Hiley Buick GMC of Fort Worth

I applied online a guy by the name of Brandon call me back to back in a row at least 4 times. At that time it was fine because I was looking to get a car here. So I made an appointment met Brandon and all down hill from there. I felt like just another number. I didn’t feel he was interested in getting me into a vehicle I wanted. I have a 2012 Impala and he kept trying to offer me 2013 Ford ummm no! Well it was on a Saturday when I went in so I could not get an auto approval which was fine I know my credit isn’t the best.
Ok we are at Monday, I texted and emailed Brandon a few times as he said they were going to contact the banks Monday. Well he never returned anything yet before I came he was prompt and answering the emails. So then John calls me. Ok thinking maybe Brandon was busy. He said Brandon was transferred, well ok. Now this guy John seemed like he didn’t have any of my info at all. Asking me all the questions all over from the start. It boils down to I was not approved at their lot. Oh that’s fine. I was approved elsewhere. My issue is the whole experience felt non personal. As a car salesman your customers should not feel like you are not interested in selling them a car, no matter what their credit is like you should never make them feel any less.
Sorry but I will never go back there!

Wayon was very helpful during the buying process. He was thorough with the vehicle explanation, fair with pricing and easy to work with. After the purchase we ran into a few nagging concerns that have not been completely resolved. The vehicle was delivered without being fully cleaned and with a 1 — 2 inch layer of red clay caked on the undercarriage. The Yukon also came without an oil change (which we were told at purchase it would have), with a hole in the upholstery and a few minor paint chips. The vehicle was a demo unit with 4,000 miles on it. We called Waymon to discuss and he took the vehicle back, ordered new upholstery to fix the hole that was in located in the door leather, gave us a free oil change and detailed the car. My general sense was we were bothersome to Waymon and he felt like he was doing us a «favor» by taking care of these issues. The major concern we had all along was the dirty car upon delivery specifically the undercarriage. After rewashing the red clay remained on the undercarriage and one of the wheel wells. Waymon told us that his dealership did not have the ability to remove the red clay and that it will just fall off the undercarriage over time and that we will have to wait it out which is not really an acceptable response to me. It does not seem like too much to ask to buy a vehicle from a dealership and the vehicle be delivered clean and without dirt on it.
We really love our Yukon and have had good service in general however, these lingering issues leave us not completely satisfied — good but not great so to speak.

Kelley Graham was very helpful with my purchase of the 2015 Terrain. He worked with me last month and was there as pleasant this month when I returned ready to purchase. He made us feel comfortable and was very easy to work with. Really like my new Terrain GMC from Hiley.

Best car buying experience ever. Robert Olsen in sales and Marcell in finance were wonderful to work with.

I unfortunately have to leave this review. I called to schedule an oil change and did so successfully and was called back and told that I had a recall and it could be done at the same time. I asked about how long since I was going to be waiting and was told about two hours. I agree and arrive the next morning at 8:30 am and wait in the waiting area. At the two hour mark (10:30am) I go ask the representative about a status. I was informed that the recall gave them trouble and the module wouldn’t take the software update so they were going to have to order the part. Also that they were about to start the oil change and it would be another 30 minutes. I go back to the waiting area and proceed to do research on recalls against my car. During this research I discover that the part was being recalled due to contamination and was to be replaced. No software update required. I debated on saying anything until the 3 hour mark came and I was still there having watched many others come and go for an oil change. I asked to speak to the service mgr but he wasn’t available so I expressed to the next in charge that I had not only been lied to and told that they were trying to update software on a part that was to be replaced but that I was going to have to return because they didn’t have the part on hand. I don’t understand how there was a complete breakdown in the service center from the representative that scheduled my service to the fact my car probably sat there for two hours to only be fed a lie that they had been working on it. Then to top it off they didn’t even make an attempt to expedite my oil change. I didn’t end up leaving there until after 12 for a lousy oil change. I later received a call from the service manager that acknowledged that they should have never scheduled my recall work. Though I still need to have the recall done on my car I’m not sure it will be done at Hiley.

I have a 2011 Terrain and Hiley-​Buick GMC has serviced it since the day I made the purchase. They have always gone over and above to give me a positive experience. Most recently… in fact just two days ago I took it in for: two recalls, an oil change, wiper blade change and replacing an air conditioner belt with one I had already purchased somewhere else. They went out of their way to search for the belt (I was shopping with my sister while car was in for service) and had told them it was back of the car under the mat. They had removed the mat but saw no sign of the belt. So they called me and with much patience (my battery ran down during the call and I had to call back on another phone) they continued the search until they found it. Even after that they reduced the bill for the labor by 10 percent.

