Spa Paws Pet Hotel & Grooming

My husband and I take our very spoiled, very rambunctious GSP here almost every single day. We cannot speak highly enough about this amazing facility and even more of their wonderful owner, Janice, and her superb staff. First, our sweet Knox ABSOLUTELY LOVES IT HERE, and what could be more important than that?! It is always absolutely immaculately clean with fun new products for your spoiled pooch, health conscious bakery items (which are healthy enough for people to eat, guilty!), and top-​notch dog food brands. All the pups I see come from grooming look absolutely adorable. They are flexible with their check-​ins and checkouts due to hectic schedules. They have a fun large playroom and outdoor area for those pups that need some running room. The entire team treats us like family and is genuinely happy to see Knox and us each day. If ever any extra special attention is needed, they happily offer without any hesitation. For example, our poor guy was injured and needed to be away from other pups for a week, so the staff gladly took some extra time out of their days to play individually with him. Those little extra touches really go a long way. As a small business owner, you come to value the hard work and passion you see other business owners put into their work, and Janice goes above and beyond what someone could ever expect. The happiness of her clients and their four legged family members are her number priority and she pours her heart and soul into Spa Paws. She is there all day long, and even watches her cameras when slips away for a quick bite to eat to ensure the absolute best well being of the facility at all times. I am so thankful that Fort Worth has this gem and that they treat our little Knox as a part of their family! We definitely recommend anyone wanting the best spoiling for their fur babies, to take them to Spa Paws!

Spa Paws charged my credit card without my knowledge of the amount and without my authorization to do so. I was told my credit card would be used for the deposit ONLY. My card was charged an additional $ 700.00 for the final bill which is also disputable. When asked about the charge I was yelled at and cursed at by the owner Janice and told they «didn’t need my authorization to run my cc for my bill» When I asked for a copy of the charges and my original paperwork I signed when authorizing the $ 140.00 deposit I was told «I don’t have to provide you with anything, I’ve already been paid» and hung up on. I called back to discuss the issue and was told she felt threatened and hung up on again. This is a BUSINESS owner yelling and cursing at a customer she just STOLE $ 700.00 from and telling them she is not required to provide proof of charges or authorization. I have read multiple reviews stating the same thing about unauthorized charges and the owner yelling at them and having confrontations when questioned about the charges. DO NOT do business with them if you want QUALITY service and Great customer care as you will NOT get it. Janice (the owner) is a nightmare to deal with and is very hateful and rude if you question the charges. She also will yell at you and tell you to shut up and tell you she doesn’t need your approval to run your credit card. LOL this place is a joke and I do not understand how she is still in business after all the reviews I just came across and how she speaks to customers. Check out the BBB website, the attorney general website and the ripoff report reviews and any other place you can before choosing to do business with such hostile people. She also has bad reviews on her Facebook page and responded to the review by telling the customer that wrote it he was very tacky for writing it. lol she needs medication and a padded room!

Spa Paws, home of the 10 hour groom!!! Grooming has gone from decent to horrible. Took my Doodle there last Friday at 7:30AM for a groom. She still wasn’t ready went I got off work at 5:30PM. I had a dinner meeting in Plano to go to, but they offered to drop my dog off at my house (which is 1.2 miles away) for $ 20. I told them that seemed unreasonable since 10 hours is quite a long time to have a dog for a groom. Owner offered to cut the delivery fee in half to $ 10. Wow. What a deal! Can’t believe they would lose a customer over $ 10. On top of all this, this isn’t the first time this has happened. Last time they had her for 12+ hours and the owner called to apologize. I told her that I wasn’t mad, but in the future if your groomers don’t have the time to do a groom in a reasonable amount of time, just tell me and I will schedule my appt. for a different day. Apparently this fell on deaf ears.
When I returned home the dog didn’t appear to have had anything done to it except a light brushing. Rip off. Won’t be back.

Over the top luxury accommodations and merchandise for my little Fluffy Baskir. Janice and her competent staff love the pets and treat them like little furry royalty. The prices are reasonable and the services top rate. I only board and groom my little doggie here. I buy all of his food from Spa Paws. Also, the doggie play time is so wonderful that my little Fluffy cannot wait to get to Spa Paws. I think Janice should franchise her operation. She and her business are wonderful.

