CarMax

I worked here about 15 years ago and would never buy a car elsewhere.
My car was suddenly a total loss, due to the weather in North Texas. I had use of a rental car for seven days, so I was on a big time crunch schedule.
My fave sales guy Charles Brown was busy, but he met my husband and I at the door and introduces us to Ruben, who took care of us the entire time.
They have cars in every price range and the sales people are quite laid back. I wanted to test drive a few and was able to, no hassle, no pressure, just a great experience.
It was around 1900 when I decided on a car and my outside credit union financing wasn’t open any longer. This being the case, I opted to run a credit app at CM to compare rates.
I signed with them, at a higher interest rate, because I knew I could replace their financing with mine in three days, for FREE!
I also opted for Max Care, their extended warranty until I could explore the warrant offered by my credit union. Turns out the CU was a better deal, so I cancelled the Max Care, no wino questions asked.
Paperwork took about 20 mins and then I got to see MY new carM. They had adorned it with a bow, which was awesome for my picture!
If you need a reliable used car, fair sales and financing practices, please check with Carmax! Ask for Charles, Ruben or Richard and tell them I sent you!

My husband and I bought a vehicle from this carmax yesterday. When we walked in, we were greeted by Stephanie. She was very kind, and I immediately felt like we made the right decision in choosing to do business with this location. Stephanie was very knowledgeable about the vehicle we were interested in, and made things as smooth and quick as possible. The entire staff was very friendly, and we will be recommending this place to all our local friends.

Great service. Bill Dearman helped me find a car and was helpful and courteous. I tried several other dealers including Toyota of grapevine and a few places on division street. All of them agreed like I should be grateful to be there. Carmax treated me with respect and made me feel welcome.

Not very happy with them right now because after I bought my car, I was told to call the service dept if I had any problems. I had (have) a problem. The Bluetooth doesn’t work. I called them to ask them to please show me since I had never had a car with that option, & the directions I tried didn’t work. Well it’s been over a month & haven’t heard a word from them.

I walked in to be immediately greeted by Art. I told him I wanted to get an appraisal for my car. We walked to the car and took a look around. He asked for the keys and lead me into an office where he asked a few questions while filling out some forms.
The whole appraisal process took less than 30 minutes. I got my print out appraisal and they were offering about $ 4k below KBB. I was impressed by the cleanliness and organization.
I browsed around to take a glimpse at some prices and I was impressed with the numbers. Ex. 2013 Mercedes C250 with 7k miles for $ 33k. If I were looking to purchase a used car, I would come to Car Max.

When I say these ppl will treat you right make NO MISTAKE in what im saying! I had spent the past two weeks going from car lot to car lot meeting one shady dealer after the next. when I went to a small car lot near Fort Worth and test drove a car that I really really wanted that place was nice and don’t get me wrong although I really did want that car I remember someone telling me to go to CarMax so I held off on the purchase of that car and decided to head to CarMax besides it wasn’t that far away only 10 minutes I said why not give it a try and if there was nothing there then I would just turn back around.
I’m just going to be really honest with you my credit is very very bad I made some mistakes and now I’ve grown a little bit wiser from them but its hard trying to get back on your feet when your past is holding you back if you truly want to know what my score is to put your mind at ease reply back or send me a private message or do something so I’ll know and I’ll tell you but if they can help me i have a RECENT REPO on my credit report so I KNOW!!! I know they can help you and I did not have to put a lot of money down at all! And im rolling in a 2011 IM THE SECOND OWNER!
they didn’t require much from me at all just proof of my JOB my DRIVERS license and MONEY down that’s it!!! THEY SAID YES! when other ppl turned me away! Or acted like I had the plauge when they seen my credit score. I say give these people a call, go up there see what they about, ask for Mike manila i think his last name is. Really super duper nice guy I really thought I was going to blow me off he was real good to me and I KNOW he will be that way to you!!! TRUST ME im in a car with on 30k miles

