Airport Express Shuttle

First review, coming at ya Airport Express!
Completely screwed us on a ride to the airport!!!
So the car was supposed to pick us up at 5pm for a 7pm flight. I called the morning of and explained I was a little nervous about the timing and asked if the driver could get there a little earlier, no problem they say, they are going to call the driver and shouldn’t be a problem.
4:30pm roles around, so I give them a call and ask about an update. The dispatcher (Kim?) says that she spoke with the driver and she would be there by 4:45. Great, I say.
5:00pm — I get a call from the driver saying she had just left Marco island and couldn’t be there until 5:25 — 5:30pm, but that she can give me a number for a cab service.
Called the cab service who came within 10 minutes, had a nicer car, and was $ 10 less.
This service sucks!!! Take a cab!!! Or a different service!!!