Family PetCare

These wonderful people have called me multiple times through the week following up after our first visit. Our next appointment is coming up and we couldn’t imagine Titan being in better hands.

I have been going to Family PetCare for over a decade and trust them implicitly. We have three cats and two dogs. All are rescues.
Both dogs were rescued by Family PetCare, fully vetted and adopted to us for a fraction of the cost they put in to the dogs’ vaccinations, neutering, blood work, heartworm testing and prevention medication.
The cats were rescues from one of the many 501c3 groups the clinic works with.
As an adopter, long-​time client and former volunteer with a cat rescue group I have seen numerous aspects of the clinic.
CARE: My pets are treated as the family members we consider them to be. The vets are loving, affectionate and gentle with each pet. Belly rubs for the dogs and chin scratches for the kitties are the norm.
TREATMENT Part 1: One our dogs, Opie, developed terrible allergies. My husband and I researched what could possibly be wrong with him, but were stumped as his symptoms were atypical. After a thorough exam and blood work to confirm, Dr. Jaramillo determined the cause and offered multiple treatment options. Some were more convenient to us while others were less expensive. We ended up choosing the option that was easiest for Opie. Dr. Jaramillo closely monitored his progress and made sure I understood the treatment, possible side effects and potential success rate. I can’t describe how above and beyond she went.
TREATMENT Part 2: Our cat, Nadine, is well into her senior years. Dr. Duncan educated us on the things we need to monitor and discussed the treatment options for Nadine’s low thyroid which was causing her to lose weight. She actually recommended the lower priced option as it was what was best for our cat. The other option would have brought in quite a lot of money, so I know that pets come first.
BOARDING: We board both the dogs and the three cats at Family PetCare when we travel. We are always given a choice to give each dog his own kennel or have them share. It isn’t about saving money; it is about keeping the animals as comfortable as possible in their home away from home. The dogs pull on their leashes in excitement all the way through the door and have no fear (even though this is where they were both neutered!) of the vet’s office. Side note: I’ve seen the entire clinic and I don’t understand what other reviewers are referring to in regards to the kennels. They are HUGE! I’ve dropped in unannounced and found my dogs to be happy, healthy and enjoying the play-​time with other dogs. The kennel was spotless.
COMMUNITY: Family PetCare hosts numerous community events throughout the year. Non-​profits are invited to set up booths in addition to the vendors. There is a live band, petting zoo, kid-​friendly activities and raffles. One year there was even a pet musical ‘chairs’ with cake prizes! They work with numerous non-​profits donating their services or charging a negligible fee to ensure as many pets have an opportunity to be adopted as possible. It really is about the love of animals.
STAFF: In addition to the veterinarians mentioned above, the vet techs strike the perfect balance between professional and friendly. With 5 pets, I feel like they’re all old friends. Kathy, the clinic’s Client Advocate, is a gem. I’ve never seen her ruffled; even with a full waiting room of nervous pets, the phone ringing and checking out a client. Last, I had a billing problem and spoke with the Office Manager, Chantra, who printed itemized statements and took the time to go over each charge line-​by-​line with me. When it was determined I had actually been *under*charged a small amount, she offered to discount the $ 8.00 instead of charging me.

We have been using Family Pet Care for years. I think over 15. They are a local business and are convenient in case of emergency or needed scheduled pet care. They try to accommodate our schedules. The facility is always clean and odor free as much as an animal clinic can be. They added a larger kennel area and have a large open fenced area for a dog run.

I’ve had all my animals come to this vet. I currently have just one cat and i take her about once a month to get her nails trimmed and they’re very nice and talk about how much they love her. The staff is very friendly. The only problems I’ve ever had is they forgot to give my cat one of her yearly shots and I had to go back to do it, and when we had her fixed they put a cone one her which I don’t care for on cats because she just tried to back out of it and it looked so sad but it wasn’t a big deal we just put an ace bandage around her and at one point put a onesie on her and she was fine.

