Ross & Matthews PC

This place is awful. They’re perfectly happy to take your money. But do not attempt to assist. Do not go to them with an actual problem. They will not try. As soon as I can I will be cancelling Legal Shield. Not worth it. The star is for the person who took my call.

UPDATE: I have canceled my subscription to Legal Shield. TheIr idea of resolution was having the head attorney for the firm I complained on call me and find out what the problem was. As you can imagine, his attitude was none too desirable. I have since obtained more suitable representation. I guess the old adage rings true once again… you get what you pay for.

After I submitted a review of a local business Surplus Building Materials) that was 100% accurate I received a cease and desist letter from Rodd & Matthers trying to stripe me of my constitutional rights and demand that I remove my reviews of the company and my complaint with the BBB.

I appreciate all the help you have given me. My attorney was patient, kind and explained everything really carefully, in language I could understand.

Complete trash service. Provided all the documents they requested for a collections letter (sublease contract, invoices, statements), lawyer can’t even spend the time to figure out how to arrive at the amount owed, claiming «I’m not an accountant». The charges are actually itemized in the statement and we even provided individual invoices to backup the statement. Subsequently told us our sublessee is not responsible for utilities, completely missing a whole paragraph in the sublease contract which clearly states the sublessee is responsible for utilities, maintenance and repairs. Their lawyers apparently aren’t required to pass elementary mathematics nor have the ability to read.

I have had my Prepaid legal with Ross and Matthews since my daughter was in elementary school. She is now about to graduate from college. Countless times, I have called to speak with a lawyer for advice on a wide variety of topic ranging from real estate to civil matters and was always called back promptly. Sometimes within 5 minutes. In virtually every case, the lawyer was polite, interested in my situation and very helpful. Never in a hurry. I have frequently been invited to call them back if I have any further questions. Clearly there are many lawyers who work there and its possible to catch someone on a bad day or see the rare goof. A letter was once sent on my behalf to a company and there was a mistake on it but it was not Earth shattering and when I called, the person was eager to correct it and did so very promptly. Hey, they are humans. I am 99.9% delighted with what they have done for me over the years and cannot imagine not having this low cost legal resource.

LOVE THEM!!! Don’t know what I’d do without them. Super fast responses, outstanding attorneys, and I’m glad to have someone in my corner looking out for my best interest. The attorneys are real with you. I like that they tell me when something is not worth the fight. I appreciate when its time to rock and roll, they mean business! I’ve used them for landlord property issues, federal employment issues, cease and desist orders, real estate transactions, tax questions, etc. They are on it! I’m so glad I signed up with them years ago. I cant imagine my life without them.

I have quite a few business, contractual, and other legal questions or documents that need to be reviewed/​written on a regular basis.
This firm has been quite good to me.
I have worked with other firms in the past, and a good bit of how your experience goes depends on how large the firm is and which lawyer is assigned your file.
They are very responsive and call you back quickly if you have urgent questions etc.
5 stars from me for this group.
When someone is reviewing/​using a legalshield firm it should be based on the overall interaction you get from the attorneys, not just one member because sometimes you may speak with an associate or a trial lawyer who is not experienced with «customer care» so to speak. Take your time, evaluate what you heard and call them back if you want or need to.
That said there is never any need to rush or speak down to someone calling with questions. I have always received great care, from Ross and Matthews so it is an easy 5star for me.

I’ve called in over a dozen times to Ross & Matthews for a variety of different issues I wanted help with… also thanks to my LegalShield membership. I’ve had nothing but great service from this law firm — I’ve called in regarding tax questions, a parking ticket, advice on a frivolous lawsuit, getting my Will prepared, and help with a leasing company in CA who was doing some shady things… to name a few. Their customer service has always been excellent, I feel that they always went «above and beyond» to answer my questions and give me help, and each of their attorneys I’ve spoken with have been complete professionals. I’d give them 6 stars if I could.

If I could give 0 stars, I would. I used the lawyers at this firm through LegalShield (monthly fees for pre-​paid attorney services).
The only thing good about this firm is the woman answering the phone. From then on, it was a nightmare.
The first «construction lawyer» I spoke to named Allen called and from the get-​go he sounded like he didn’t want to make this call. I began to explain my situation and he kept interrupting me (less than 3 minutes into the call mind you) saying «what EXACTLY are you looking to GET?!» Taken aback by his tone, I explained that I was seeking contractor reimbursement fees from the builder for detecting new home construction defects they ended up being responsible for. He said «THERE IS NO WAY you can ask for that they are not going to give that»…then proceeded to say «ok, is that all?» I had to keep asking questions for him to stay on the phone and he kept saying «is that it?» Overall, he was extremely condescending and exactly the opposite of what I was expecting.
Maybe they get paid less to handle ‘LegalShield’ matters and that’s why they will not spend more than 10 minutes on the phone with you.
How can a lawyer properly assess the issue in less than TEN minutes anyways?
The second step of the process was to fax all of the correspondence with me and the builder to them. It was evident that they only glimpsed the material based on my follow up conversation with them. Every question from them began with a SIGH. All of my questions were clearly BULLETED in the documentation. I had to open the document and read it to them in order for them to address them. After each question, again, I heard the same response «is that all?».
Stay FAR, FAR away from Ross & Matthews.