Premier Pool Enclosures

They didn’t finish the work at my house. My enclosure pours in water. They don’t return your calls. They just don’t care. Would not recommend to anyone.

«We’ll call you back as soon as we know.» That is their mantra and thus far, we’ve yet to hear back. Our pool contractor has subcontracted this company for our pool enclosure. They didn’t come out when scheduled to measure. After they eventually came out, over four weeks ago, they’ve hadn’t scheduled installation because they were working on a beam? When I called them, they said they’d get back to me once they found out from the ‘shop’ as to where they were with their schedule?! We’re hostage to the pool contractor, and to this company being that we cannot complete this project on our own. I’m very close to turning this matter over to an attorney.
Beware. Get everything in writing in terms of schedule. Get that from your pool contractor and from this company. I’m afraid that without it, you too will be a sitting duck just like us. Frankly, I’m appalled that our pool contractor would hire them for our pool. Of all people, they should know who they’re doing business with. We trust the contractor to keep to task. That includes ensuring that all sub-​contractors are timely, and provide quality work.
I copied the following complaint about Premier Aluminum, who also go by Premier Pool Enclosures, LLC, from the Better Business Bureau:
Complaint
Had pool screen replaced, crew they sent out did shotty workmenship
12÷27÷13 gave deposit to rescreen pool area. Crew came out 1÷22÷14 to proceed. Crew came in like whirlwind to replace screen. In process broke numerous plants around pool area. They hide the broken pieces thinking I would not see. They did not trim screens. did not screen door properly, had defective piece of screening up. Also had broke numerous roof tiles were they walked on roof. Very poor workmanship!
Desired Settlement
Would like partial refund due to there terrible workmanship and for hours on phone trying to deal with them and roof repair.. They never returned any phone calls untill I threatened to cancel check or go into office. called them well over a dozen times. After numerous phone calls of me hounding .they finally sent a supervisor out to correct screen issues and replaced 3 of the plants. We had to get roof repaired and had to move planting where they broke numerous plants in half. They left pieces of screening in pool and all around property. Had to clean up after them too***please send all correspondence to Illinois address. Address of Florida property is XXXXX ***** ****** ****, ft Myers fl.
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