Marshalls

This place is disgusting! Probably the worst restroom I have ever seen that was not in a fast food restaurant! You can tell a lot about how good the manager is by the restrooms and this guy should be fired for sure! I am sure there is a morning checklist that they are pencil whipping, but how is it allowed to get this bad?!!

Bad customer service. I understand the store is thrown together as it is, but there is not any reason to tell customers to look for ladie’s pants under the «Ladies» sign. Little ridiculous considering you’d have to have a fairly low education level to not comprehend that.

Marshall’s is one of my favorite stores. I go to Marshall’s around once a month. I’ve been to many Marshall’s in Texas (Dallas, Fort Worth, Houston, Temple, etc.), many in California (Los Angeles). This Marshall’s is one of the worst.
First, the customer service did not live up to Fort Worth’s standard. I went to college in Fort Worth for 4 years and loved the Fort Worth’s hospitality. If you are out of towners, please don’t judge Fort Worth based on this one store’s lack of customer service. It was such a shame.
I was there this past Saturday (Saturday after Christmas) and the guy who worked behind the counter who checked out my items was wearing t-​shirt and sweatpants. Since when sweat pants are appropriate work attire? He even had a key band around his arm, which made me guess he was the store manager or shift supervisor. If that was the case, it was even worse.
He also charged me wrong for the item. He scanned the wrong bar code on the item. When I complained, he refunded me in cash when I paid with a credit card. At that point, I didn’t feel like purchasing stuff from this store. So I went back to the line and returned that very item that I just bought. Another guy processed my return and did not give me the correct refunded money. I called him out and he was so rude about it.
I give credit when credit is due. The lady manning the dressing room was pleasant and say hi to me as I walked by. She also dressed very professionally in an all black shirt and pants outfit. But that one positive note could not compensate the unprofessionalism at the check out line.
The selection was poor. The store had so many empty space.
I guess I am spoiled by the Marshall’s in Dallas where professional, competent and pleasant employees usually provided a great shopping experience. If you do shop at this location, just pay close attention to the register’s screen to make sure you are charged the right price and refunded the right amount.

It’s next to the messiest Ross location ever. Well maybe not ever, but it’s out of control next door. So in comparison, this place looks great. The selection is small though. I’ve found some great home décor, pillows, etc but the clothing is always a miss. I did find some cute Roxy things the other day, but that’s the first time. Be sure to check the pots and pans section. Every now and then I find a steal. I found some fabulous, huge bamboo cutting boards that I love and use almost daily.

This Marshalls is behind the Montgomery Plaza, surrounded by your typical chain stores (Ross, Dollar Tree, PetSmart, Michaels… they all seem to come together in a package).
This is a pretty nice location compared to many shopping centers, but I wasn’t particularly impressed. While it’s clean and spacious, it seemed to me that there wasn’t a satisfactory variety or selection, especially when it came to clothes (and that’s mostly what I come to Marshalls to find). Every section seemed so sparsely filled. And while I know Marshalls is all about featuring designer brands at a reduced rate, I felt like many items were still overpriced. Most of the clearance pieces were between $ 20-​$ 30, which is a lot to pay for a clearance blouse (unless its a Michael Kors… but still).
I can’t help but compare this Marshalls to the ones I frequent in Arlington and Euless. The Fort Worth location is nicer on the inside and outside, better organized, and wasn’t filled with screaming children during my visit. However, I was underwhelmed by the products I browsed. Maybe it was time for them to be restocked!

Behind the Montgomery building, you will find this Marshalls huge and extremely organized. Lots of the usual items you normally find in all Marshalls.

Marshall’s have some of the best stock and prices for designer brands.