Snug As A Bug

I went to Snug As A Bug today because a friend of mine had great things to say about the selection of clothing. I will admit that my friend was correct in that they had a good selection of really cute things… unfortunately that’s not all I need when paying over $ 40 per outfit.
When first entering the store, it was quite with no music. I was beginning to think no one was in there when I heard «hello» from behind the register. I didn’t see who said it because she stayed sitting as she said «can I help you find something.» I told her that it was my first time in and that I was meeting my friend. She said ok and continued to stay sitting– no conversation and no education on any of the product.
Then my friend showed and while we were looking, the employee GOT ON HER CELL PHONE. I heard all about her insurance policies and more personal info than I cared to know. I was so turned off by this style of customer service. It’s a children’s boutique and my friend and I had our children. I have retail experience and I think its common sense that you come from behind the counter and at least act like you are interested. It really wasn’t until my friends daughter started dressing herself in various outfits, that the employee decided to come out and help her pick out something.
I really want to support local shops but with the experience I had today, I might as well shop online.