Payless Car Rental

AWFUL! Not in terminal, 30-​minute shuttle, 30-​minute wait once you get to the rental building. The absolute worst!

Literally the worst experience I have ever encountered in my entire existence. Not only did they give me a filthy smelly car, but they also caused me to miss my flight. They all of a sudden open at 7:30 when no where does it say that except that their location says 7:00. There was a shuttle there promptly at 7 however no employee that I could leave the car with. I started calling their emergency customer care number which has a voicemail that claims their operation hours are between 6am and 10pm. Well that’s simply not true since they wouldn’t even pick up the phone until 7:30! Finally I got a «representative». I actually got 3 different ones because they kept hanging up on me! I can’t say enough bad about this place! There’s no manager or superior you can speak to so basically you can just slam your head against the wall until you feel liberated. When the employee finally decided to show up, he was actually challenging me questioning if the voicemail actually says their operating hours are 6 – 10. Of Course by 7:30 their representatives had curled out of bed to pick up the phone and that message was no longer there so of course they feel they aren’t held responsible and offered me nothing. Not even an apology! I’m disgusted with their customer service and find their business pathetic! Unfortunately I can’t post this without giving a star.: although I rather give them negative 10 stars!!! Worst experience ever !!!

I always read reviews for everything on Unilocal. I post reviews when I receive good customers service and bad service. The majority of my posts go directly to the website or Trip Advisor. We were greeted very kindly by the customer service rep, Michael or Mike. I don’t remember. Upon checking out our vehicle I advised Mike that the price was more than what I had reserved the midsize car on Orbitz. He kindly adjusted the price to my reservation. That was great!!! We opened the door of the car and the seats were DIRTY! There were a lot of stains and some seemed to be wet! I didn’t touch them to find out! Lol. I went back in to ask for another car and was told No because they didn’t have any more. I am sure others were reserved vehicles but they could have chosen to give us another car and clean the upholstery on this one but they did not. Long story short, check the vehicle before you sign on the dotted line. Michael was great about the whole transaction but we were no satisfied with the cleanliness of the car. I will not rent from them again. I guess I will have to fork out a little more money next time for an auto rental company that has clean cars.