Texas Appliance

The showroom is very nice. Lots of items on display and the salesperson was knowledgable. Unfortunately that was where the service ended. My salesperson did not communicate at all and I had to keep calling to see when my appliances would be delivered and also to confirm on the delivery day. Even though I confirmed delivery with him on the delivery day, he did not tell me that one of my appliances still had not arrived. Since you have to be home for a very large window of time, that meant I would have had to be home again for the second delivery. Inconvenient and inconsiderate. I called a manager. She was nice and apologetic, but offered no explanation as to why this happened other than he didn’t follow through. He never called to apologize. I spent a substantial amount with them. To save time, they called and I picked the remaining item up in my car when it came in. I was lucky it was a cooktop and I have an suv. I called today to see about getting a washer/​dryer for our inlaws but after calling and pressing zero to redirect for almost 10 minutes, no one answers the phone. I would not recommend this business to anyone, which is sad because they have a good location and showroom, but poor customer service.