Baxter Veterinary Clinic

We brought our cat and dog here, and have left to pursue care under a vet that will not try to sell unnecessary follow ups, tests and treatments.
Customer service was terrible. When promised a call back on our dogs initial cancer diagnose, we did not get an answer after two calls. On the third day I called again and finally got an answer. I was told it was miscommunication, while the fact of the matter was that the Dr. had committed to look at the biopsy in office while the 2^nd biopsy was being sent to the lab. No one should have to wait to find out their dog is dying when a promise was made to callback the same day.
Additionally, when we were constantly hounded for follow up visits that were not necessary. Our new vet took our cat off $ 50 cat food and provided us with a more effective and cheaper option. Baxter Vet. Clinic was our worst vet. experience in over 30 years of pet ownership.

Being new in town and looking for a regular vet, I brought both my dogs here on separate occasions.
Pro:
–When I took my dog in to get treatment for a simple hot spot, Dr. Baete and her vet tech were kind and prescribed a topical spray that cleared up the hot spot quickly.
Cons:
–We were told to schedule a follow-​up visit for the hot spot, which from experience I know is a bit excessive, as my previous vet would have been just fine picking up the phone to check on my dog rather than charge me for another visit. I have no problem paying for treatments (and my bank account can testify to that) but I also know that a good vet isn’t going to charge me every time I want to talk to them.
–When I took my arthritic dog to see Dr. Doyle, I didn’t feel like he had anything new or helpful to offer. The whole appointment felt a bit rushed, and I felt he was very quick to speak on testing done by my dog’s previous vets. Having tried at least four distinct treatment plans for my dog’s arthritis over the last year, Dr. Doyle simply told me that they are all good ideas, and we started again at square one with Rimadyl. My dog had an adverse reaction to the drug within a few weeks, so I discontinued treatment and sought care at another vet.
–They must have some deal with Trupanion, a pet insurance company, because in the month after my first visit I received several calls and emails from Trupanion. It was really annoying because to try to call them back and ask them to stop calling took a lot of time. I was never asked if I was okay with my info being given to this company.
It wasn’t so much my dog’s adverse reaction that turned me off to this practice, as I know that the vet cannot guarantee how the drug is going to affect my dog. Ultimately, it was just the rushed and seemingly thoughtless care for a problem that we have clearly been working hard to find a solution to. I was looking for a vet who would listen, be careful in judgment and be willing to answer all my questions. I don’t think that’s too much to ask for, as I have found this kind of care elsewhere. Overall, my experience with and impression of Baxter is that it is competent practice but they failed to really wow me. On the other hand, the new vet we see is over-​the-​top amazing, and that’s what I was looking for.

Grooming… Kelly does a great job every time!
Quick and beautiful and more affordable than petsmart.
Just wish available more than 2 days a week.

From the short visit that I had here today they were very friendly. I had two puppies show up at my parents house so I took them here to get micro-​chipped. They were more than happy to do this for me. They also let me purchase some flea medicine to get rid of the fleas that they have. I will be bringing my pets here in the future. The prices are a little bit high but if you get great service and you know your pet is in great hands you know it will be worth it!
On another note, the facility was very very clean. They also have a very nice waiting area for pet owners.