Best Buy

Our first stop for electronics and tech gear. We come here to see products in person and for the (mostly) reliable technical knowledge. We do still do our own online research but there are some things you don’t want to buy without checking them out in person. Cameras and camera gear falls into that category. We’ve looked around and Best Buy seems to be the only game in town, if you want to hold and try out cameras, lenses and other related gear. We’ve been working with Matthew and Alissa and they’ve been friendly and helpful.

Went to best buy to get a house cordless phone.
On the shelf marked 69.99 was a phone I liked. There were a total of 8 phones on the shelf. Got to the register and found it was 99.99. Rather than admit they messed up. I was escorted out of the store because they had made a bad stocking mistake. They offered me a much lower quality products for the 69.99.
Guess what. Best Buy lost a customer for life

I give this store a 1 star because there is nothing lower to choose. This has to be the worst Best Buy I have ever seen. I went to purchase some new tv’s, a security system and home theater projector. I spent over 4 hours in the tv section trying to get help. The only help you will receive at this store is from the Directv rep. After 4 hours of frustration we left for lunch and came back. No better luck upon our return. No exaggeration I was in the store 8 hours before I finally got the tvs. No time to get other things I didn’t bring a tent for a stay over. One sales agent told me they only had one of the tvs I wanted. Several hours later a different agent checked the back and got the one that was listed in there computer system. On top of all this one of the tvs was a gift for my father who did not open the gift for 2 weeks. Low and behold the tv does not work. Talked to a store manager Rob (Not sure how Rob got his job) Best Buy said they have a 3 day return policy on damaged items. News to me! I was always told 45 days as an elite member. But then again they didn’t have me listed as elite member until I called corporate and they searched for 15 minutes to find I was an elite member. Still wouldn’t return the tv. This is more of a mom a pop retailer than a big box store. After this experience I can assure you I will never shop at Best Buy again.
Last year at this same store I took my computer in to get fixed by geek squad and the told me I didn’t have insurance on my computer. After A MONTH of research they found that I had bought the insurance. I can’t express enough do not buy from this store any items you can’t afford to lose. It’s horrible!!!

Service absolutely terrible! Delivery date for our refrigerator was changed four (4!) times. Salesman won’t even bother to return a phone call. We were warned!

Lousy service. Tried to demo expensive home theater systems and salesman couldn’t make it work. Compliant to customer service went unresolved. I walked out. I crossed the street and went to HH Gregg. Demoed Bose Cinemate high end system. Purchased it with 6 months same as cash.

Not sure why this Best Buy has such a low rating — I had the typical Best Buy experience for what’s that worth. I was helped promptly and got through checkout pretty quickly. I can’t speak for geek squad or any other additional services but the store is your run of the mill Best Buy in my opinion.

I have a thought. Take it for what it’s worth. When a customer is picking up a computer you have been working on. Don’t hold it captive behind a 3 hour line of disgruntled customers who are all waiting in a line for a myriad of technical issues.
This is ridiculous it doesn’t take a genius to hand me my computer. When I mentioned this to the Geek squad they told me that they keep recommending 2 lines. One for technical issues and one for drop off and pickup. But keep being told that it is not there job to reconstruct the Best Buy business model.
Although it is not my job to reconstruct your business model either I have taken the liberty (and my personal time) to tell you that you will loose your customers if you don’t start being a little more considerate when it comes to there time.
By the way as I waited in line the lady behind me mentioned that this was the 5^th time she had driven 2 hours to get to this location in order to wait in line for hours per visit just to have you look at her cpu. Seriously Disappointing. This needs fixed.

Went to buy a GPS unit. The place was cleaned out of most of their units but you COULD buy the over $ 300 variety with the latest technology. I didn’t need all that.
I had to find someone to help. Seems like everyone is cutting back on services to include workers. It was a long wait and the place wasn’t even busy. I could probably count on both hands how many patrons were in this store.
I wound up buying my GPS somewhere else.

