Empower Insurance Group

Since my original review, two things have happened: I reached the adjuster from Empower and received a letter from them. The adjuster told me that they hadn’t been able to reach their customer at all. The letter from Empower stated that they were beginning the claim process (this was 6 weeks after the accident) and that I would hear from one of their inspectors (this was 4 weeks after an inspector was over).
Based on those apparent delay and stall tactics, gross incompetence, and my need to have my vehicle serviced, I filed a claim with my insurance carrier, despite the fact that I was hit by Empower’s customer, with proof provided to Empower and my carrier. I couldn’t wait forever to have the car serviced, especially as I couldn’t even open the driver side doors. Dealing with Empower vs. my carrier was a night and day difference, a low-​class vs. first-​class experience. My carrier will arbitrate to secure all disbursements from Empower (important to keep subscriber rates low) and return my deductible (important to me personally, and which I wouldn’t have to pay if I had been able to go through Empower).
It’s clear that Empower counts on complainants not following through with actions and pocketing monies they don’t disburse. It’s important that people who are ripped off by them file complaints, post public notices, and take actions that will secure monies owed until they are unable to continue to operate in the unethical manner they have been operating.

These guys don’t want to work. Whenever they tell you they’ll call you back, never expect that call to happen. The adjusters need to learn how to talk to people. They talk to you like they’re paying you out of their own pockets. Worst experience with an insurance company.

Nope!

I had this insurance company for a few months and was dissatisfied with not only their customer service but their lack of professionalism when dealing with paying clients.
Save yourself the time, money and stress.

These people are a Fraud! I need Texas insurance and I wanted to change my current insurance to a cheaper rate any way I heard the number online for freeway auto insurance and it says you can get insurance for $ 29 ok so I call and try and set up they have all wrong info on me but I correct them. Then they tell me some one else’s birth my name all wrong on the forms so she tells me I need to pay to set up 126 but another 107 in a split payment well she calls me back because they need take pics of my car. I go to a place look broken down and it’s not even the freeway company! I get worried so the lady started blowing up my phone telling me I need to sigh some forms and at the bottom of the form it’s not even freeway it says EMPOWER. I’m so like why these goons out here taking folks for a ride! But I’m here to tell u I’m the wrong one!!! Please believe it!

Empower Insurance Group has been harassing us since June of 2014 by continuously sending bills and notices to the wrong address. We do not do business with the company, and the intended recipient does not live at our address. We have received several dozen letters and notices from the company since harassment began almost a year ago. I have called them 4 times in the process, and every time a representative has told us that the issue would be resolved; however, we continue to receive a letter or notice at least once every two weeks. This is not only irresponsible and incompetent, but it undermines my identity by continually associating my address with a delinquent insurance policy. After months of trying to unsuccessfully resolve their error through phone calls, a BBB complaint has been filed against business for harassment.

Terrible company. Had full coverage on our BMW. The policy was cancelled they we’re suppose to refund the prorated amount. They continued to draft funds from our account on a cancelled policy. They ask for proof of personal bank statements and then say they’ll send a check a week or so. Save yourself the headache. Bad business all the way around.

Worst insurance company ever. Charged me over $ 100 in «Extra fees» after I canceled my policy. When I asked why the fees are on my account when I had auto pay set up. No answer. Charged a $ 66 fee for canceling my policy. I switched to Geico!

–5 Stars. Hands down the WORST customer service I have ever experienced. I can’t be the only one out 30,000 drivers that have purchased insurance coverage online through Empower and are beyond dissatisfied. Costly time wasted with customer service far outweighs the money saved by purchasing an online auto insurance policy. «Empower wants to provide the best service possible.» There is a big difference between wanting and doing!

Hope you do not get in an accident as your claim will not get paid. I had to wait for over a week to get a return phone call after a claim was made. Then, I was called a liar by the claims adjuster. The claims agent was rude throughout the conversation and stated that they were likely not to pay my claim because the insured was not the person driving the car. Fun fact, that is not the law! Can you say, «bad faith.» Looks like it is time to lawyer up.