Health First Medical Group

Waited over 50 minutes in a clinic room to see the doctor. Old gross offices. I think This is probably a cash only clinic or for people with Medicare/​Medicaid. I think I might have contracted something while waiting if the office. I needed a parka it was so cold. The nurse took my temp then literally grazed the non disposable part of the thermometer on the top lid of the trash can. Then I saw her chewing her nails… at least I saw her use hand sanitizer before taking my temp.

Don’t confuse this with Healthfirst Fossil Creek. Healthfirst Fossil Creek is the worst clinic EVER. I went to them for years and after years of horrible service, mixed up charts, uncalled in precriptions to wrong stores, I switched to Healthfirst Alliance. They are the BEST. They always return your calls. They never make you wait. They get your refills right the first time to the RIGHT pharmacy, and Dr. Tommy Duncan is the best.

I have been a patient of Healthfirst Fossil Creek for 15 years I was with them when they were in a trailer and no building. But I have to tell you this is the worst service I have seen in a office ever first I went in and you make an appointment for let’s say 3:00pm you get there at 2:50pm they won’t call you until 3:20 — 3:30pm then they sit you in the office and wait and wait. Then the doctor or PA they have 2 MD’s and 8 PA’s. but today they didn’t send my prescription in so I call in I knew it was going to be a battle. First call told them I was just there and my presc. Didn’t go thru she said please hold, then transferred to nurses voicemail well they say it takes 24 – 48 hrs for a response. So I call back call number two I said «I would like for someone just to let him know that the prescription didn’t go thru, she replied all I can do is send a message thru the computer I said we’ll how long does that take she said I don’t know when they read it they will call you. I said may I speak to an office manager please I am calm because this isn’t the first, second or third time that I’ve spoken to an office manager there. She replied they all left I said excuse me so who is in charge she replied no one I said wow so do I have to go there and wait until someone helps me out she replied no you don’t have to do that just wait for them too call you. So I went down and personally got my prescription sent, this is the worst customer service ever I will be writing a letter to Healthfirst Medical Group and the BBB!

Let me preface by stating that I’m «that guy» who refuses, and absolutely despises going to a Doctor, until either:
1) My wife forces me to go
2) Common sense comes into play, and I realize that it is necessary
I’ve been dealing with a nagging case of the congestion, cough, and flu since before Thanksgiving. Generally, I can shake these symptoms in a few days. Unfortunately, this time, it gradually started to affect my chest, and I had this strange discomfort, and slight pain. Now concerned, that common sense lightbulb came on, and I knew I should see a Doctor.
I called Health First, right before Christmas, after my normal Physician was booked. Dr. Tommy Duncan had an opning on a Friday morning, before the Holiday week. I was immediately impressed with Dr. Duncan, as he was thorough, asked a lot of questions, and seemed genuinely concerned to figure out what the problem was. After a few tests, and chest X-​Rays, he ruled out anything serious. A simple inflammation of my lungs, due to the flu, and cough. Meds and rest for seven days. Success, as I’m cured!
I even received a follow up call from Health First on the day after Christmas, to see how I was feeling. Who does that anymore? Nice touch!
When I’m sick, or experience any future ailment (s), I’ll make an appointment at Health First Medical Group. Highly recommend!