Allstate Insurance: Justin Harkelroad

Garbage! I am so disappointed and upset with Matt at this company right now that it’s not even funny. We switched all of our policies over to All State recently. Matt Hullinger was super helpful when we were shopping around and looking to switch from State Farm. We decided to switch all of our policies – two houses, rental insurance policy, 4 vehicles. A lot of coverage. He was suppose to take care of canceling the policy we currently had, transfer it over, etc. Nope. Didn’t even follow up with our old policy holder. Someone from this office called us and that is how we found that out – that the old coverage had not been cancelled as they said it would. So that was the first… let down. State Farm cancellation was post dated from when it was suppose to be cancelled and switched to All State – so hats off to State Farm for that. No biggie. Unprofessional. But I’ll survive. Now, nearly 3 months after we switched we are told we need a railing on our stoop at one of our rental properties. Ask Matt if this is necessary as we 1) didn’t know about any concern about this initially, 2) it is a rental quite a distance away and thus is not feasible and 3) the money we would have in putting up a railing would negate any savings from the policy switch for at least a year, maybe two as it is a concrete stoop. Why would we do that! Matt never follows up. We get busy, we don’t follow up as we got busy and forgot. We follow up with him again, and he said he’s going to check into it. Never hear back from him. We forget again too. And then a couple weeks later we get a notice of cancellation policy! No handrail up before October and the policy will be cancelled. Now he decides to get back with us when we get back with him. Says it has to be done. I’m furious! We should’ve known about this, or at least the possibility that it might need done, beforehand. We know nothing about this, switch policies and then this comes up?! Wow. Shopping around again for a new Insurer as we speak. Wanted to warn others though about the seeming unprofessionalism and incompetence at this All State. Maybe others are better… I don’t know. I know I won’t be using them again.

Justin and his team are dedicated insurance professionals — they enjoy getting to know their customers, understanding their insurance needs, and making sure everyone takes advantage of all Allstate’s discounts. As an Allstate agent in Manassas, VA (outside DC) we have customers that move outside our area frequently. I’m happy to have Justin and his team to recommend when they move to Indiana!