I’ve used Spa Paws several times now for my goldendoodle, Lambeau. The staff has always been very attentive & appreciative of my business. Janice, the owner, personally toured the facility with me and showed the play area full of toys. I’ve not used their grooming service so I can’t speak to that, but I’m a huge fan of the boarding and doggy daycare. :)

I would have to agree with other reviewers who believe that quality has worsened over the years. I have taken 3 of my dogs there for grooming. When I first started taking my mini-​schnauzer mix, the groomer actually came out and talked to me about the look I wanted (since she is a mix, I don’t prefer the usual schnauzer cut). She asked for my permission to try new things and I absolutely loved what she did. However, over the years, that groomer left and the quality just hasn’t been the same. At her most recent groom, they didn’t cut around her ears at all. She now has super short hair on her body, and big floppy ears. It’s not a good look for her, and it’s not what they’ve done in the past (which should be on file). I was pretty disappointed, but unfortunately, I haven’t found any other groomer in the area that has impressed me.

This place is a joke, and frankly the owner should be ashamed at how they pitch this place as a high-​end hotel. I had to go away for the weekend last minute and ended up boarding my puppy after all other area boarding locations were filled up. They claim to be high-​end with luxury amenities, and even name dropped (on two occasions) the Mayors dog is a repeat guest. The exterior and entrance are beautiful, but thats where it ends. The area where your pet stays leaves much to be desired. The areas they were willing to show me included the play area, which is nothing but a concrete room with absolutely nothing inside for your pet to play with, and the boarding area which is more concrete and empty glass rooms. They charged me 70/​night for board and 2 play care events of only 30 minutes at a time per day. I was extremely nervous leaving him here, but was comforted by the fact they had webcams available. I contacted them while I was on my trip to get the login for the cameras but was told he was staying in a room without cameras, but for 20 dollars more per day he could be moved to a room that had them. I was severely underwhelmed by this place and frankly think they are sheisty. I would encourage everyone to go somewhere else.

We had taken our dog their for several years for grooming and it has progressively gotten worse over time. The talent of the people currently employed for grooming at this point is comical. The do not know how to follow directions and obviously have no experience with the different types of dog cuts. You can’t chop a beard off a schnauzer or completely butcher the fringe. The owner tries to pass it off on the fact that they are not actually employeed by Spa Paws but are contracted. Like I told her directly, it does not matter! These people are a direct reflection of your business!
She tried to make it up by taking care of the next cut only for them to butcher my poor dog again even after clear face to face instructions with the groomer. Never again.
The front desk is also a mess and can never seem to maintain any records or paper work you provide.
I would avoid this place at all costs

Thank y’all for taking such good care of my Roo, he is always so happy (even when he’s the last kid to be picked up) and he always looks so good, she does a remarkable job grooming him. He’s so soft and white and his cut is perfect.
I know you hear this all the time but there is a huge difference not only in how much better he looks but any time he has ever been anywhere else to be groomed, he is noticeably unhappy and upset when I pick him up. I’m not sure if it’s because he is not a fan of being in a crate, or if they are just not as kind to him… Makes no difference, I’ll only ever bring him to SP.
THANK YOU

Spa Paws Hotel is th best. My guys have never had so much fun. The grooming is excellent and they are not put in cages or have a loop on their neck. Great place

This hotel/​spa for dogs is the greatest. I have nothing but positive things to say about Spa Paws. The staff, owner and vet are the BEST. They truly care about the dogs they care for from day care, boarding, veterinary, food/​treats, and grooming. No where else can you be provided so many things for your loved ones; photography studio, special events, grooming, vet, dentist, day care, boarding, boutique, market center… It’s all here! I will not take my dogs to any other place now. I suggest everyone take a tour and see the exceptional facilities and care taken for the animals. If someone is not happy with this establishment, there is more to the story and they say. Come by and see for yourself!!!

Great place to bring your baby. :D
If you ever have any issue speak directly to the owner she will set it all right for you. Wonderful lady and she cares about this place. I really enjoy taking my dog to the Vet here, he is amazing and even though it is an hour out of our way I continue to bring her back.

I’ve used Spa Paws many times for their boarding, grooming, day care and vet services for my two puppies. The staff is always friendly and happy to see my dogs come in. I feel comfortable leaving Lily & Kate here because I know that they will be in great hands and will have a great time on their «vacation», so I am able to relax and enjoy my trip. I like that webcams are available in the «hotel rooms» so that I can look in on them while they are in their room. There is not better review than the fact that when I bring my puppies in, they are excited to be there! I would recommend Spa Paws to anyone looking for the great pet resort experience.