My mother had passed and pre-paid for a memorial service, but we were looking for a larger location. We called Bigger’s and they were very rude and insensitive towards us. They said, «You get what you pay for,» in regards to the place my mother had already paid for. I understand their policies, but they did not need to be so rude.
Jason A.
Classificação do local: 5 Fort Worth, TX
When my father passed away in 2007, this was the place we used. My mother didn’t know what to do or how to do it and was one of the hardest and most stressful time in her life. Upon arriving, we were greeted by Larry Biggers. This guy know his business. There was no pressure to buy upgrades or anything other than what my father wanted. He was so helpful, took the time to explain the different options available. He ordered the death certificates and dealt directly with the insurance company about the life insurance policy. This may be standard practice, fortunately I don’t have a lot of experience in dealing with these kinds of things. Everything these guys did just took such a load off my mother’s mind. Very compassionate people here.
TexasPossum T.
Classificação do local: 5 Fort Worth, TX
This is an honest family business, not associated with the big money grubbing funeral home chains. At no time did we feel any pressure or up-selling. Larry Biggers took care of us personally from the time they picked up our dad to the actual burial at the graveyard. The service they provided us could not have been better. Everything went perfectly. He even arranged for a Navy honor guard to come to the gravesite to fold and present the flag to the family. I can’t recommend them highly enough. One thing I have to say I appreciated MORE more than anything else – the genuine compassion they have for their customers. These people treated us with respect, kindness, and even humor. No fakey-ness to be seen. My heart-felt thanks go out to them.
Rachel W.
Classificação do local: 4 New York, NY
The only reason I did not give them five stars is because I was burying my mother. Honestly the place is great. My mother had her mothers viewing there and she requested it as well. I think she would have been pleased with how she looked, of course this is always a hard thing to deal with but they make it as nice as possible.