Enterprise Rent-A-Car

Very interesting… this Enterprise (In my Yoda voice). So lets begin. My very first visit and I wasn’t enthused. Being the very first patrons to arrive, the establishment looked as if they had been open since last week, nonstop and they just gave up on cleaning anything. The trash was full, debris/​dirt was lingering on the floors and the carpets needed a good vacuuming — not to mention a deep shampoo cleaning is also in order.
The Enterprise associate however was very personable. At such an early time in the morning he did seem somewhat cheerful and willing to answer questions. A particular car was desired and he was able to accommodate. Great customer service and much appreciated.
If they can get this place cleaned up (a second Enterprise associate even mentioned that the place was dirty, lol) then they’d garner another star… maybeeee two. I’ve seen better rental [Enterprise] offices and they should know better. Makes me wonder how throughly they clean the cars…

Rented from here several times. I would give them a 5 star for the most recent experience. Got the Chevy Tahoe which is brand new so that was fun. Smooth experience and no hidden fees. No forced insurance either.
Previously I did have to wait an hour for my rental which sucked but I did get the car. Lucky I live close by so it wasn’t the end of the world but this is what brings it down one star. I would give them a 4.5. We plan to rent the Tahoe again in September for 10 days and the pricing seems good. They got a whole bunch of them and it makes the trip a blast being in a brand new top of the line Tahoe. (Want to buy one now!!)

So, I rarely have to rent a vehicle. Someone hit my truck and so the insurance company set me up with with a rental at this location.
I called before I went and was told they had vehicles available and that I’d be getting a corolla when I arrived.
When I arrived and walked in, there wasn’t any staff inside. The back door was open and I could hear a male and female outside. All I could hear was the female swearing and cursing repeatedly, yelling all types of obscenities. It was actually rather disturbing and frankly not what I expect to be greeted with in any business.
Maybe after about a good 2 – 4 minutes of standing inside, with NO ONE being in there, finally someone came in. The gentleman greeted me pleasantly and started to process my rental.
He was professional and courteous thankfully. I ended up being given a Ford Focus and not w Corolla as previously told. I’m not a car snob, so I wasn’t that convened, I just don’t like being told one thing and getting something else.
Rentals do drive me crazy with the odd levels of gas they have in the cars when they give it to you, so I’m not sure how I’m expected to return a vehicle w/​3/​8 of a tank of gas. I don’t like giving them more then what they gave me, but such is life.
I returned the vehicle almost 2 weeks later, ridiculous right?! I know. They were pleasant and courteous. Got me checked out but weren’t that communicative. I was standing there for 5 – 10 minutes trying to figure out if it was okay to just walk out or did they need something additional from me. The young lady was literally just looking at the computer. If I had just walked out, I might’ve been wrong, but seriously just saying «if you could give me a minute» goes a long way!
All in all, I’d probably rent from enterprise again, possibly not this exact location though.

Of the 3 moments I wasted reserving from this location this time is the worst. I cannot put my finger on exactly which is wrong; 1. Uneducated 2. Environment of theft 3. Customer service dead.
Never has this crew been able deliver rental commitments on schedule.

I can’t remember the last time I saw an organization so well managed and so committed to helping customers. Felipe, Lawrence, and Curry were nothing short of amazing and as efficient as possible. I’ve rented at other locations in the DMV but between competitive pricing and pick up for reservations this location nails it every time. If you’re looking at renting a car while in the area I highly recommend you visit this location. Seriously this is the most professional, courteous, goal oriented team I’ve deal with. Book a car (in advance), get picked up and drive off in 10 minutes tops. They value your time and more importantly value you as a customer.

Will never rent from this place again. Rented a car for 2 days (picked up Thursday-​drop off Saturday) Was told to turn my car in on Saturday. What I wasn’t told was that they are closed at noon on Saturday and totally closed on Sunday (they usually close at 6pm) unlike a Budget Car Rental who is open all of the time. Personally, it felt a bit sneaky. My flight back to LA left on Saturday and I had to have my father turn the car in Monday morning. They charged me 2 extra days and the car was parked the entire time.
When I called and complained the guy on the phone had an attitude and told me «it’s not our problem! check your contract» — next time I will be going with Budget straight from the airport. I don’t care about paying for what I owe but I don’t like a business that makes extra money based on not disclosing full information to their customers then being nasty about it. Yes it was in the contract, but because they’re are a rent a car place I assumed they’d be open all weekend. My fault, but their attitude and lack of professionalism made it worse.

I appreciate great service. This is what I received at Enterprise in Ft. Washington, MD. A deer hit my car. The insurance company referred me to them. A Mr. Leon Simms picked me up to pick out my rental. He was extremely sympathetic and helpful. A Ms. Curry Ogelsby checked me in and had me out in no time. She was extremely professional and friendly. Everyone I talked to and came in contact with made my unfortunate incident palatable. In addition, the car I rented was great. I would not hesitate to go back to them again.