Dr. Morton and his staff are amazing and deeply caring folks, they gave so much of themselves to help Sandy, a dog who was shot in the head. Family Pet Care has cared for all my dogs and all my fosters, and I’ve recommended them to many others and other rescues I’ve worked with. The staff is very knowledgeable and compassionate. They’ve expanded their clinic to include a larger boarding facility, and they have their own dog park to exercise the dogs in their care

I come to this clinic to get my cat’s nails clipped. It’s conveniently located to me and clean on the inside.
The people there are always extremely friendly and accommodating. It’s a little more to get her nails clipped here ($ 15.50) than at Petsmart, but not all Petsmarts have cat grooming and if they do, their groomers only work on select days.
I’ve seen the dog park and all of the other animals seem to be having a good time. I watched a vet tech walking a couple of dogs too. The staff seems to be super friendly to the animals and seems to genuinely care about the pets. They also had birds and bunnies in reception. I thought that was nice for people waiting in the lobby.

Having to give 1 star almost makes me not want to review because 1 is giving way too much for this place!
I volunteer for a 501c3 Rescue and unfortunately we had to board some of our dogs here… big mistake!
They kept most of the dogs locked in tiny, dark, dingy, concrete rooms in crates barely big enough for the dog to turn around and stand up in. The pictures you see of their facility on their website and facebook aren’t even close to being the types of rooms a lot of our dogs were kept in. One very hot summer day we walked into one of the rooms and they had the heater blowing in there and the dogs were soaked from panting for God knows how many hours and standing in urine.
We have pictures of our dogs being kept in airline crates in a bathroom because they ran out of room.
Another volunteer and I had gone one day to take pictures of some of the new dogs for our website and we walked up to 10 dogs (some not even neutered yet and shouldn’t have been allowed to be out with the rest) in an outside run (hey! at least they were outside for once!) and what happened? 9 of the dogs went into pack mode and attacked 1 of the dogs and tried killing him. Where were the workers? No where to be found! We had to run across a parking lot, into the building to find someone to come help. It took several workers to get those dogs off of the 1 dog. After they finally got separated and things calmed down, the 1^st vet tech (Cindy) that came out said she told the manager Chandra that this would happen. She said the day before the dogs were dragging another dog across the yard! So they were aware of the fights but still put TEN shelter dogs, with unknown back grounds, some not even fixed yet, all together in 1 play yard and were there all day long she said. And myself and the other volunteer were blamed for what happened and treated like garbage. The manager Chandra said «I don’t have time to deal with rescue dogs» and that «letting them out was done as a courtesy.»
Really?
I happily work my butt off as a volunteer for this rescue. I was not being paid to be there, so her telling me that she didn’t have the time to deal with those dogs offended me, because out of the 2 of us, SHE was the only one being paid to properly care for them!
She had the nastiest attitude. When I had the nerve to ask her why she was being so rude to us and told her this was all inappropriate, she got so emotional and irate, she then threatened to call the cops on me. To this day, they still have not owned up to the negligence that happened that day or any other day for that matter.
I had left a review about Family Pet Care once already, but they tried bullying the owner of our rescue over it and threatening to sue her for slander because of my Unilocal review, so I deleted it, but only to stop the phone calls from them, but I’ve thought long and hard about it and I will not allow them to bully me. Not 1 word from me is untrue and we have proof, pictures, videos and witnesses to everything. All of the things I mentioned in this review are things that I have personally witnessed. They will not get away with bullying me into removing a review about the neglect, abuse and horrible customer service.
This place is shady– Keep your animals FAR AWAY!

I went to Family Pet Care for several years. They took good care of my kitty until the end. From the beginning it was apparent he wasn’t going to approach this «trip to the vet» stuff with anything less than out and out rage. There were several times we had to take care of his visit over two separate visits as he’d become quite agitated. He got a bit of a reputation.
Once it was apparent that he wouldn’t be with us much longer, the staff was supportive and concerned with his status as we just tried to keep him comfortable until quality of life wasn’t outweighing the effect of his disease.
They were always respectful and caring.