Hilton Garden Inn-Fort Myers

We really wanted to love this hotel. Free parking, the employees were all friendly. But the beds were terrible never slept on anything so hard. We didn’t care for the pillows either. Made for a free nights bad sleep. Also exercise room had a terrible smell like car urine.

Customer service training classes are need for the front desk staff. Due to a reservation mistake we were booked at this hotel instead of the Hilton garden by the airport. We checked in closed to midnight after a long drive. The hallways smelled like mildew and the room was very warm. The bed was like sleeping on a brick with sheets. My husband and I woke up extremely itchy and decided to find another hotel. This hotel needs to be renovated asap.

Great accommodations. Keurig in every room. Clean rooms! Neutrogena products in bathroom. You can add ($ 10.99) for a voucher for the buffet breakfast. They will custom make your eggs. Mine were over easy and they were perfect. We had room service at night. So goooood! I had the pesto chicken and a salad. Chef added way more than on menu. Nice appearance too. Front desk very accomodating. Yep… I’m a fan.

Great hotel for the price. I have stayed here around 75 nights since I was on a project in Fort Myers. I am a Hilton Diamond member so can’t comment on the basic room. I was always upgraded to a suite. The suites were great. Living room had a couch, table, tv and work desk. The bedroom had a king sized bed and TV. Maid service was very inconsistent. Some times they would turn up the air-​conditioning to 73 or 74 degrees (I guess to save money) and would not replace the soap, shampoo and coffee. I could always get these replaced by the front desk. At times I had a missing luggage rack or hair dryer but was quickly replaced. Room was not always cleaned as well as I would have liked. I even once had a cleaner take change that I had left by the Television. Management was always interested.
The staff is very friendly and took care of most issues in a timely manner. Amy is fantastic! I feel bad for her since she has to cover all shifts for all other employees as the Asst. Manager. They have a workout room with 2 treadmills and 1 elliptical, some free weights, 1 mat and 1 exercise ball. I tried unsuccessfully to get them to lower the temperature from 70 degrees. At times I had to stop working out because I felt like I was going to pass out. There was a TV on the wall and entertainment screens with limited channels on each workout unit. When I left this week the elliptical unit was still playing only 1 station. This had been going on for weeks.
The outside pool was decent size (up to 5 feet deep) and they also had a small whirlpool outside. I was not a fan of all the smokers outside by the patios but it is allowed in Florida.
The Breakfast was excellent. $ 10.95 or free for gold/​diamonds. The chefs would make whatever you liked (eggs or omelettes). There was never a sausage of bacon and sausage. I some days they added french toast, biscuits and gravy, potatoes, and grits. The bread was usually lacking — would have liked better bagels. I never ate there for dinner; preferred to go out but I have heard it was very good; however it had a limited menu (which I looked at). I did get occasional appetizers or desserts to go (no complaints). The bar prices were a little high. Bar is open until 10PM at nights. Servers were very friendly.
The location is great. There are lots of chain and non-​chain restaurants nearby. I highly recommend this hotel! Never had problems with the WIFI either.

I have stayed at this hotel twice, and while living in Fort Myers I had visiting family stay at this location about 2 dozen times and it was always exceptionally clean. The rooms are not too cramped and no noticeable smells or concerns.
The staff was always pleasant and what I would consider above average on the attentive side whenever we had a request for extra towels and bath amenities. Breakfast at the restaurant was good. Portions were filling. The only thing that would have been great is if there were some sort of complimentary continental breakfast choices in addition to the paid breakfast in the restaurant area. Especially since we never minded paying a tad higher price to stay here. It is definitely one of the nicer (not on the beach) hotels in the area.
It is very close to Edison College as well. You can literally walk there if you wanted, making this a great place for anyone visiting the area to check out the campus. Also on the Edison campus within walking distance is the Barbara B. Mann performance center which hosts various entertainment shows. We saw David Copperfield there once and it was awesome because it’s a fairly small venue.
It’s also about a 30 min drive to Germain Arena, as well as the Coconut Point Mall. The Edison movie theater is also just 5 min from this location. If you are looking to go to downtown Ft. Myers, just take Summerlin or McGregor straight down into town.
The location is about a 10 minute drive to the beach off season, and roughly 30 minutes during peak vacation time. To get to the beach, just take Summerlin west to McGregor and go south on McGregor until you reach Ft. Myers Beach. Stay to the right after going over the FMB bridge for parking. There are two paid public lots available.
Several area chain restaurants and the usual fast food chains are within 5 min or less driving distance on Rt-​41. Be sure to lock your car up if you venture to the mall (5 min north on 41). Had a break in there once. If you go to eat on the beach, I recommend getting the fried calamari at Wahoo Willies which has always been exceptional. Also treat yourself to some ice cream and fudge at Kilwins.
I have stayed in well over a hundred hotels in my travels, and while I sometimes have bad experiences (which can be expected if you travel often), this location has consistently held up it’s end of the deal on being a decent place to stay. :-)

Just returned from Ft. Myers, FL today. I can’t say enough about how pleasant and helpful every staff member I encountered was! We were a large group and most everyone had the same comments re: how incredibly pleasant; helpful and organized the employees were. A shout out to Gayle and Rochelle at checkin; Aaron and Johnny the van drivers — the really nice guy behind the bar … and we can’t forget AMY! The hotel and rooms were very clean and my room was more than adequate and the beds were very comfortable (I’m like the «Princess and the Pea») — especially for the price!!!

