Pampered Pets Bed & Biscuit

We were new to the area and were looking for a new place to board our dog for upcoming getaways. In short, we found the best place in Fort Wayne. We toured numerous places, but none of them had the professionalism, kindness or quality that PPB&B. We took our dog for daycare a couple of times before boarding to get him more comfortable and he absolutely loved his time there and was wonderfully exhausted after getting home! We are lucky to have a place like this or we would have been stuck at home or begging family to dog sit!

I thought this was a great place, until…
Short story, they lost (or stole) a very expensive blanket that we left for our dog while boarding for a few days.
When I went to pick up my dog after a long weekend, I noticed his blanket was missing. You see, this place encourages you to leave whatever items you want to for your dog. In this case, our little dog loves this $ 70 blanket, so we leave it for him.
This time, I called to let them know (5 minutes after leaving) that his blanket was missing, and they could not locate it. They said they would call me when they found it for pick up. The call never came. After about a dozen calls later, we were told the owner would call us. This never happened.
I’m fed up. It’s not because the blanket was lost, it’s because they’ve done nothing about it. To this day (it’s been 2 months), this is still unresolved. A replacement blanket would be nice, but even a credit for the cost would suffice.
I’m not sure what the issue is, but I don’t think we will take our dog here. We have not been unreasonable. We just want them to make it right.

Unprofessional, shady, and use baiting tactics to get you in the door. I bought a Groupon for a 3 day stay for my pup while I was camping. I called ahead and asked if it would work for a Thursday late morning-​Sunday early afternoon stay, and they said yes, so I booked. When we showed up, however, they informed me that I would be getting charged $ 47.15 in ADDITION to the amount I had already paid for the Groupon. My parents had also booked with a Groupon, and had called ahead and asked if they could have two dogs in the same suite with the Groupon, and when they arrived, they found out they were not only going to be charged a fee in addition to the Groupon, they were also greeted with a huge charge for their second dog, despite being told the Groupon would cover two dogs when they called. The lady at the front desk was not the nicest, she argued, she pressured, and she talked over us trying to talk to each other and to ask her. Never again will I even think about bringing my dog here; they treat humans this way, I can only IMAGINE how they treat the animals! Oh, and when I informed them that we would be taking our dogs elsewhere, the lady at the desk suddenly had a «cheaper» way to for my parents’ dogs to stay (two large dogs — they would’ve been miserable!) by putting them together in one of their smaller, standard suites instead of the deluxe suite they’d paid for. When I told her we weren’t interested and would be reporting the business to the BBB for their shady business tactics, the lady scoffed and snottily replied «Okay.» I made sure to take any and all of the paperwork that had our names on them, written or printed, so we could have proof of their unprofessionalism. Ridiculous.

I’ve been bringing my dog Macie here for daycare for about a year, and she absolutely loves it! She has lots of room to run and play with other dogs while I’m at work!
I love seeing her get excited when I pull up to the building. I know she’s being well taken care of!

We alwasy take our dog here when we are going out of town. We get the deluxe suite, which is not a cage, but a room with a glass door for the pet to see out of, a TV and a bed. It is not cheap — but I feel better leaving him here than in a cage somewhere. I also sign him up for a few play-​times, a few walks and a bath on the last day. There are lots of add-​ons you can choose, and of course they are expensive as well. They even have a webcam where you can log on and watch your dog in their «suite». I have never tried that, cause I really don’t want to see how lonely he is :(
Everyone is very friendly and I feel safe leaving my pet here.

Yogi use to go to this doggy daycare (last year). He absolutely loved it!!! I took him when he was 1yrs old for the first time, he loved it soo much that the next day he whimpered and kept looking at the door bc he wanted to go again! So, of course I took him lol. There is no other place like that doggy day care. They all have such a great time there. Yogi use to go for half a day, which was up to 6hrs for $ 9 sometimes I add the ice cream for him. He would come home soo happy and tired. They have an indoor and outdoor sessions and webcam available to watch them play. They always told me he was good and loves the kiddie pool.