Vivint Smart Home

Less impressed as time goes on –we were one of the initial users of it –it seems fantastic but because their abilities improved and the technology of home security systems also improved and they had such competition however– our five-​year contract didn’t grow with the company and they made astronomical Financial demands of their early customer so they don’t make to the new customers to keep up with the technology –very disappointed! So we are moving on and so should you if your security systems not loyal why would you hire them

Stop — don’t even consider going with Vivint.
They’re sweet as pie during the up front new customer courting phase but it ends there. Their installers are poorly trained and sloppy (at least ours was). He placed a camera up against a window negating the motion sensor and making it blind at night. Then, after we had to relocate the cameras ourselves to make them functional/​useful, they changed their operating system which was incompatible with the cameras causing the cameras to shut down.
Now we got the security system because we are away from the property for long periods of time. Their operating system change crippled our cameras and the only fix is for us to go to the main panel and reset the cameras. How much sense does that make when you’re 2,000 miles away? They won’t even allow their technicians to enter your property without you to correct the problem they created. For crying out loud, we have pest control people who enter our house on a monthly basis without supervision. You’d think a company who’s service is to provide security would WANT to fix the problem as fast as possible.
Don’t waste your time or money and certainly don’t put your faith in Vivint. They aren’t committed to the security of your property or worried about your piece of mind!!!