AutoNation Collision Center Fort Myers

Auto Nation Collison Center repaired our Prius after being hit in the left side by a red-​light runner. Customer service was outstanding and our car was delivered back to us in just a week and a half. The car looked absolutely like new despite the $ 4700 of damage that included suspension parts as well as body panels.
I can recommend Auto Nation Collision Center without reservation for excellence in body work as well as outstanding customer service!
I will, without question be a repeat customer should the need arise in the future.

I chose the Autonation Collision Center because they were the only collision center that was able to take in my Mazda without having to wait 3 weeks. The work took longer than the original estimate, but we knew that might be a possibility so no complaints there. This is where the problems come in. I typically don’t like to have to follow up with people, but I had to initiate most of the calls to the collision center. It was only toward the end of the repair when they began calling me first. There was also a mix up about the pickup time. I was called on a Tuesday afternoon and was told that my vehicle would be ready Wednesday afternoon, and I would receive a call Wednesday during the day to confirm this. I never received any call on Wednesday, but figured everything was okay. I went ahead and returned my rental vehicle as planned and then headed to the collision center to pick up my Mazda. When I got there I was informed that the vehicle was not finished being repaired, as there was a door handle part that did not come in yet and they were waiting for it to come in and be installed. So after I had already returned my rental vehicle I was now without a vehicle for 24 hours until mine was finished. I received a confirmation call on Thursday saying it was finished. It was being cleaned up and would be ready for me to pick up that afternoon. When I got to the collision center, I was told the cleanup was completed but when I went to inspect it there was a white dust all over the back passenger door that they have been working on. I went back inside and asked to get it cleaned up and someone went out and did this for me. I got my keys and began my drive home. The dust all over the door should been a red flag. I also noticed by this time that the shopping bags I kept in the trunk of my vehicle were now spread out all over the interior of the vehicle. I was already halfway home sitting at a red light, and I begin to collect the shopping bags into a pile in the backseat and noticed that the entire front passenger seat was covered in the same white dust as the back passenger door had been. When I got home I called AutoNation Toyota and asked to speak to someone in customer service. I explained the situation and they immediately apologized and set up for me to come in on Saturday to get my car cleaned and detailed. In my opinion it should’ve been done before I picked it up and I should not have had to come back a third time that week to get my vehicle completed. My wife and I have bought 4 Toyotas from this same dealership over the last 15 years. We’ve always had great service on the sales side and this was the first experience we’ve had with the collision center. The exterior work they did to repair the damage to my vehicle was great, it just left a little to be desired with the poor customer service and disheveled appearance of the interior of my vehicle. However, this experience won’t change my mind in the future towards using this dealership to purchase another Toyota.

I took my Tundra in for a repair and was thoroughly impressed with professionalism of the people that I dealt with.
Truck was repaired in expected time and the job was outstanding.
This collision center would be highly recommended by me to whoever needs this type of work done. My truck was brand new when it was hit while parked in my driveway.
It is brand new again!