Summit City Car Care

My power steering went out right before Christmas 2014, I took it to Summit City Car Care to have the power steering replaced. Picked it up after Christmas and drove it home, the whole way home it has the loud whining noise as I accelerate and turn the steering wheel, very loud. We take the car back in to express our concern and the mechanic tells us that «It’s probably some old power steering fluid still built up in there, once you work through that, the noise will stop». 1. Why was the power steering not completely drained of the old fluid? 2. It’s now almost Christmas 2015 and the same whining noise is still happening and hasn’t gotten any quieter. I have removed fluid from the reservoir and added new fluid with leak protection to see if that would help at all and nothing. I am pretty sure they installed a junk power steering. Now it sounds like a drive a clunker around town. Couldn’t be more un-​impressed with the work done or the response to the noise the car makes since driving it off their parking lot.

The owner just sent this email to me:
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I am sorry that you had such a bad experience at my business. If you would call me at 260−482XXXX I would like to find out exactly what happened and who took care of your service and try to make it right.
You have it wrong about the owner being a man, I am the owner and my name is Patricia Bxxxxxxxxxx and xxxxxxx xxxxxxxxxxxxxxxxxxxx xxxxx xxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxx
I would also like to find out about the employee that you said worked for Sears before working here because I don’t have an employee here that looks like how you described this employee.
Again, I like my customer’s to have a pleasant car repair experience and do not tolerate employee’s installing parts on vehicles without approval so give me a call and I will see what I can do to resolve your bad experience with my business.
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I called her up, and the owner found my service records on one of her old computer systems.
She was able to tell me that the year that my van was serviced. It was the year 2000! She bought the business in 2002. The mechanic was not there at that time!
Sears Corporation will not give out a reference on its former employees. The threat of a lawsuit, telling people what kinds of things he did would have been grounds They did not know what kinds of things he did wile he worked there.
All I had to do was to tell the owner to go over to the store, where he worked at, and have him was to ask the automotive employees for a reference on him.
This would have gotten my money back, and he would have been terminated.
You may not know it by looking at me, but I donate monthly to the Fort Wayne Rescue Mission. And this was the way I used to look at him. He did have one friend though, «Scott O». When I first started working at Sears, I would hear stories about «Scott». Thinking it was some sort of a shop joke? The time he misdiagnosed «battery, alternator, or starter» problems, and was not allowed to do that anymore. Or the time he took a pressurized grease gun. And started filling up a front rack ball joint. One of the mechanics told him it was full of grease, and he should stop. He didn’t, it exploded, and Sears ended up replacing it. Finally the act that got «Scott» fired. He was operating a tire-​changing machine. One of the bars used flipped up and hit him in the chest, breaking one rib. Sears had to pay for an ambulance to drive him to the hospital. About a week and a half later, they called up the hospital. Since he was being paid for being off. And they found out that he wasn’t in the hospital. «Scott» got terminated.
About a month later «Scott» got a better job, at Tomkinson Dodge on Illinois road.
He drove a car up on a rack, lifted it up. The car rolled half way off
I think both employees had the same skill level.
*NOTE* Yes I would take my car there. It is a better choice than any Midis muffler shop, Tuffy auto, or especially a Jiffy Lube. These places tend to hire unskilled people, (Like the two described in my review).Or have a high turn over rate!