I bought my very first car here. I remember it like it was yesterday. It was 7 years ago, when I was a college freshman. I was 18. I bought a 5-​year old Nissan Altima emergently because I had a new job that started the next day. Now I needed some wheels to get there!
They have a huge inventory. Their salespeople are very low pressure and personable. All of them. My parents aren’t really into haggling, and they liked that the prices were fixed so they took me here to buy a car. Modern day Christine and her husband, however, actually like haggling, so Carmax isn’t our first choice based on that alone. Carmax will includes a free 30-​day warranty with their cars regardless of new, used, or if you purchased an extended warranty. I have not found another used car dealer that offers that service. My «new» Altima at the time had its window motors stuck and they all needed to be replaced. I didn’t notice this until a week later on the highway, and they replaced all of them without incident. The experience was relatively quick and painless. Can easily be your one-​stop shop if you don’t like driving around and negotiating makes you weak in the knees.
Fast-​forward to today. Honestly, I like going to Carmax to test drive. They have a huge inventory, and the salespeople are all actually really cool and helpful (Hunter and Tracy helped me more recently). I would also take my car here first to sell. They will give you an appraisal good for a week. They didn’t have the precise make and models I wanted, but did allow me to test drive similar cars. They did not have any 2013 Nissan Altimas as of yesterday, so I left.
Their car quote was fair. They offered me about a grand less than blue book value, but really, my now 13 year old Nissan Altima was limping. Long red lights made me nervous as the RPM would go nuts and it would start shuddering. When I later found the car I want at a price I liked, they offered me less than what Carmax did. All I did was flash Carmax’s offer and they matched it.
I’m sorry to use you Carmax, but you are so consumer-​friendly and your salespeople are all super cool, its hard not to. Love ya, see you next time I need something :)

VERY Dissatisfied. We went to this location to buy a truck that we saw on their website. The sales rep stated that we could not be financed for that truck. We then selected another truck, which had to be brought up from Houston. This was on a Monday. The sales rep stated that there were 16 vehicles coming up from the Houston stores so our truck should be in by Wednesday, if not sooner. On Wednesday, I called to check in & was told that I would get a call back or text. Never got it. I was the one that had to call in to check status. On Friday, the truck came in. I was told to come in and that within an hour, it should be cleaned and ready for test drive. I arrived at Carmaxx @1pm. My husband @5pm. Truck still wasn’t ready. After several hours, and being told that they prepared the wrong truck, we were able to test drive. My husband decided he liked it and wanted to buy this truck. We left the dealership @ about 8:45 pm. The next day, while checking out the new truck, my husband noticed the hitch was gone. This was not only present on the photos we were shown, but on their «invoice» that was posted on the window. He called and left a message for our sales rep to call back, with no luck. After many calls and speaking with salesman, sales manager, and someone in the service department, we still have no hitch. I would not recommend Carmaxx to anyone. Their customer service SUCKS!!! We have been treated with dissrespect from the sales rep to the after sale.

this place is so simple and stress-​free! i absolutely enjoyed my experience here.
while browsing the vehicles, i was unable to find a car i truely loved. however, that did not stop my consultant from helping me. he quickly put my specifications into his computer and found a car i instantly fell in love with. the car was located in a city 3 hours away, but arrived on the lot in 2 days. it was amazing. when i checked out the car, i noticed a fog light was not working. but i had it replaced, with a BRAND NEW one, for FREE. also about 2 weeks after driving off the lot, i noticed a small speaker wasnt working. the helpful service techs ordered a brand new one and fixed it for FREE within 2 days.
the employees are all extremely helpful and kind. they are NEVER pushy, and extremely understanding. i now recommend carmax to everyone looking, or even thinking about looking, for a new (to you) car.
do me a favor, go to a typical dealership, listen to them push and push you, then spend 30 minutes trying to keep you from leaving. once you break free, go straight to carmax. and relax!

Since I hate the game of the driving quickly through the used car lot so you leave before the sales guy has time to chase you down, we tried carmax. It’s a totally different beast. In some ways better and some ways not so great.
To get started browsing, you must walk through the building where a sales person comes to assist you (or for a cynic sees you as their next paycheck). While that situation was a little awkward, the sales people are not pushy… even when compared to non-​used car sales people. They do a good job of educating you on the value you get from a carmax purchase (ie, the security of knowing your car was thoroughly checked and meets their criteria for sales). They only keep cars that meet their criteria and send others to auction. If I remember correctly they sent more than half of the trade ins to auction.
After you learn about the carmax approach, you can go and view the stock. They have many vehicles on hand and available for test drives. It’s actually very nice to be able to try out the varieties available if you are unsure of exactly what you want. After picking out the cars for test drives, the sales person accompanies you on a drive. The sales people make the same commission regardless of the cost of the car sold so they seem to be more inclined to make sure you are happy than to just buy a more expensive car.
If ready to purchase, the sales person walks you through the process themselves up until the point you are handed the keys.
Overall, I got a car in excellent condition for a fair price. The best part of it all was that I have confidence that my car is in good condition driving it off of the lot. I didn’t have any assurances of that in buying used cars in the past.
The downsides of the process are pricing. No negotiation is allowed. This is nice for some people (myself included) as it’s «what you see is what you get» in terms of price. The other part which was more difficult was the trade in. If we would have traded the car in, they would have given us a wholesale price, not a trade in price. This is due to the fact that the company spends a lot of time inspecting and tuning any car to be resold.
I would recommend carmax to my friends and fellow UnilocalERS.