Bart’s Car Store Inc

When I read online reviews of merchants, I notice that most of them are in the extreme, and the vast majority of those are negative.
I bought a 2008 Saab from Bart’s last week. Finding their listing through
, i could see they were pricing pretty aggressively. So they were alreadynn the neighborhood of «reasonable asking price.» You should know what a fair price is BEFORE you engage a dealer on a used car.
The salesperson Jake Springer was great in communicating on the phone, email, etc. I had arranged a pre-​purchase inspection with a local mechanic, and Jake sent me on my way with minimal hassle.
When I decided I wanted to work out a price, Jake and his manager were similar to other dealers — that «I’ve got to talk to my manager» dance. I get it. In my case, they countered once and accepted my second offer. Everything after that was hassle free.
I recommend Bart’s. They seem to seek out good vehicles to out in their inventory, and they seem to genuinely want a satisfied customer. Some reviews would tell you otherwise, which is why I’m writing.

My girlfriend and I traded-​in her old vehicle for a used one here. They gave us a fair trade-​in price and a great deal on a used Dodge Nitro (one of the best even compared to ones on the internet). They helped us through all the financing and legal details (we had extra paper work with moving from Ohio, but they gladly helped us and made it a real nice transition).
We dealt mostly with Scotty who was very professional and kept his word on everything. About a week after owning the vehicle the brakes started to make a weird sound and we called them and they said «Bring it in» and they replaced them with no extra charge. I’ve never had service like that. Definitely a life-​time customer.
I give them 5 stars because everything was to our expectations.

****STAY AWAY!**** They have an F on the BBB for the past 4 years for a Reason!!!
I received one if their holiday mailers at my home and scratched off supposedly a possible $ 100,000 cash prize. After registering online, I called to find out what the rules were and what I had to do. With no purchase necessary, I just had to spin a wheel for my prize. Obviously it was a ploy to get customers into the door but it worked and who doesn’t like free money?
Calling ahead I was told to ask for «Ray». Showing up with a buddy of mine, I asked for Ray upon arriving and the sales floor guys had no clue who he was. After finding Ray, he, unlike any salesmen I’ve ever met, proceeded to berate, disrespect, and patronize me because I refused to sign up for a car. This was NOT in the rules and I wasn’t going to sign anything.
Ray wouldn’t take no for an answer until I asked for a manager who then told Ray that I didn’t have to sign anything to receive my gift. After I «spun» for my prize, I collected it and walked out of the place.
My thoughts:
Ray needs a new job. Insulting someone’s intelligence, and questioning my income is outrageous and very bad business for a dealership. Comments like: «You make $ 4,000 a month and you can’t afford a car?» and «Good luck finding a decent car for $ 5,000.» is disrespectful and highly unprofessional. You don’t know what sort of bills and financial responsibilities one has. He even proceeded to make fun of me for spinning for a prize of $ 1 and kept being extremely passive aggressive that I had to call him out on it. I was thinking about going Bart’s for a car but I’m going to go with a service who values their customers and doesn’t send any Tom, Dick, and Harry to do their bidding. Purely disgusted.