Intelisol

If zero stars was an option it would be the option I picked. My charger would not stay in the jack on my laptop. So I did some research and ended up sending it to intelisol. That morning, I used the laptop and everything was working just perfectly except that one charging issue. Couple weeks later I get an email asking to pay 119 for a new DC jack. No big deal. I told them to proceed with repairs. Couple days later I get another email stating thats the jack had been replaced but now there were further problems. This is the email i got:
«PLEASE NOTE: Per the technician’s remarks; unit behavior is progressively getting worse. after about 5 minutes the CPU fan will run full speed then turn off. now unit has no video and will shutdown in about one minute. when the dc jack broke initially, it caused damage to motherboard components which is not visible to naked eye. only after dc jack was replaced, and during use, the components started failing more and more. with dc jack damage you have the risk motherboard damage as well. sometimes issues will show up immediately. sometimes there is a delay. it is better the problem showed up now while unit is here, rather than you getting the unit back and it happening. will need motherboard and other parts included.»
That DC jack was broken for 4 months and its just a coincidence that after they open it and mess with it, everything breaks? I think not. Never again will I send anything to intelisol.

My Samsung Ativ Book 9 plus shuts down on its own during normal use like web browsing and word processing. I dealt with the problem during the last semester but it became progressively worse. I performed the normal troubleshooting steps like virus scanning and reinstalling windows to no avail.
After contacting Samsung they directed me to Intelisol for repairs. Intelisol evidently couldn’t replicate the problem, even though the computer routinely shuts off in about 5 minutes of use. Intelisol contacted me stating that they couldn’t find any issue and wanted to ship the computer back. I called Intelisol because this simply could not be true. The woman on the phone made the analogy that sometimes computers don’t act up once they’re in for repairs much like children sometimes don’t continue coughing once they’re at the doctor.
So, I went ahead and paid for the return shipping. I just received my laptop today and after five minutes of use the laptop shut off for no reason. I have continued to try to use it, but in less than 30 minutes it has shut off on its own 3 times. i don’t know why Intelisol wouldn’t be able to detect this issue if all I have to do is spend less than 10 minutes with the computer attempting to surf the web. I don’t know what to do at this point other than throw the computer away which is extremely unfortunate considering I paid $ 1000 for it a little over a year ago. I will never buy a Samsung laptop again, if for no other reason, so I don’t have to use their broken system for repairs.

David K wrote a very detailed review regarding a production issue that has been the number one cause of repairs for the Samsung Series 9 computer, the power supply that plugs into the wall socket doesn’t fit correctly into the computer jack! How stupid can a manufacturer be, to make such a blunder? I learned of the known defect after I purchased a new power supply that also just fell out of the computer. My wife had to hold the power cord into the defective power jack, or it would fall out.
I sent my computer in for repair to Intellisol, and they either didn’t replace the part, or replaced it with the same defective part. It was returned to me out of warranty. When I asked that Intellisol correct their mistake and replace the defective part with the corrective new part that they failed to install, they claimed to have found water damage, and they don’t repair out of warranty products that have water damage. It didn’t have water damage when sent to them under warranty, and it was working fine when sent to Intellisol, I told them I don’t want them to correct any water damage, to please just correct their mistake and install the correct part. Our only problem was the power cord falling out of the socket, a known defect. Strike one.
Then Intellisol claimed to have installed the correct part. Since the new power supply fit as poorly as the previous power supply, it was obvious that they had failed to do so. I do not appreciate being told something that is obviously false. Strike two.
Intellisol then said that they would replace the defective part with the correct part if I agreed to pay $ 450. Meaning, that Intellisol (Samsung) saved $ 450 by not correcting a know defect. Strike Three.
I had just bought a new power supply that wouldn’t fit, proving Intellisol had not installed the correct part when under warranty. How sad that my reason for returning my newly purchased power supply was that the computer has a manufacturer defective computer power jack, Intellisol had failed to replace the bad part with the new part, so the perfectly good power supply doesn’t work,. At least Samsung could make a power supply that fits the computer power adapter that was sold with the computer, if they aren’t going to correct the problem. How can Samsung let such an absurdity ever occur? Strike four, Samsung no longer deserves my business.
Shame on Samsung for making and producing a such a basic design defect in the first place, and then not correcting it.
Shame on Intellisol, for not replacing the bad part with the correct part that fits the power supply, and then having the nerve to ask me to pay $ 450 to install the correct part, and pay for their mistake.

