Verizon Wireless

Amazing customer service. Jessy (manager) and Leonard from this location are great at what they do. They are both great people with s willingness to help you. Thank you again Jessy and Leonard!!!

First time ever writing a bad review. I have never had worse customer service. Bought 2 for 1 phone, which due to no notes being put in our file almost cost us the second phone, meaning one for a very high price. Then turns out the first phone is defective. Spend an hour on the phone with tech support, told I can get a new one at the store. Get there, wait 15 minutes, and rudely greeted. Explain my problem. Getting nowhere, and the manager cuts me off, then scolds me for trying to continue my sentance. So I paid 200 for a broken phone that they are unwilling to help with. They want the sale, without any follow up customer service. Awful place to do buisness. Had happily had Verizon for 7 years prior to this place.

Yah. here’s one for you. I just went from Sprint to Verizon because I wanted a little better coverage. Here is what happened. I walked into their store in Florida March 9^th. Discussed with a rep what my needs were and will be, went over the types of flat rate plans they offer, then I disclosed I work for the Gov’t which allows us a discount. The plan was to keep my bill under $ 100. With the discount, I would have achieved this. I bought my phone for $ 149.99 Samsung Galaxy S4. totally happy when I left the store. Flash forward 2 months. I came home from Florida to Washington State because I needed some medical care. Didn’t really pay attention closely to the first bill in April. However it was alot and I was thinking maybe I didn’t get the discount yet. Today May 15^th I opened my bill for review. noticed an additional fee over my $ 80 plan which was over $ 40 and then some. My bill came to $ 131.01 with my discount, the phone insurance, this ridiculous ACCESS FEE as well. Noone said anything to me about an access fee. I was under the impression there is a one time administrative fee to get activation. In absolutely no way was this ACCESS FEE disclosed to me. I would have turned around and walked out. Do the math… Figure $ 40×24 month contract. Totally absurd. I’m beside myself. This information was not in any paperwork handed to me. All I received was my receipt of purchase for my cell phone and the batter pack I bought with it. First bill came I should have noticed because it was there so shame on me not catching this. I have NEVER seen ATT or SPRINT charge an additional access fee on top of the plan. I AM SO MAD and I can’t do anything about it. Nothing at all. Im stuck but I am going to drag Verizon through the review system. I am very clear about what I want and what my needs are. This is inexcusable. I spoke with a chat rep on their web site AND called the store in Florida where I made the switch. All I can say is noone is going to be held accountable when it comes to their disclosure to new subscribers. I was swindled and I feel hopeless and unresolved. This should be regulated. In no way in this day and age where every penny is watched with this economy should a company like Verizon do this to people. It’s wrong!!! Very very wrong!
SAD THING IS THAT I AM STUCK WITH THESE PEOPLE NOW FOR 2 YEARS.
I edited. its $ 40 fee not $ 50 but that doesn’t change the facts and the cost I now have to deal with.