Stayed 3 hot and humid nights in July. Entire staff is friendly and helpful. Love the Garden Mattress and Keureg Coffee machine. I travel for business and the Garden Inn is my favorite. The reason just 2 stars and not 4 or 5 has to do with the building and has nothing to do with the staff. This particular building has some serious issues. The first issue is the air conditioning. The room air conditioners do not seem to have near enough capacity to cool down the room or remove the humidity normally. You can hardly feel any air coming out of them. Even running constantly, the room remains very humid at around 80% relative humidity. Also, the hallways were not air conditioned and the elevators were downright hot inside. It even gets hot in the lobby when the restaurant ovens and stoves in the kitchen are in use. I feel sorry for the management and staff that work there because it’s not their fault; they did everything they could to make me comfortable. I asked for and received 3 different rooms and finally a suite with a central AC unit but wound up requesting a portable fan just to cool off for sleep. Seriously the owner of this hotel needs to invest in proper air conditioning systems. This would easily solve the AC issues of this hotel. The second issue is that all the floors are not level. I don’t know the proper terminology for this but the floor rises and falls and is totally uneven everywhere. This causes some huge gaps under some of the room doors and some very strange floor patterns. I don’t know what they could possibly do about that short of re-​pouring new concrete floors or just demolishing and rebuilding the whole building! If you happen to like it warm and humid and not care about whether the floors are level or not — then consider it 4 stars! But if you’re like me and look forward to chilling in a nice cool and dry room with a snug-​fitting door, then only 2 stars.

Not sure where the bad reviews come from, but I’ve stayed at many, many Hiltons and this one was pretty damn amazing. Staff was so accommodating and friendly, the room was immaculate (make sure you tip your housekeeper btw) and the bed was extremely comfortable.
The breakfast was definitely above average too. However, usually HGIs have buffet scrambled eggs that are the best I’ve ever had. This place did not; they were made to order. Still very good, but not like the usual HGI scrambled eggs. Bacon was awesome though. I think I ate a pound of it.
The only other minor fault I could find was that the pool was tiny. Clean, but tiny. Other than that, this is a great hotel and a total bargain. Very, very well done.

A very decent hotel for the price. They have a pretty good «restaurant» attached where you can grab dinner at night. There’s a nice pool and work out center as well as a nice lobby. The breakfast is one of the better hotel breakfast’s I’ve ever had (undoubtedly because it’s not «included» in the price of your stay).
My only complaint was that the room key that they made me initially didn’t work — then the replacement room key didn’t work either — so I spent 15 – 20 minutes or so standing in the hallway while maintenance figured everything out. I’m sure that was a one time occurrence though.

I always stay at a Hilton when I travel (unless one is not in the area), I trust Hiltons because it has always been a great and comfortable experience… Not this time. :/​The only reason I gave it any stars is because the one chef we met, our two day visit and the front desk man were nice even though they looked very over worked.
— shower did not get hot it was barely even warm water.
— towel bin for swimming was empty and dirty bin was overflowing both pool visits, the trash can was also overflowing.
— restaurant/​bar only had two staff members we waited a long time to be waited on for dinner, food wasn’t good, waiter took a long time to get every body and us sides (I had to ask for crackers for my soup 3 times, by the time I received them my soup was cold) and drink refills and my toddlers pb&j came 10 min after my food with stale hard bread.
— we stayed in a room on the first floor it was directly across from the kitchen the kitchen door was left open at night so we were woken by dishes clanking ALL night. The staff (housekeeping?, dishwashers?) were so loud when walking down the hall or standing talking in the hall it echoes into our room (this happened often through the night).
— my toddler accidentally got chocolate on the sheet and comforter so I placed the plastic card on the pillow (the plastic card has directions for water conservation, place card on pillow if you need bedding changed) I placed the card on the pillow came back that evening pulled the covers back to get into bed… It was still full of chocolate!
— pulled up the sheet on the last night to check out the mattress controls (they claim the mattresses can adjust to comfort) the mattress zipper was ripped open and the adjust dial was complete pulled apart, I was pretty disgusted but to tired to switch hotels.
This room was not cheap and I don’t mind spending the money when I am guaranteed a great visit like Hilton has always delivered, I am extremely disappointed and I don’t recommend this hotel.
Update: Kathy. The hours that were spent in the hotel were evening time, I did not speak with management while at the hotel because as far as I know there weren’t any on site. I did however speak with the front desk gentleman who kindly gave me the managers information and card, this is already known because I emailed you. Maybe the fact that there was no night management was reason for a lot of the issues. … … Thank you for your offer of a complimentary stay at your location but as I stated in my email we will not be traveling back to fort myers, My review still stays as unsatisfied.
Thank You.

