Payless Power

This company is the worst company ever for electric service. The turn you off when it’s 97 degrees outside and they don’t follow the utilities regulation. I will never use them and encourage you all not to use these people who rip off people of low income

CHRISTY IS SOOOOOO RIGHT! anyone thinking of using them as their provider stay away. we payed about 100dlls for the month of january (seemed a bit excessive even in the cold season, and then i get a charge for 322kwh and they claim it is what i went over on their estimate. this is stupid because already i paid for 1000kwh which still seems excessive. i recommend you stay away.

Oh my gosh, if you’re thinking about going here — don’t do it! I will say that as someone coming fresh out of college with no credit history to my name — the fact that they don’t require a deposit or credit check was what originally appealed to me, but trust me you can find much better options with one of the larger providers. If you’re not familiar with the way their prepaid plan works, let me lay it out for you:
So when you first sign up, you pay your first 3 months at what is their «estimated energy usage» which basically seems to be a bullshit amount of kwh they pull out of their ass with no logical explanation. After you pay these first 3 months, you continue to pay their estimated usage at the beginning of each month, but you get a credit back for what they overbilled you on your account 3 months prior. So if you started your service at the beginning of January, you would pay Jan-​March at their estimated usage. Beginning in April, you would pay their estimated usage for April less the amount they overbilled you in January, and so on each month following that.
Here’s where my real beef is. I live alone in a 570 sq. ft. apartment. I work all the time, and I am great about turning off lights when I leave, and turning up (or down depending on the season) the air when I leave for work in the morning. My actual energy usage on a typical non-​summer month has been about 300 kwh. In the peak of summer, I have reached 800, but as a general rule my bill is around $ 40. This month I received my electric bill, and it was a whopping $ 190 (WITH a $ 30 credit back). My estimated energy usage was 1617 kwh, which given the size of my apartment and my usage history is completely insane. When I called they tried to tell me the estimate is based off of historical usage, which is clearly untrue and wouldn’t budge on the estimate so I immediately cancelled my account. Given that they already owe me back a good $ 100, I’m not willing to keep forking over my hard earned cash to sit around and wait for a refund 3 months later.