Club Car Limousine & Trolley

I hired Club Car Limousine for an afternoon event. Joseph was our driver and the whole experience exceeded my expectations. The car was great and Joseph was professional and kind. We cannot thank you enough for making the day a success.

The trolley, which i am on currently. Smells like absolute exhaust. There is definitely something wrong with the vehicle. The speakers are also blown which makes the music sound terrible. The idea of the trolley is definitely a fun idea, but they need to do some improvements to fix these issues.

Read joes review, ours was a trolley for a bachelor party of 25, trolley broke down, 2 hours later a limo shows up half the size, limo blows a tire… this company is a joke. And Phil thought he did me a favor by refunding ½ the tab. Lmao. I guess I shoulda read this review first.
Don’t use this company, they’ll find a way to ruin ur night, if not kill you first with their junk equipment

Could not say enough HORRIBLE things about Club Car Limo. We hired them for our wedding reception to drive our guests from Albion IN to Fort Wayne IN where the hotel was. The trolley arrived on time, but then when we went to leave it would not start. The driver called Phil, the owner, and we were told a limo would come out to provide the service and would be arriving in 40 minutes. Our guests waited until 3:30 in the morning for the limo to arrive. During this time we had called Phil countless times to try to to figure out why there was such a delay. We were told everything from the original 40 minutes, to a mechanic would come out and several other excuses. Finally at 2:30 my father-​in-​law called a different limo service who had a limo out in 1 hour. Club Car Limo had finally arrived no more than 10 minutes before the second service at 3:30. The Club Car then dropped my guests off at the wrong hotel, and when it tried to leave and take them to the correct hotel the limo would not start. After a few minutes it started and my guests were taking to their hotel. They did not get to check into their hotel until almost 5:00 in the morning. My wife and I were to go to Fort Wayne with all of our guests at the end of the night to go out to bars and then to the hotel. Instead we went to bed disappointed in her childhood room at my in-​laws. However were were still charged for the hotel room because we couldn’t cancel in time, our photographer (a friend) also lost his room as well as my best man (brother). We also had to pay the second limo company $ 100 for coming out to Albion. When confronted, Phil refused to refund our money. My wife demanded a refund which he finally did a week later. Once we got back form our honeymoon two weeks later we went to his office to talk about the loss of hotel rooms and the payment for the other limo service. After a long talk he refused, claiming we had signed a contract that released him of responsibility for incidental damages. Neither my wife nor myself signed the contract. We asked him 3 times to produce the contract and he again refused. I have never dealt with such an unprofessional company, or with such terrible customer service. I understand problem due occur from time to time, but the manner in which he handled the situation was completely unacceptable.