David McDavid Ford Fort Worth

No one there knows anything about towing. I’m not saying I did when I bought my F150 but since they sell trucks I would of thought they did. When I bought my truck I was looking around and saw some trucks with 3.73 gear and asked the sales man about it and he just glossed over it and said it doesn’t make a difference and all F150s can tow 11.3k lbs. after doing research my truck can no way come close to that. The sales man had no clue what the max tow package or having bigger gear would do. Do not buy trucks from David Mcdavid.

Reaching out after the fact is useless. I don’t have the time for false apologies when they know they are no longer obligated as I no longer own the vehicle. The time to care for a customer is the present not when you feel safe you won’t have to correct the situation as the problem is «gone». Stop trying to save face by trying to correct what should have been corrected months ago. I would not have written such a scathing review had they even tried.
In the event you can’t see it. A manager replied to my review of my experiences. They were probably instructed to do so to attempt to get me to remove what was said. I think not. Although it is the very short version of multiple bad experiences it is not going to be erased by a hello, apology and farewell. You know what this mess cost me? A heck of a lot more than an apology.
No thank you. Learn how to treat a good customer and this won’t happen to begin with.
Goodbye ford

Brought my vehicle here a few weeks ago for a recall and «The Works». The service
Representatives I dealt with on the phone, and in person were very friendly and helpful.
This dealership is pet friendly. This is a big deal to me. My 2 small dogs and there stroller
Were allowed on the shuttle to take me home. Shuttle drivers was kind, helpful and talkative.
My vehicle was done sooner then promised Everyone I dealt with here was nice.
Great experience!

Called to make an appt. to bring my car in, told the service advisor my 3 issues and when I arrived I did not meet the service advisor. It took 3 days of calls back and forth for them to figure out I was missing a trim piece off the turn signal. I felt like I should have drawn a picture and written down detailed instructions for repair. $ 700. and 4 days later I had 2 of the 3 service issues resolved and bird poop on the windshield.