horrible person before hanging up on me. This was totally unprofessional and unacceptable.
I called the corporate office to complain and they indicated there wasn’t anything they could do as each operation was independently owned and operated.
AVOID THIS PLACE!!!