This review is based on multiple visits over the past two years including the past month. I advise anyone that is considering taking their vehicle here to check with other dealers and service shops also on service prices. I know they just went thru another management change and the manager that left was making some good changes, Unfortunately the service department has been a mess for a long time.
I have a GMC Terrain and originally took my vehicle to Hiley for some engine issues so according to GMC policy I had to continue have them do work on the vehicle since they did the original work. The terrain’s had multiple engine recalls. I asked them to complete these and was lied to over and over. Had one point my car sat in the dealership for 59 days while they were telling me they were getting GMC corporate involved to try to fix my vehicle. I found out eventually that was untrue and my vehicle was never touched. It was a continuous battle to get anything done. You could call repeatedly and no one would answer the phones or return your calls.
After having my vehicle for 155 days over a year and half period and not getting the problem resolved, I started going straight to GMC corporate and also contacted an attorney. I was eventually given a new engine by GMC due to the struggle I had been thru with this dealership. My advice to anyone is to be careful doing any type of business with Hiley dealerships.

So I’m going to write a review of this dealership without actually having been here yet. I’ve been looking for a used car and Edgar has been the person helping me, he’s great! I actually visited my first dealership today, I won’t mention the name of the dealership, but i walked out because I didn’t like the vibe. Now hopefully when I finally go into Hiley I will be equally as impressed as I am now.

Robert Olsen was awesome! He helped my husband buy the truck of his dreams. Everyone was helpful and our entire buying experience was great. This isn’t our first purchase from this dealership and it won’t be the last. If you’re looking for excellent service, visit Robert Olsen!

Bottom line up front… Have never had such immediate service that also exceeded expectations in every way.
Walked in and met Allie, explained my service issues with our Buick Enclave and she directed me to Asheton over in service. Both ladies were very enthusiastic and it was pretty obvious that after the holiday weekend, they were very busy.
Asheton asked a couple of questions so as to assess what all was going on with our vehicle and in less than 20 minutes I was out of the door feeling great that the team here would take care of us.
The dealership was very clean and all staff members were attentive to those of us in the sales and service areas… A very genuine «Have you been helped Sir?» goes a long way at a dealership when as a consumer I am normally bombarded by the «What can we help you with today?» that normally comes from an overbearing sales professional — that latter question normally means what kind of car do you want to buy from us today?
We have been here before, will definitely be back, and recommend Hiley Buick GMC to others.
Thank you!

My son bought his first car here on Monday. Jordan Reddish was so easy to work with. This whole dealership is laid back and there were no pushy salesmen. He showed my son all the vehicles in his price range and he was not rushing him to make a decision. The finance guy also treated him very well. Since this was his first car buying experience he went over everything in greater detail. During our search we ran into some sleazy and some very rude salesmen so this was quite a difference. I recommend Jordan to anyone looking for a car. I posted his business card in the photos.

My experience with Hiley Buick and the whole staff was awsome! Latif bka «BB» is your man to contact if you want to be treated like a «Rock Star». I totaled my car and was without a car because of issues with the bank being slow about submitting paperwork to my insurance company. BB called me at work and put me out of my misery of being «Car Less». His word was golden. He got me in the car that I desired at the best rate in the country. BB is «Heaven Sent». I was in tears when I left the dealership. It was tears of Happiness. I was a hopeless case until he made my dreams a reality. He goes above and beyond duty to satisfy his customers. I am a customer of his and Hiley Buick GMC 4 Life!!!

Timothy Chapman was awesome with a great response time. Answered all of my questions accordingly and kept me up to date on the purchase process. Communication through text message made it a lot easier as well!

GREAT SERVICE!!! After going through so much aggravation with car dealerships, this place wound up being like an oasis. I found a car that I HAD to have, traveled 50 minutes to see it; and started my paperwork the same night!
It started with contact from Cade, the internet sales manager. When I arrived, he made sure the car was in a customer parking spot, waiting for me to test drive it. He then connected me to Troy, who gladly put gas in the car (which was on E). That meant something because another dealership acted like it took an act of congress to put a couple of dollars of gas in it. Troy was very knowledgeable about the car and we looked at the vehicle history report together. Best of all, he didn’t stress me out about having my own financing!!! Imagine that! He asked me to fill out a credit application and was very polite when I declined. He wasn’t a jerk like almost all of the salespeople I dealt with. Troy saw a couple of things wrong with the body. He volunteered to correct one issue and didn’t put up a fuss when I asked him about correcting another issue.
Then I got to the finance guy, John Cantu. He is a VERY nice guy who was most accommodating when I thought I saw a discrepancy in the numbers. Sitting there, late at night, he patiently went over the numbers, allowing me to see that the price was, in fact, calculated correctly. Once again, he could have been a jerk about my asking to go over the numbers about five times; but he wasn’t! He was patient, delivering prime customer service. Most of all, as I used my own financing, he wasn’t the least bit jerky about it.
I walked away more satisfied than I have ever been with a car-​buying experience. And… wait for iiiit… I would recommend this dealership.