Our Samsung chromebook stopped working after 6 months but was still under warranty. We spent an hour on the phone with Samsung in attempt to fix but to no avail so they sent us a shipping label & told us to pack it up & send (via UPS) to Intelisol Inc (which is an «authorized repair center» hired by Samsung).
We carefully packed it solidly in a sturdy box & surrounded it with about 40 pieces of paper crunched into balls… then dropped it off at our local UPS.
A couple days later, we received an email from INTELISOL. They informed us that our warranty was now voided because the chromebook was damaged! When we shipped it, there was not even a scratch on it! We immediately called INTELISOL to find out what happened & they offered to file a UPS damage claim for us. We absolutely agreed because we knew that we had shipped the laptop in «like new» condition & now they were showing us pictures that they (INTELISOL) had taken… clearly showing the corner of our chromebook was smashed in! The next day, INTELISOL notified us that UPS had denied our claim because we packed it in newspaper. *NOTE: The picture that INTELISOL took for the «USP Claim» also showed most of the packing removed from the box.
— The damage to the chromebook was so severe that no type of packing could have saved it.
We decided to «challenge» UPS for denying our claim. Firstly, UPS told us that INTELISOL had never even filed a damage claim with them for our chromebook. UPS then researched the UPS tracking number of our chromebook & told us that an INTELISOL warehouse employee had received our chromebook & had signed for it, with no damage to the box! We then found out that shortly after that, the INTELISOL warehouse employee took it to his supervisor to report the damaged chromebook!
*We spent approx. 6 hours on the phone with Samsung, INTELISOL, & UPS. We even escalated to «supervisor/​manager» levels.
In summary:
— INTELISOL obviously caused the damage to our chromebook.
*Intelisol stated, «We apologize for the inconvenience, but, unfortunately, the notes in our system show that Samsung has informed you of the UPS damage claim being denied and that no accommodations can be made at this time.» They were not even accountable for damage done on their premises!
— INTELISOL lied to us about filing a damage claim with UPS.
*Once we figured this out, they then stated the claim was actually filed with Samsung’s UPS Coordinator (that person has no actual connection to UPS!)
— INTELISOL offered to fix the damage, if we would provide our credit card number. There is NO WAY that I’m giving my credit card number to that company…
wanting to charge me, for damage that they did!
So, Merry Christmas to me… INTELISOL is sending the damaged chromebook back to me at NO CHARGE. Shame on Samsung for having this company doing the warranty work on their products.

Intelisol inc is an authorized repair center hired by samsung.
This company does more harm than good to the consumers, they didn’t have to exist to begin with so that innocent consumers like myself felt extremely terrible and frustrated by their negligence and greed.
September, 15, 2014, I called samsung due to my chrombook showed vertical and horizontal lines on the screen and samsung put intelisol in charge.
Intelisol checked if my chrombook was still under warranty and they emailed me with shipping label and I shipped my chrombook to their facility in Texas.
Right after they received my chrombook, sent me an email that says my chrombook’s warranty has been voided because the screen got cracked and it’s not covered by warranty, I suspected that it was cracked by UPS handling my package roughly and that was exactly that. I opened the damage claim via UPS and they approved to reimburse the damage.
2 days later, I got an email from intelisol saying that UPS rejected my claim because the shipment was insufficiently packaged with bunch of newspapers.
I had no other option but to accept their judgment and paid for the repair cost which was $ 147.79 because I needed my computer badly in order to keep my business going.
Intelisol charged me $ 147.79 on October, 1, 2014 and fixed the computer and shipped it back to me via UPS ground which takes 3 business days to get where I am.
While the shipment was on its way, I got an email from samsung that says my unit is eligible for replacement and asked me to reply with an answer within a week but of course I had already paid for the repair and what do I do now? I asked them in reply.
Next day, samsung emailed me and saying that my replacement offer has been canceled because the unit was repaired and I had paid for it…
I called samsung (Nancy Vargas was the person in charge) and asked why didn’t you inform me BEFORE intelisol sent me an invoice for me to pay?
She said, «I have no idea and all I know is your replacement offer has been canceled» not only her English was bad but explaining the reason was short and brief giving me an obvious impression that «you can’t do anything about it»
She didn’t care about my claim and transferred the call to customer relations department and then 4 hours of nightmare began.
It took almost 30 min to talk to someone at CR and when finally someone answered the phone, it repeatedly got disconnected for no apparent reason!!!
I waited about an hour after 3 attempts failed which wasted my time for 2 and a half hour, when I finally got a hold of someone named Lee at CR, he put me on hold for an investigation for another hour and he said «Your replacement offer was canceled because you shipped the unit with full of newspapers» he tried to sound that it was bad that newspapers were not proper material when you pack your shipment and it is against our policy.
I used to run my business named «Mail & Copy Center» for 2 yrs in La Habra, CA and I KNOW packaging, I know how to pack better than anybody in both samsung and intelisol and I filled with newspapers in a box ten times larger than my computer so that it won’t get damaged inside the box, I firmly confirmed before I shipped the package and the computer was NOT moving within the box and it was surely tight enough.
It is clear that samsung and intelisol won’t want to refund my money and now they came up with very good excuse about the fact that I packed with bunch of newspapers which samsung (Nancy Vargas) wasn’t even aware when she sent me an replacement offer email on October 1.
This proves itself that samsung offered me for replacement because my computer was still under warranty and now they found out that the package was poorly shipped and rejected their offer.
Lee at CR kept telling me that the replacement warranty was canceled because I packed it poorly and didn’t accept the fact that I cared about my own computer and packed it with full-​safe precaution when I shipped it out.
Now they already got my money and not willing to refund it!
It is very disappointing that samsung which I purchased THEIR product from, didn’t even care about the fact that the third party company which is UPS approved for the damage claim but rejected it on behalf of me instead of accepting their approval and fix their customer’s computer for free!!!
If samsung accepted UPS’s reimbursement, everybody would’ve been happy but they chose to steal their own customer’s money by charging unjustifiable repair fee although it was still under warranty!
While I was in agony dealing with situation, I checked the company named intelisol, inc on the internet and they have REALLY BAD reputation for their poor service!
Consumers are NOT fools! they know what they do and I do too!
I will do whatever it takes to get my money back all the way through the court and they will end up paying extra costs.
Consumers! please keep yourself away from evil company like this!

