Jan-Pro Cleaning Systems

STAY AWAY FROM THIS COMPANY!!! THEY ARE DISHONEST!!!
I have not been satisfied with the service provided by this company. After multiple requests, my facility still has not been cleaned to my instructions and what we had initially agreed on with them. The company has not kept their end of the agreement. After the cleaning person leaves each Friday evening, there are large clumps of dust still present on the floors and the table tops are still dusty and not wiped down. The cleaner had requested our workers to move their things to the corners of the table tops so he could clean them. This effort by our employees still resulted in unclean table tops. We had written in the log book, that the cleaner had left for us, to empty some trash bins which he did not. We eventually had to place signs over the trash bin so he would know to empty them. Did the cleaner not even read the log book?! I was also very disappointed that the manager Frank handling my service. He did not once come to visit me until after I requested to have my service contract with his company terminated (even though I was told by the sales representative that he would visit with the person cleaning my facility prior to the beginning of the cleaning services). Instead, the cleaner’s wife was the only person to stop by my facility prior to the start of the cleaning services. To this day, we still have not met the cleaning person himself.
The manager was also dishonest to us over the phone. We requested him to contact the cleaning person and tell him to stop cleaning our facility and to return our key. He stated that he would contact the cleaner to tell him but stated he could not guarantee his ability to reach the cleaner. I decided to try contacting the cleaner myself a few minutes after getting off the phone with the manager and the cleaner’s wife answered and stated that the manager Frank had just called her and gotten off the phone with her. She stated and confirmed that the manager instructed her to still have her husband continue cleaning my facility and did not even mention anything about our request to have our key returned to us (even after the manager stated to us that he would pass the message along to the cleaning person when he reached him). The cleaner person’s wife said she would call back the manager to confirm and call me right back. She never called back. Both the manger and cleaning persons were dishonest to me.
After about a month, I no longer have confidence or patience in dealing with dishonest persons within this company, or feel comfortable having them on my property. I wish an attempt to correct the poor cleaning performance had been initiated sooner rather than later, following my request to stop the cleaning service for my facility. I am extremely dissatisfied with both the cleaning performance and more importantly the lack of management with regards to my service.
I strongly recommend everybody to stay away from this company’s dishonest business practices!!! They are not worth your time and money… anyone can vacuum floors or empty trash cans on occasion…