Jimmy John’s

Stopped in to this relatively new location. I need to preface that I had never been before. Received my sandwich, a big John. Seasoning was light so I asked for salt and pepper. I was told that they don’t provide salt or pepper on the table because they want me to taste the sandwich the way they intended. I thought the guy was kidding. Nope, they would not give me any. I have to assume they wanted my sandwich to be bland. I won’t go back.

Twice now I have given this location a «shot». First time, I ask for no Mayo. I got home and it was slathered in Mayo, there were no Tomatoes. Second time, I asked for no Mayo. This time I got no Mayo and no Tomatoes. Called them and asked if I had to order Tomatoes, she said no, they come with the sandwich. She asked for my order number and then said she was there by herself (she was not). I was only customer there. Crap service, lame excuse, okay sandwich. I have had better.

The sandwiches are good but not amazing and customer service needs work. When it was time for my coworker and I to order, the dude at the register waved at us to let us know he was open. When we went up to the register he just stared blankly at Us didn’t say a word. I ordered then when I was done he just looked at my co worker and didn’t say anything to her either. Hmmm awkward much?! He told us the total and we paid. then we stood there waiting for a receipt and he just stares at us not saying anything again. So we ask him for the receipt and he says it comes out with the sandwich. Lol ok, thanks?.. Any way I ordered the #8 and it was pretty good but wasn’t anything super special. It had both beef and ham with lettuce tomatoes and mayo. Oh! And beware, they only have provolone cheese so if you’re picky about cheese, too bad

If I could give this establishment NO STARS I would in a heartbeat. I had the most unacceptable experience ever here. I visited here thru the drive-​thru and ordered my sandwiches. I pull forward, pay, receive my food and drive off. Now while I admit I normally check my food, I did not this time bc I could already see 1 sandwich out of the bag and it was a large bag. I get home (about 4 miles) doesn’t seem too far, but it is a drive that requires plenty of stoplights and U-​turns and obviously nobody really wants to leave again once back. Well there is only ONE sandwich in the bag. I drive back because clearly we both want to eat. When I arrive I go inside and before I even say anything one of the employees says «you forgot your sandwich!» HAHAHA wait what? No, you forgot my sandwich. I receive the sandwich and check it to make sure it is correct, ok no problem. She says «we tried to wave you down but you didn’t see us.» Well of course I did not see you, I am not looking back at the window while I am leaving?! I tell them I would like some kind of compensation even if it was just a coupon! They argue with me momentarily and I ask to talk to the manager. She arrives at the cash register and agrees to give me back the amount I paid for the forgotten sandwich. I am fine with that. However I am NOT fine with the other 2 employees mouthing me behind her where I can most definitely hear them. When I am going to leave and 1 of the employees calls me a b! t*ch I turn around and I ask for all 3 of the works names, at this point the manager was doing NOTHING about her employees behavior. They refuse to give me any of their names (not even the manager) I walk out VERY pissed and yes I did tell them they are crazy to think they deserve $ 15 an hour. The whole situation was disgustingly handled and their behavior nasty as can be, I am most mortified at myself for letting their nastiness influence me to behave the way I did at the end. I have a time and date when this incident occurred and Cooperate will be notified.

Ehsh

Ok so this is the most unbelievable experience I have had in a food place in quite sometime… Seemed like a nice place the cashier is smiling and sweet noticeably polite to the coworkers. A full crew behind her and every one is actively working. Good start. My boyfriend orders me a sandwich. A #15 tuna sandwich to be exact, I am allergic to onions so he asked for no onions and everything seems fine. A girl calls our order and specifically states #15 no onions. Well I get it and the tuna is loaded up with onions so he returns it. This is where my experience goes very south very fast. The girl starts digging through the sandwich (at least she had gloves on) says «this does not have onions» and proceeds to give it back to him. He starts to point them out that have fallen on to the paper by now! She takes the sandwich again and begins to dig again!!! They address me at this point to come point out the onions because she is still combative to the very idea. I am not willing to give in to the childish ignorance at this point and simply tell her they are in the tuna. As she was about to reach back into the sandwich the manager comes (thank goodness) and Stated onions are made into the tuna and it can’t come without it. Ok cool no biggie, I change my order and the sandwich digger starts yelling to the makers «make sure you don’t put no onions on that, NO ONIONS!» clearly immature. The manager explains she has a new crew they were not aware. That’s fine too. I’ve worked in food I have made mistakes. But!!! It is UNACCEPTABLE to argue with a patron that has stated a mistake or grievance. Even more so to dig through the sandwich PERIOD but dig in it then try to give it back??? Seriously? How about know the ingredients so rather than looking like an immature argumentative idiot you can say «the tuna is made with onions, this sandwich cannot be ordered with no onions» I would have been fired immediately from anywhere in the food industry for doing anything less than #1 taking the sandwich, #2 apologizing for the inconvenience and #3 going to the manager with the issue. I am astounded at this whole ordeal the manager should be more struct on employee conduct, and menu knowledge so that perhaps this situation doesn’t happen again and ruin more peoples appetite for the company. My boyfriend is still upset about the service there. I hope that girl doesn’t come into our business… EVER thanks have a great day I hope you enjoy your sandwich.

The subs — hands down amazing. I love their bread and their chips. I was however very disappointed by their delivery range. We have a big office 2.5 miles away and called for delivery and they would not do it. This area if pretty spread out so you’d think the delivery range would be larger than something like downtown Fort Worth. Also, when I went to go pick it up, the delivery car was just parked there, not doing anything. This location is neat because it has a drive through.

Might have been 4 star, but found tomatoes and a hair in most recent pick up order, and I didn’t want either. Unfortunately last week this review would have been a five star. It was the best we’d ever gotten. We’ve been ordering from here at least once a week since they opened months ago. We even got sandwiches during the recent ice storm, and even with a solid 2 and a half inches of ice in my court, they delivered freaky fast. Will re-​review after a few more orders. Stay tuned.