The hotel was centrally located near places where we wanted to visit. It was a short drive to restaurants, beaches, and shopping centers. Comfortable bed and good housekeeping. I especially liked that they provided a shower cap and make up remover each day. We have stayed at several different locations in the past and most provided ice water or coffee in the lobby but this location only had coffee in the morning while serving breakfast.

Avoid this restaurant like the plague.
It used to be good.
Over the last two years it’s deteriorated to a terrible place to eat.
The menu has been cut to nothing, the good cooks are gone and the wait staff is just atrocious.
I’ve litteraly had to argue with waiter about charging for food was never served or sent back.
Oh and they double billed my credit card twice.
Never again will I go here.

This place has gone WAY down hill since we were here last time. We’ve always stayed here, they’ve remodeled & not sure if a different management or not, but right off the bat, forgot our toothbrushes & have ALWAYS been able to get a complimentary one – EVEN from less expensive hotels! Not here! They have a pantry area where you’ll HAVE to pay for anything a regular hotel would give you. THEN… got the sirloin for dinner & couldn’t even cut through it — -ALOT of arm work out! Too much grizzle & fatty, paid a lot for a bad meal. Very tough to eat! Not sure if the breakfast is as good as it used to be, but didn’t want to chance it! Staff is friendly & with our honors card, a good price, but disappointed in the remodel & food!

While the rooms were nice and the staff courteous the infrastructure is in serious need of attention. Hot water was virtually nonexistent for two nights of our stay. The Internet service is the worst I can remember. Hotels in third world countries have better wifi service. If you need the Internet to do business do not think of staying here.

Great place to stay when you are in town. The hotel is almost done with their remodel. The fitness center includes free weights as well dreadmills. The breakfast offerings include omelets in addition to BACON!
The staff is always friendly and attentive.

I just love this Hilton Garden — talk about great service. The front desk staff is so great, the restaurant food is fabulous. We had one of our best dinners at the hotel restaurant. It was our anniversary and they gave us a bottle of champagne — wow. We are still here but felt the need to pass it on about how great this place is. We will definitely stay here again — top notch service for such reasonable rates. Keep up the great job!!!

Great hotel thats close to everything

Das Hilton Garden Inn ist ein sehr anständiges Hotel, vor allem was den Preis betrifft! Wir haben hier für ein King-​Size Zimmer $ 109.- bezahlt. Auch
war es für $ 109 aufgelistet (wir haben allerdings nicht bei
gebucht) sondern sind direkt hingefahren. Beim Check-​In sagte man uns, die ‘Best-​Rate’ wäre $ 115. Als wir dann vom Preis auf
erzählten, gab man uns das Zimmer unkompliziert auch für $ 109.
Die Zimmer sind sauber, schön eingerichtet und es roch angenehm, nicht nach abgestandner Klimaanlage-​Luft. Das Bett ist bequem, was will man also mehr.
Das Hotel bietet einen Pool, welcher für amerikanische Verhältnisse klein ausgefallen ist. Für eine Abkühlung reicht er aber allemal! Das Fitness ist klein aber sauber. Den Strassenlärm hört man nicht, obwohl das Hotel sehr direkt an der Strasse gelegen ist.
Der schöné Abschluss des Aufenthalts war dann der kostenlose Late-​Checkout. Wo andernorts pingelig genau auf die Uhr geschaut wird, war es hier kein Problem erst um 14:00 auszuchecken. Aber unbedingt bei der Rezeption anmelden.
Das Personal war äusserst freundlich, sogar das freundlichste, welches wir in einem Hotel einer grossen Kette in den USA erlebt haben. Und für Spässe aufgelegt :) Als wir ausgeheckt haben (nota bene um 14:00) sagte uns der freundliche Herr an der Rezeption das koste $ 200 extra — nur um unsere dummen Gesichter zu sehen :)) Er hat dann den Spass äusserst Charmant mit einen schnellen und reibungslosen Check-​Out wieder wett gemacht.

You get to know how good a place is when something happens. Fire alarm goes off at 3:30am! Evacuated! Apparently, dust on heating coils started smoking. Obviously they are not used much, it’s Ft. Myers!
The desk guy on duty did not explain anything to the people milling around. We heard it was okay to go back in from the fire department guys. The desk guy just stood behind the desk shuffling papers.
I expected a little more proactive direction. Any direction.
Now the good news! Marshall is still working hard and on the case at the restaurant! He keeps the place from getting a one star this trip.

Summary:
–decent business oriented hotel, suitable also for families/​leisure travel
–free parking
–free high speed internet
–refrigerator, microwave, coffee maker; iron/​ironing board