There’s nothing more frustrating than a Best Buy with staff who have limited knowledge about the department they work in.
Had bought an LG refrigerator over a year ago. It was time to get a filter for the water last time I went in. Brought in old box, and asked if it was still in stock. The staff was unsure, but pointed us in the direction of where the filters were. Went over, didn’t see model, asked about it. Guy didn’t know, but then grabbed one, read it, and said «this is it, it’s new packaging». Ok, off we go.
Long line at check outs as there’s usually only 1 cashier. Every time we go.
Geek squad /​computer department: Last time I was in looking at computers, it took 30 minutes to get some help. We asked 4 different people who were standing around for answers, and every one of them passed the buck. It wasn’t until we were leaving the department when someone finally decided we were worth their time.

Consistently POOR and more often than not non-​existent Customer service. I used to exclusively shop here. I won’t ever go back to this particular store. Rude associates then when you attempt to talk to the manager on duty they either make you wait and then have a condescending attitude or they don’t bother to even grace you with their presence. Best Buy allegedly paid their associates more hourly rather than commission to get better associates. That may work in some of their other stores and it once worked at this store but sadly they have driven off all the good associates that knew what excellent customer service is. Save time and aggravation, avoid this location. Take the drive to Gulf Coast Town Centre.

Was pleasantly guided to customer service when I asked where it was. I had questions about a non-​functioning digital camera bought at Best Buy in Lansing, Mich. The first young man helped me well enough, but didn’t look at me, talk to me, or tell me what he was doing. He printed out a copy of my original receipt and told me to go stand in another line. I was glad there was no line. The second young man was friendly and helped me out. Not his fault that I did not get the desired result, we had to send it away for repair. But he was articulate and seemed to know what he was doing. I asked if they had Dell Notebooks that I could look at. He said yes, lots. So I wandered around in computers about 10 minutes before a sales person approached me (really?!). I asked, and she said, No, not in stock. Erg, frustration.

Oh Best Buy, I really don’t care for you, but this store is particularly bad. The store greeter, whose main purpose (like Wal-​Mart) is to let potential shoplifters know employees are watching, was mentally checked out. Customers walked in and out without a word, wave of the hand, or a blink.
I went to the computer section where I compared prices and specs of various laptops for more than an hour. Not once did anyone ask if I needed help, had questions, or if I even wanted to buy something. This Best Buy store is less helpful than a slow internet connection. At least I’d eventually get some sort of assistance with a slow internet connection.
So after an hour of looking at laptops, in a store that might as well been unstaffed, I left. The people at the Apple store were much more responsive and friendly.
Take note Best Buy, just as big box shops crushed local business, the internet and an increasing tech savvy consumer will crush you. Better teach the bored teens you employee some customer service skills.

You can get what you like an you can get the Best Buy app on your your IPhone and pre order before you go. The one on Cleveland ave has more than the one in Gulf Coast. But they are pretty well stocked.

Ick, Worst Buy. No thanks.
The previous review said «In typical Best Buy fashion, their only selling point is availability and price (sometimes).»
No offense, but I would argue that point until I was blue in the face. I appreciate the 1 star rating, but in my experience Best Buy has HORRIBLE prices. 5 minutes with Google Shopping will show you this to be true.
Best Buy is great if you:
a) don’t know how to use the internet,
b) don’t mind paying more for something than you should,
c) don’t like reading product reviews and would rather let a salesperson try to sell you the most expensive item available,
c) need something IMMEDIATELY and can’t wait for shipping (i.e. you forgot it was someone’s birthday and need to pick up a gift on the way to dinner).
THEN AND ONLY THEN is it advisable to purchase something here. :)
Seriously folks, please please PLEASE consider looking for your item (s) online before giving money to this place. Even 5 minutes on
or
(or even just Googling «best buy business practices») will show you that they are a less than desirable company to do business with.
And for the record I never have been nor never will be a Best Buy employee. I am just a hardcore gadget and electronics enthusiast that HATES seeing Best Buy rip people off.

In typical Best Buy fashion, their only selling point is availability and price (sometimes). The store is woefully understaffed and the poor folks working here know it.