Very disappointed with this company.
I had my still-​under-​warranty Samsung laptop sent off to them to have a faulty hard drive replaced. They expediently fixed it and sent it back, only there was now physical damage done to the laptop (like the it had been dropped or bumped on one of its corners). The box they returned it in was undamaged and the computer was securely packed, so it could not have occurred in transit back to me.
I called Samsung customer service, who spoke with Intelisol, who said they received the laptop that way and «documented the damage», even though said documentation does not appear anywhere on the Service Repair Statement they sent me (it only indicates they replaced the hard drive, nothing more). The obvious fact to point out here is that any kind of physical damage done to a laptop voids the manufacturers warranty, thus making the free repair I received to be impossible.
My conclusion is that somebody at Intelisol is either lying about the fact that they damaged the laptop or didn’t follow company policy by allowing a laptop that arrived damaged to be repaired under the manufacturers warranty. I told the Samsung rep this and they of course hummed and hawed in the incompetent and infuriating way that only a customer service rep can do and said they were going to file a damage claim with UPS, which is ridiculous because it’s not their fault, it’s Intelisol’s.
I would not recommend using this company for independent repair of any device (especially after reading about other people’s experiences as well).

* Received my tablet on ¹⁄₂₂ (According to UPS Tracking #)
* Updated their ticket system to show receipt on ²⁄₃
* They don’t return calls or emails.
* I called Samsung to complain, but they played dumb and blamed Intelisol.
* My simple issue would take any other 1-​man shop 5 minutes to fix or replace.
* I should have just kept the broken unit and vowed to never buy Samsung again.

For the most part, I was extremely happy with my Samsung laptop. It was certified pre-​owned and I bought it from an awesome eBay seller.
Flash forward a year later (and long after the 90-​day certified pre-​owned warranty). My laptop doesn’t charge and since I have two chargers it was easy to figure out that there was a problem with the port. I contacted Samsung and they instructed me to send it to Intelisol for repairs.
I printed my shipping label and send it off hoping for a quick recovery. On January 31^st Samsung sent me an email saying that had received my device. I received an email from Intelisol on February 6^th saying I needed to pay them $ 50 for diagnosis and if I decide to approve repairs, that fee would be applied to my repair bill. After several back and forth emails I was finally able to get the diagnosis completed (by the way, they do no accept American Express). On February 27^th the diagnosis was completed and I was sent an estimate for more than $ 600. There wasn’t any explanation other than the motherboard needed to be replaced. I asked for additional details and didn’t really receive anything except they had to change the motherboard in order to change the charging port.
No, ma’am.
$ 65 later ($ 15 for shipping and $ 50 for diagnosis) I have my laptop back. I’m still able to charge it, but only if I lay it on its side with the weight of the device on the plug and sorta sideways. Needless to say, it doesn’t charge very efficiently and my gut tells me it can be fixed without a new motherboard.
Oh, well. I guess I have a few decisions to make. In the meantime, I’ll continue to borrow my friend Jesse’s MacBook.